
Spanish Technical Support Specialist
2 weeks ago
Customer Service & Technical Support - Spanish
Dedicated Customer Support Specialist with Technical Expertise, Committed to Outstanding Service through Effective Communication, Problem Solving, and a Positive Attitude. Apply Now
We are seeking highly motivated Customer Service and Technical Support Specialists with a technical background to join our team. The ideal candidate should possess excellent Spanish communication and customer service skills, along with strong problem-solving abilities and a passion for delivering exceptional service. This role requires active listening, patience, tenacity, and adaptability to effectively address customers' concerns and provide timely solutions. A positive attitude is essential to foster a productive and customer-focused environment. If you are looking to apply your technical expertise in a dynamic and supportive team, we encourage you to apply now
Key Responsibilities:
- Provide exceptional customer support, resolving technical issues related to products or services in the Latin American region.
- Demonstrate strong problem-solving skills to troubleshoot and resolve customer concerns efficiently.
- Listen actively to customers, ensuring a clear understanding of their issues and offering appropriate solutions.
- Handle customer inquiries with patience and professionalism, maintaining a positive and helpful attitude.
- Adapt to varying customer needs, offering tailored solutions and suggestions based on technical knowledge.
- Collaborate with internal teams to ensure the timely resolution of escalated issues and improve service delivery.
- Maintain up-to-date knowledge of products, services, and technical updates to provide accurate assistance.
- Track and document customer interactions and resolutions to ensure effective follow-up and resolution of issues.
- Uphold customer satisfaction by offering clear communication and ensuring quality service at all times.
- Continuously improve personal performance through feedback and training opportunities.
Qualifications:
- Excellent Spanish communication skills, both verbal and written, with a customer-centric approach
- Proven experience in customer service and technical support roles, with a focus on resolving technical issues and providing exceptional service.
- Strong troubleshooting skills and the ability to diagnose and resolve technical problems efficiently.
- In-depth understanding of technical systems, software, or hardware, and the ability to convey technical information to non-technical customers.
- Ability to handle escalated issues, manage conflict, and provide effective resolutions calmly and professionally.
- Experience using customer service software, ticketing systems, and technical tools to track, manage, and resolve customer concerns.
- Strong problem-solving abilities with a focus on delivering quick and accurate solutions.
- Active listening skills, with the ability to understand customer needs and provide tailored solutions.
- Patience, adaptability, and a positive attitude when dealing with challenging or complex customer interactions.
- Ability to work under pressure and meet service level agreements while maintaining a high standard of service.
- Proficiency in using Microsoft Office Suite (Excel, Word, Outlook) and other relevant tools.
- Ability to work both independently and collaboratively in a fast-paced, team-oriented environment.
- Skilled in using support tools like Zendesk or Freshdesk, with strong ticketing and escalation management.
- Able to work on a night shift.
Why Join Us?
- Healthy, supportive, and conducive work environment (Great Place to Work Certified for three consecutive years)
- Work with an innovative company delivering cutting-edge solutions across multiple industries
- Competitive salary with opportunities for career advancement
- Collaborative, forward-thinking work culture
- 21 leave credits plus all client-based holidays
- HMO coverage with dependent benefits
- Exposure to world-class leadership from both local and international supervisors
Ready to take your sales career to the next level? Apply now
-
Technical Support Team Lead
4 days ago
Legazpi, Bicol, Philippines Pandr Outsourcing Full time ₱2,000,000 - ₱2,500,000 per yearJob Description:The Technical Support Manager provides expert oversight and advanced troubleshooting for post-sale technical support operations. This role ensures timely resolution of complex technical issues, maintains optimal system performance, and empowers support staff with the tools and knowledge needed to deliver exceptional customer service. The...
