Spanish Technical Support Specialist
2 weeks ago
Customer Service & Technical Support - Spanish
Dedicated Customer Support Specialist with Technical Expertise, Committed to Outstanding Service through Effective Communication, Problem Solving, and a Positive Attitude. Apply Now
We are seeking highly motivated Customer Service and Technical Support Specialists with a technical background to join our team. The ideal candidate should possess excellent Spanish communication and customer service skills, along with strong problem-solving abilities and a passion for delivering exceptional service. This role requires active listening, patience, tenacity, and adaptability to effectively address customers' concerns and provide timely solutions. A positive attitude is essential to foster a productive and customer-focused environment. If you are looking to apply your technical expertise in a dynamic and supportive team, we encourage you to apply now
Key Responsibilities:
- Provide exceptional customer support, resolving technical issues related to products or services in the Latin American region.
- Demonstrate strong problem-solving skills to troubleshoot and resolve customer concerns efficiently.
- Listen actively to customers, ensuring a clear understanding of their issues and offering appropriate solutions.
- Handle customer inquiries with patience and professionalism, maintaining a positive and helpful attitude.
- Adapt to varying customer needs, offering tailored solutions and suggestions based on technical knowledge.
- Collaborate with internal teams to ensure the timely resolution of escalated issues and improve service delivery.
- Maintain up-to-date knowledge of products, services, and technical updates to provide accurate assistance.
- Track and document customer interactions and resolutions to ensure effective follow-up and resolution of issues.
- Uphold customer satisfaction by offering clear communication and ensuring quality service at all times.
- Continuously improve personal performance through feedback and training opportunities.
Qualifications:
- Excellent Spanish communication skills, both verbal and written, with a customer-centric approach
- Proven experience in customer service and technical support roles, with a focus on resolving technical issues and providing exceptional service.
- Strong troubleshooting skills and the ability to diagnose and resolve technical problems efficiently.
- In-depth understanding of technical systems, software, or hardware, and the ability to convey technical information to non-technical customers.
- Ability to handle escalated issues, manage conflict, and provide effective resolutions calmly and professionally.
- Experience using customer service software, ticketing systems, and technical tools to track, manage, and resolve customer concerns.
- Strong problem-solving abilities with a focus on delivering quick and accurate solutions.
- Active listening skills, with the ability to understand customer needs and provide tailored solutions.
- Patience, adaptability, and a positive attitude when dealing with challenging or complex customer interactions.
- Ability to work under pressure and meet service level agreements while maintaining a high standard of service.
- Proficiency in using Microsoft Office Suite (Excel, Word, Outlook) and other relevant tools.
- Ability to work both independently and collaboratively in a fast-paced, team-oriented environment.
- Skilled in using support tools like Zendesk or Freshdesk, with strong ticketing and escalation management.
- Able to work on a night shift.
Why Join Us?
- Healthy, supportive, and conducive work environment (Great Place to Work Certified for three consecutive years)
- Work with an innovative company delivering cutting-edge solutions across multiple industries
- Competitive salary with opportunities for career advancement
- Collaborative, forward-thinking work culture
- 21 leave credits plus all client-based holidays
- HMO coverage with dependent benefits
- Exposure to world-class leadership from both local and international supervisors
Ready to take your sales career to the next level? Apply now
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