IT Desktop Support Technician

17 hours ago

Makati City, National Capital Region, Philippines Booth and Partners Pte Ltd Full time ₱40,000 - ₱80,000 per year
Job Description
Job Summary:

IT Desktop Support Technician must be great communicators and be able to translate their technical knowledge into an actionable direction, as we act as a single point of contact (SPOC) for all end user's requests. When we don't have an answer, we know how to research the problem and come up with a solution while always providing amazing customer service.

Set Up: Work-From-Home

Contract Type: Fixed Term Contract (5 months)

What You'll Do:
  • Complete hardware and software requests using our ticket system, from diagnosing issues and troubleshooting to delivering a solution
  • Provide quality customer support for all incoming contacts (via call, chat, email, or web ticket) for IT-related issues or requests
  • Diagnose technical issues and requests related to laptops, network access, O365 apps including MS Teams, MS Windows 11, VPN, Exchange, and SaaS-based systems
  • Log & categorize all contacts within an incident management (ticketing system) tool and own ticket follow-up: monitor personal ticket queue daily and take appropriate action
  • Identify and escalate urgent / priority incidents as required
  • Maintain in-depth knowledge of supported products and services
  • Ability to prioritize effectively and execute tasks in a high-pressure environment
  • Be available for 24/7 after-hours support
  • Be available to travel and work from the office as business demands
Requirements
  • Technical degree or diploma and/or equivalent business experience
  • 3+ years of service desk and specialized IT experience
  • Exceptional written, oral, organizational, and time communication skills - ability to produce precise, comprehensive documentation
  • Ability to absorb and retain information quickly and to present ideas in user-friendly language
  • Support PC hardware, mobile device management, and printers
  • Extensive application support experience with the latest versions of Microsoft Office 365, MS Teams, Windows 11, Active Directory, and various other SaaS-based technology
  • A+, Network+, Azure Fundamentals, AI Fundamentals, ITIL, and other industry-related certificates are an asset
  • Some knowledge and experience with Azure (Entra ID), Mobile Device Management, O365 Admin Center, and PowerShell is required
  • Knowledge and experience in cybersecurity principles and practices, Intune, Autopilot not required but preferred
  • Basic knowledge of AI-powered service desk tools such as MS Copilot and ServiceNow are preferred
  • Must be willing to work on shifting schedule.
  • Immediate joiner is an advantage
Benefits

WHAT WE OFFER:

• Great Place to Work-Certified Company

• Premium HMO

• Holistic employee experience

• Work-from-home and hybrid work setup

• Rewards and incentives

• Monthly engagement activities

• Career advancement opportunities

• Paid referral program

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