US HR Onboarding Associate

About Penbrothers

Penbrothers is an HR and remote talent management partner and one of the fastest-growing companies in the Philippines. We connect talented Filipinos to global opportunities with high-growth startups and dynamic companies, enabling them to build careers from the comfort of their own homes. We provide end-to-end support in recruitment, HR, payroll, compliance, and employee engagement - creating an environment where talent can thrive and global companies can grow.

Our Client is a leading company in the workforce management industry, committed to innovation, collaboration, and excellence. The organization prioritizes delivering outstanding service to both internal teams and external clients, ensuring high standards of efficiency and client satisfaction. A culture of continuous improvement drives success, with a focus on maintaining operational excellence and fostering strong partnerships within the industry.

Reporting to the Director of Transformation Services, the US HR Onboarding Associate ensures seamless employee and client lifecycle management—from onboarding and setup to offboarding—while supporting day-to-day case processing across functional areas. This role is central to maintaining operational efficiency, resolving Level 1 work orders, managing escalations, and supporting cross-functional initiatives. The ideal candidate demonstrates a strong customer-service mindset, builds productive relationships with clients and internal teams, and consistently delivers accurate, timely results. They champion the company’s values by providing exceptional service to both associates and clients.

• Employee and Client Lifecycle Management

  • Facilitate end-to-end employee onboarding and offboarding processes.

  • Coordinate client setup and offboarding to ensure seamless transitions.

• Queue Management & Issue Resolution

  • Monitor and resolve Level 1 work orders (e.g., garnishment setup, employment verification, payment and tax setups, password resets).

  • Investigate and resolve client, customer, and associate escalations efficiently.

• General Support & Special Projects

  • Support data initiatives and participate in special projects as needed.

  • Provide cross-functional support to ensure smooth operations across departments.

• University graduate with excellent English fluency.

• Computer-savvy and comfortable with MS Office Suite, Salesforce, Avionte, or similar platforms; quick to learn new software.

• 2–4 years of relevant experience preferred.

• Reliable access to necessary equipment and internet at home and office.

• Flexibility to work beyond regular hours or respond to emergencies as needed.

• Personal attributes:

  • Highly organized with strong attention to detail.

  • Self-directed and proactive; capable of managing multiple priorities without supervision.

  • Motivated, accountable, and able to meet tight deadlines.

  • Quick learner and adaptable to evolving business needs.

We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates. As a result, candidates who passed our initial evaluations should expect an AI Interviewer as a component of our recruitment process. This is supervised by Human Talent Acquisition Experts who will also engage with you throughout your application journey.

At Penbrothers, we are obsessed with creating positive employee experiences. Here you’ll find an environment that nurtures learning and provides opportunities for growth. You’ll have the opportunity to make an impact on fast-growing startups and dynamic companies.

• Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.

• Employee as our biggest asset: We are genuinely invested in our people’s career and welfare.

• Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.

• Powering global startups: We’ve created 1,400 Filipino jobs that empower global start-ups to focus on growth.