Senior Billingual Customer Specialist

4 days ago

Legazpi, Bicol, Philippines PANDR Full time ₱900,000 - ₱1,200,000 per year

Empower bilingual excellence — lead, support, and deliver world-class customer experiences.

We are looking for a
Spanish-English Bilingual Customer Service Representative with leadership experience
to manage client interactions and support a small customer service team. The ideal candidate is a proactive communicator, skilled in both Spanish and English, with a proven ability to lead, train, and motivate others while ensuring high-quality service delivery.

Key Responsibilities:

  • Provide responsive and professional support to Spanish- and English-speaking clients via multiple channels.
  • Handle complex customer inquiries and escalations with efficiency and empathy.
  • Lead, coach, and mentor a small team to achieve performance goals and service quality standards.
  • Monitor KPIs, conduct performance reviews, and support training and onboarding initiatives.
  • Identify process gaps and recommend improvements for efficiency and customer satisfaction.
  • Ensure adherence to company policies, quality standards, and SLAs.

Qualifications:

  • Proficient in both
    Spanish and English
    (spoken and written).
  • Minimum
    3 years of experience
    in customer service or client support.
  • At least
    1 year of leadership or supervisory experience
    in a service-oriented environment.
  • Strong communication, problem-solving, and organizational skills.
  • Proficient in CRM systems, ticketing tools, and MS Office or Google Workspace.

Why Join Us?

  • Healthy, supportive, and conducive work environment (Great Place to Work Certified for three consecutive years)
  • Work with an innovative company delivering cutting-edge solutions across multiple industries
  • Lead a team in a fast-paced, high-growth environment
  • Competitive salary with opportunities for career advancement
  • Collaborative, forward-thinking work culture
  • 21 leave credits plus all client-based holidays
  • HMO coverage with dependent benefits
  • Exposure to world-class leadership from both local and international supervisors

Ready to take your sales career to the next level? Apply now

  • Senior PPC Specialist

    1 week ago

    Legazpi, Bicol, Philippines Pandr Outsourcing Full time ₱900,000 - ₱1,200,000 per year

    OverviewWe are seeking a results-driven Senior PPC Specialist to take ownership of the entire paid media cycle. The ideal candidate has a deep understanding of lead generation principles and a proven track record of managing high-performing ad campaigns across Google Ads and Meta Ads.In this role, you will develop and execute strategy, craft compelling ad...

  • Senior Shopify Front-End Developer

    2 weeks ago

    Legazpi, Bicol, Philippines Pandr Outsourcing Full time ₱60,000 - ₱120,000 per year

    Own the storefront. Optimize the funnel. Drive revenue—Join us as our Senior Shopify & CRO Specialist.We are urgently seeking a highly skilled Senior Shopify Front-End Developer & CRO Specialist to join our team. This role requires an individual who can immediately take ownership of our e-commerce site's design, development, and performance. The...

  • Customer Experience Crew

    2 weeks ago

    Legazpi, Bicol, Philippines SM Supermalls (Shopping Center Management Corporation) Full time ₱200,000 - ₱400,000 per year

    The position supports the daily operations of Cinema Operations and contributes in driving the sales through engaging visitors, assisting in selecting and handling customer purchases. Also, it is leading the customer on their way to the venue with the assurance of safety and first-class customer service experience.REQUIREMENT :Senior High School Graduate or...

  • Lead-Customer Experience

    6 days ago

    Legazpi, Bicol, Philippines Sutherland Full time ₱250,000 - ₱500,000 per year

    Company DescriptionSutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For 36 years, we have been entrusted with caring for our clients' and customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible -...

  • Sr. Specialist, Legal Services

    4 days ago

    Legazpi, Bicol, Philippines LCC - Liberty Commercial Center Inc. Full time ₱30,000 - ₱60,000 per year

    Job Summary:The Senior Specialist for Legal Services is responsible for providing legal support to ensure the company's compliance with applicable laws, regulations, and internal policies. The role involves reviewing and drafting contracts, handling legal documentation, conducting research, and coordinating with internal and external stakeholders on various...

  • Spanish Technical Support Specialist

    4 days ago

    Legazpi, Bicol, Philippines PANDR Full time ₱20,000 - ₱50,000 per year

    Customer Service & Technical Support - SpanishDedicated Customer Support Specialist with Technical Expertise, Committed to Outstanding Service through Effective Communication, Problem Solving, and a Positive Attitude. Apply NowWe are seeking highly motivated Customer Service and Technical Support Specialists with a technical background to join our team. The...

  • Senior Manager, Facilities Management

    3 days ago

    Legazpi, Bicol, Philippines LCC Group of Companies Full time ₱2,000,000 - ₱2,500,000 per year

    Job SummaryThe Senior Manager for Facilities Management Services is responsible for overseeing and optimizing the facilities and infrastructure of an organization. This position involves managing various aspects of facility operations, maintenance, and improvement, ensuring a safe, functional, and well-maintained environment for employees, customers, and...

  • Sales & Marketing Specialist

    4 days ago

    Legazpi, Bicol, Philippines WORLDCONNECT Full time ₱400,000 - ₱600,000 per year

    SALES & MARKETING SPECIALISTJob Description:Overview:As a Sales and Marketing Staff member specializing in both traditional and digital marketing, you will play a pivotal role in driving the company's growth through effective promotion, lead generation, and brand visibility. This multifaceted position requires a dynamic individual with a keen understanding...

  • Accounts Receivable Specialist

    2 weeks ago

    Legazpi, Bicol, Philippines Your Outdesk Solutions Corp Full time ₱300,000 - ₱450,000 per year

    ALL applicants should apply using this link - Job BriefWe are seeking an experienced Accounts Receivable Specialist to join our finance team. In this role, you'll play a critical part in maintaining the financial health of the organisation by ensuring all receivables are managed accurately, efficiently, and in compliance with internal policies and Australian...

  • Sales Specialist

    1 week ago

    Legazpi, Bicol, Philippines ACCPRO INTERNATIONAL Full time ₱280,000 - ₱320,000 per year

    URGENT HIRING Join Our Team as a Sales Specialist with Great Pay & BonusesAvailable location: Cagayan Valley (Isabela or Tugegarao) (urgent)Bicol Region (Albay) (urgent)Central & Eastern Visaya (Cebu)Zamboanga Peninsula (Zamboanga City)Salary: 25, ,000Interview Mode: Virtual and Face-to-face InterviewWork Schedule: Monday - Friday (8:00am - 5:00pm)...