-
IT Helpdesk Support
2 weeks ago
Legazpi, Bicol, Philippines Pandr Outsourcing Full time ₱900,000 - ₱1,200,000 per yearIT Helpdesk Support (Hardware and Network)Join the Team Behind One of the World's Largest Electronics BrandsLocation: Legazpi City, AlbayEmployment Type: Full-TimeAre you passionate about solving problems and delivering top-notch tech support? We're on the lookout for a dedicated IT Helpdesk Support Specialist to join our growing team supporting one of the...
-
IT & Quoting Support Specialist
1 week ago
Legazpi, Bicol, Philippines Pandr Outsourcing Full time ₱900,000 - ₱1,200,000 per yearJob Overview:We are seeking a detail-oriented professional to support IT/database systems while assisting with quoting and estimating tasks. This role blends technical expertise with operational support to streamline processes, reduce errors, and improve efficiency across day-to-day operations and production.RequirementsKey Responsibilities:Manage, maintain,...
-
Technical Team Lead
4 days ago
Legazpi, Bicol, Philippines PANDR Full time ₱40,000 - ₱120,000 per yearDriving Excellence in Technical Support and System PerformanceThe Technical Support Manager provides expert oversight and advanced troubleshooting for post-sale technical support operations. This role ensures the timely resolution of complex technical issues, maintains optimal system performance, and empowers support staff with the tools and knowledge needed...
-
HR Project Support
2 weeks ago
Legazpi, Bicol, Philippines LCC - Liberty Commercial Center Inc. Full time ₱800,000 - ₱1,200,000 per yearJOB SUMMARYSpecialist, Recruitment Services- Recruiter is responsible for managing the recruitment process of the LCC Organization. This includes sourcing, screening, interviewing, and selecting candidates, as well as ensuring compliance with all applicable laws and regulations. Additionally, the Specialist will be responsible for tracking recruitment...
-
Digital Marketing Specialist
4 days ago
Legazpi, Bicol, Philippines Pandr Outsourcing Full time ₱800,000 - ₱1,200,000 per yearJob OverviewWe're looking for a Digital Marketing Specialist to oversee the online presence of multiple mission-driven brands that support individuals rebuilding their lives after addiction recovery or incarceration.In this role, you'll manage social media, SEO, and websites to grow audiences, boost engagement, and support meaningful business conversions....
-
Admin Specialist
4 days ago
Legazpi, Bicol, Philippines LCC - Liberty Commercial Center Inc. Full time $40,000 - $60,000 per yearJob Summary:The Administrative Specialist provides administrative and clerical support to ensure the smooth operation of office functions while assisting in basic legal and compliance-related tasks. With a background in Political Science and paralegal experience, the role bridges administrative efficiency with legal support, ensuring proper documentation,...
-
Marketing Specialist
4 days ago
Legazpi, Bicol, Philippines LCC - Liberty Commercial Center Inc. Full time ₱300,000 - ₱600,000 per yearJob Summary:The Marketing Services Specialist provides support in the execution of marketing campaigns, events, and brand activities. The role ensures that marketing initiatives are implemented effectively and aligned with company standards, contributing to brand visibility and customer engagement.Key Responsibilities:Assist in the development and...
-
Everything
4 days ago
Legazpi, Bicol, Philippines Pandr Outsourcing Full time ₱600,000 - ₱1,200,000 per yearYour career doesn't have to leave Bicol.At Pandr Outsourcing, we're proving that world-class careers can be built right here at home. Our clients across Australia, the US, and beyond are turning to Bicol for talent, and for good reason. The skill, drive, and reliability of our people is second to none.We're not another call centre. We're not freelancing gigs...
-
Reservations Specialist
4 days ago
Legazpi, Bicol, Philippines Pandr Outsourcing Full time ₱800,000 - ₱1,200,000 per yearJob Overview:We are looking for a motivated and customer-focused Reservations Specialist to manage inquiries, guide clients through booking processes, and ensure a seamless reservation experience.RequirementsKey Responsibilities:Manage and respond promptly to incoming leads.Engage with customers to address queries on availability and details.Provide...