Spanish Technical Support Specialist

Assisting PANDR PH in cultivating its future leaders as a Senior Talent Attraction and Acquisition Specialist Customer Service & Technical Support - Spanish Dedicated Customer Support Specialist with Technical Expertise, Committed to Outstanding Service through Effective Communication, Problem Solving, and a Positive Attitude. We are seeking highly motivated Customer Service and Technical Support Specialists with a technical background to join our team. The ideal candidate should possess excellent Spanish communication and customer service skills, along with strong problem-solving abilities and a passion for delivering exceptional service. This role requires active listening, patience, tenacity, and adaptability to effectively address customers' concerns and provide timely solutions. A positive attitude is essential to foster a productive and customer‑focused environment. If you are looking to apply your technical expertise in a dynamic and supportive team, we encourage you to apply now Key Responsibilities: Provide exceptional customer support, resolving technical issues related to products or services in the Latin American region. Demonstrate strong problem‑solving skills to troubleshoot and resolve customer concerns efficiently. Listen actively to customers, ensuring a clear understanding of their issues and offering appropriate solutions. Handle customer inquiries with patience and professionalism, maintaining a positive and helpful attitude. Adapt to varying customer needs, offering tailored solutions and suggestions based on technical knowledge. Collaborate with internal teams to ensure the timely resolution of escalated issues and improve service delivery. Maintain up‑to‑date knowledge of products, services, and technical updates to provide accurate assistance. Track and document customer interactions and resolutions to ensure effective follow‑up and resolution of issues. Uphold customer satisfaction by offering clear communication and ensuring quality service at all times. Continuously improve personal performance through feedback and training opportunities. Qualifications: Excellent Spanish communication skills, both verbal and written, with a customer‑centric approach. Proven experience in customer service and technical support roles, with a focus on resolving technical issues and providing exceptional service. Strong troubleshooting skills and the ability to diagnose and resolve technical problems efficiently. In‑depth understanding of technical systems, software, or hardware, and the ability to convey technical information to non‑technical customers. Ability to handle escalated issues, manage conflict, and provide effective resolutions calmly and professionally. Experience using customer service software, ticketing systems, and technical tools to track, manage, and resolve customer concerns. Strong problem‑solving abilities with a focus on delivering quick and accurate solutions. Active listening skills, with the ability to understand customer needs and provide tailored solutions. Patience, adaptability, and a positive attitude when dealing with challenging or complex customer interactions. Ability to work under pressure and meet service level agreements while maintaining a high standard of service. Proficiency in using Microsoft Office Suite (Excel, Word, Outlook) and other relevant tools. Ability to work both independently and collaboratively in a fast‑paced, team‑oriented environment. Skilled in using support tools like Zendesk or Freshdesk, with strong ticketing and escalation management. Able to work on a night shift. Why Join Us? Healthy, supportive, and conducive work environment (Great Place to Work™ Certified for three consecutive years) Work with an innovative company delivering cutting‑edge solutions across multiple industries Competitive salary with opportunities for career advancement Collaborative, forward‑thinking work culture 21 leave credits plus all client‑based holidays HMO coverage with dependent benefits Exposure to world‑class leadership from both local and international supervisors Ready to take your sales career to the next level? Apply now Seniority Level Associate Employment Type Full‑time Job Function Customer Service, Information Technology, and General Business Industries Outsourcing and Offshoring Consulting #J-18808-Ljbffr