It Service Desk
2 weeks ago
ezyCollect is an Australian-founded B2B SaaS FinTech on a mission to eliminate late payments, with a focus on the Food & Beverage and Wholesale Building industry. Our invoice-to-payments subscription software complements accounting/ERP software (MYOB, Xero, NetSuite, SAP etc.) to automate the process of getting paid. We are expanding our products and services as well as our team. We are a team of over 60 across Australia, New Zealand, Brazil, the Philippines, the USA and Canada. ezyCollect is driven by a passionate and dynamic team that loves solving real business problems using the latest technology to get businesses paid on time every time. We're looking for a curious, determined professional who thrives in a fast-paced, collaborative environment. This is a full-time role based in the Philippines, working mainly in Australian business hours with some flexibility for US and client time zones. Technical Support Specialist Join our team and be the go-to problem solver behind the scenes. You'll use your SQL know-how and integration expertise (think Xero, NetSuite, SAP, QuickBooks, MYOB) to keep things running smoothly, squash sync issues, and support our clients across the globe. Installations of all supported ezyCollect integrations, e.g. NetSuite, MYOB EXO, MYOB Acumatica, Xero and complex integrations Performing daily sync integrations checks Resolving daily Support Tickets Inbound customer support (Hubspot inbox and Intercom live chats) Liaising with technology partners to resolve clients' issues Ensuring proper technical documentation is logged and maintained. Supporting clients or performing tasks outside of regular working hours (U.S. or other client time zone) when needed. The Role Requirements General Minimum 2 to 3 years of experience in a technical support role, preferably in a SaaS-Fintech-based company Skilled in handling urgent investigations, isolating problems, and addressing high-priority issues effectively Customer-focused with a positive attitude and high standard in customer service; confident to speak to clients through phone, email, and live chat in fluent English Ability to communicate complex issues to both technical and non-technical audiences Preferably experience with AUS and US clients A problem-solving mindset and confidence in tackling tricky issues A strong work ethic and being easily adaptable to fast-paced environments Proactive with excellent initiative, while maintaining a high standard of work quality Excellent administrative, organisational, and time-management abilities Fast learner and highly adaptable to new tools and processes Reliable with a clear understanding of punctuality and the importance of meeting deadlines Collaborative team player, highly flexible, and willing to work outside regular hours when required Technical Experience integrating with platforms like Xero, NetSuite, SAP, QuickBooks, or MYOB Skilled in troubleshooting and resolving issues across various software integrations Strong database know-how Knowledge for both production and reporting needs Capable of writing and executing SQL queries for diverse purposes, including reporting and analysis Development in Java, RESTful Api, Application servers (Tomcat) #J-18808-Ljbffr
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, Metro Manila, Philippines Buscojobs Full timeIT Service Desk Engineer – Muntinlupa Posted 1 day ago Job Description As Service Desk Engineer, you will act as the first point of contact for customers to report issues and faults relating to our product for support and services. The primary objective is first time resolution by troubleshooting, diagnosing, and resolving problems at the first point of...
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, Metro Manila, Philippines Buscojobs Full timeThe Service Desk Lead is responsible for leading the IT Service Desk team and ensuring the timely and efficient handling of customer-reported incidents and service requests. This role ensures SLA adherence, provides escalation support, and delivers consistent client communication to maintain high service satisfaction. The Service Desk Lead manages day-to-day...
