Process Improvement Specialist

4 weeks ago


Taguig, Philippines Hrtx Full time

Were looking for a proactive and analytical team member to join our Service Quality & Experience team. Youll help lead improvement projects that make our services better, more efficient, and customer-friendly. Youll also support communication, training, and engagement efforts to ensure smooth implementation and team alignment.

Key Responsibilities:

Training, Communication & Engagement

  • Create clear communication for new programs, process changes, and updates
  • Run training and knowledge-sharing sessions
  • Organize team events like forums and town halls

Data & Insights

  • Analyze data to find trends and improvement areas
  • Turn insights into action plans
  • Maintain reports and dashboards for transparency

Improvement & Programme Delivery

  • Support and lead projects to improve service quality and performance
  • Work with other teams to solve problems and deliver results
  • Track and report on progress using service metrics like SLAs and feedback
  • Ensure all improvements align with company goals and best practices

What Were Looking For:

  • Experience in project management, service improvement, or transformation work
  • Strong communication and stakeholder management skills
  • Ability to work both independently and with others
  • Background in training, business management, or communications
  • Strong analytical and problem-solving skills
  • Comfortable using tools like Excel, Power BI, Tableau, ServiceNow, or BMC

Nice to Have:

  • Knowledge of IT service management (ITSM) practices
  • Familiarity with tools like Microsoft Teams and Miro
#J-18808-Ljbffr

  • Taguig, Philippines HR TechX Corp. Full time

    Overview Process Improvement Analyst role at HR TechX Corp. . We are looking for a detail-oriented and experienced Process Improvement Analyst to oversee and improve IT service delivery processes. The role will be responsible for ensuring that IT services meet quality and performance standards, resolving escalations, and driving service improvement...


  • Taguig, Philippines HRTX Full time

    We are looking for a detail-oriented and experienced Process Improvement Analyst to oversee and improve IT service delivery processes. The role will be responsible for ensuring that IT services meet quality and performance standards, resolving escalations, and driving service improvement initiatives. Key Responsibilities: Monitor and manage IT service...


  • Taguig, National Capital Region, Philippines People Matter PH Full time ₱600,000 - ₱720,000 per year

    The Automation and Process Improvement Analyst is responsible for gathering and documenting processes selected for automation. The role ensures that these processes are appropriately scoped, prepared for automation, and documented. They support planning, track progress, and help deliver efficient, automated transactional processes within the Shared Services...


  • Taguig, National Capital Region, Philippines JPMorgan Chase & Co. Full time ₱900,000 - ₱1,200,000 per year

    Job Description Join Our Growing Team We are excited to invite you to be a part of our expanding Client Onboarding Services Talent Enablement. Talent Enablement's mission is to empower growth, foster innovation, and deliver exceptional service through continuous learning and opportunity for the entire line of business. As a Process Improvement...

  • Collection Specialist

    2 weeks ago


    Taguig, Philippines Primus@knowledge@Specialist Full time

    About the role This is an exciting opportunity to join @Specialist' as a full-time Collection Specialist based in Taguig City, Metro Manila. As a key member of our Client Services team, you will play a vital role in maintaining our company's strong financial position by effectively managing and resolving outstanding client accounts. What you'll be doing ...


  • Taguig, Philippines HelloConnect Full time

    Overview Senior Continuous Improvement Specialist role at HelloConnect . Located in Manila, Philippines. Reports to the Associate Director, People Operations Excellence , Berlin, within the People Operations department and dotted line to the People SSC Lead in Manila. Responsibilities and duties Lead and facilitate continuous improvement projects to enhance...


  • Taguig, Philippines HelloConnect Inc. Full time

    Overview HelloConnect is a subsidiary of HelloFresh, founded to address challenges in customer care. Located in Manila, Philippines, we provide a service designed to scale, reduce costs, and improve service levels for high-growth companies. HelloFresh is a global leader in meal kits and grocery boxes, focused on high-quality, convenient, and sustainable...


  • Taguig, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱1,800,000 - ₱2,400,000 per year

    Lean Six Sigma Green Belt Certification is required.Minimum of 5 years' experience in a dedicated Process Improvement roleMust have completed at least 10 Green Belt projectsSolid experience in a BPO or Shared Services environment is essential.Job Type: Full-timePay: Php150, Php200,000.00 per monthWork Location: In person


  • Taguig, National Capital Region, Philippines Megaworld Lifestyle Malls Full time ₱300,000 - ₱600,000 per year

    Company DescriptionMegaworld Lifestyle Malls showcase the "play" aspect of Megaworld's live-work-play concept. This encompasses various iconic locations such as Eastwood City, Forbes Town Center, Newport Mall, Lucky Chinatown Mall in Binondo, Uptown Mall in BGC, and Venice Grand Canal Mall in McKinley Hill. Our malls offer dynamic and engaging experiences...


  • Taguig, Philippines Sutherland Full time

    Sutherland Taguig, National Capital Region, Philippines Overview The Lean Six Sigma Process Improvement Manager is responsible for leading and executing Lean Six Sigma (LSS) initiatives by engaging with senior leaders across the enterprise to identify and scope Lean-related business challenges, conduct fact-based analyses and problem solving, and develop...