Senior Billingual Customer Specialist

8 hours ago

Legazpi, Bicol, Philippines PANDR Full time ₱900,000 - ₱1,200,000 per year

Empower bilingual excellence — lead, support, and deliver world-class customer experiences.

We are looking for a
Spanish-English Bilingual Customer Service Representative with leadership experience
to manage client interactions and support a small customer service team. The ideal candidate is a proactive communicator, skilled in both Spanish and English, with a proven ability to lead, train, and motivate others while ensuring high-quality service delivery.

Key Responsibilities:

  • Provide responsive and professional support to Spanish- and English-speaking clients via multiple channels.
  • Handle complex customer inquiries and escalations with efficiency and empathy.
  • Lead, coach, and mentor a small team to achieve performance goals and service quality standards.
  • Monitor KPIs, conduct performance reviews, and support training and onboarding initiatives.
  • Identify process gaps and recommend improvements for efficiency and customer satisfaction.
  • Ensure adherence to company policies, quality standards, and SLAs.

Qualifications:

  • Proficient in both
    Spanish and English
    (spoken and written).
  • Minimum
    3 years of experience
    in customer service or client support.
  • At least
    1 year of leadership or supervisory experience
    in a service-oriented environment.
  • Strong communication, problem-solving, and organizational skills.
  • Proficient in CRM systems, ticketing tools, and MS Office or Google Workspace.

Why Join Us?

  • Healthy, supportive, and conducive work environment (Great Place to Work Certified for three consecutive years)
  • Work with an innovative company delivering cutting-edge solutions across multiple industries
  • Lead a team in a fast-paced, high-growth environment
  • Competitive salary with opportunities for career advancement
  • Collaborative, forward-thinking work culture
  • 21 leave credits plus all client-based holidays
  • HMO coverage with dependent benefits
  • Exposure to world-class leadership from both local and international supervisors

Ready to take your sales career to the next level? Apply now

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