Business Process Specialist

2 days ago

Taguig, National Capital Region, Philippines Megaworld Lifestyle Malls Full time ₱300,000 - ₱600,000 per year

Company Description

Megaworld Lifestyle Malls showcase the "play" aspect of Megaworld's live-work-play concept. This encompasses various iconic locations such as Eastwood City, Forbes Town Center, Newport Mall, Lucky Chinatown Mall in Binondo, Uptown Mall in BGC, and Venice Grand Canal Mall in McKinley Hill. Our malls offer dynamic and engaging experiences for all visitors, bringing vibrant retail, dining, and entertainment options under one roof.

Role Description

This is a full-time on-site role for a Business Process Specialist (CX Associate) located in Taguig. As an entry-level associate, you will have a front-seat view of award-winning innovation through digital transformation.

The Business Process Specialist will be responsible for analyzing, improving, and implementing current business processes, coordinating business process initiatives and interdepartmental projects, as well as ensuring the efficient implementation of innovation projects.

Daily tasks include collaborating with various departments, documenting and analyzing data for process enhancements, and maintaining effective communication to ensure smooth operations. The role aims to enable innovation through business processes and deliver a superior customer experience.

Qualifications

  • Passion for innovation, emerging technologies, and helping others through tech
  • Proficiency in verbal and non-verbal communication skills, particularly in documentation and predentations
  • Strong analytical skills for projecg gaps and risks, data analysis, and process optimization
  • Effective communication and relationship-building skills for collaborating with different teams and stakeholders
  • Attention to detail and problem-solving skills
  • Ability to work on-site in Taguig and engage in hands-on process improvement activities
  • Bachelor's degree in Business Administration, Computer Science, IT, or similar

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