Senior Continuous Improvement Specialist

4 weeks ago

Taguig, Philippines HelloConnect Full time

Overview Senior Continuous Improvement Specialist role at HelloConnect . Located in Manila, Philippines. Reports to the Associate Director, People Operations Excellence , Berlin, within the People Operations department and dotted line to the People SSC Lead in Manila. Responsibilities and duties Lead and facilitate continuous improvement projects to enhance operational effectiveness, efficiency, and customer satisfaction. Apply Lean, Six Sigma, and other process improvement tools to identify and eliminate waste, improve processes, and drive measurable improvements. Collaborate with cross-functional teams to understand and map current processes, identify areas for improvement, and implement solutions. Conduct root cause analysis and problem-solving workshops. Develop and deliver training to teams on Lean and Six Sigma methodologies. Track project progress, analyze data, and report on the results of improvement initiatives. Support the development and improvement of standard operating procedures (SOPs). Maintain a strong focus on customer satisfaction, operational excellence, and adherence to regulatory requirements. Skills and qualifications Experience Proven experience in Lean Six Sigma project management and change management within a global HR environment Certification in Lean and/or Six Sigma (Yellow Belt) is highly preferred but not required Skills Strong knowledge of process improvement methodologies, with demonstrated success in leading Lean and Six Sigma projects Strong analytical mindset with the ability to interpret and act on data Experience in data-driven problem-solving and root cause analysis Excellent communication, facilitation, and project management skills Strong change management skills, ability to actively listen, operate with empathy A structured approach coupled with a hands-on mentality Education Bachelor's or Master's degree in Business, Human Resources, or a related field Language Fluency in English is essential to the role Work setup Able to work in hybrid Able to work Central European Time Zone Able to work PH holidays when necessary Employment type Full-time Seniority level Not Applicable Why work for us? At HelloConnect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success. HelloConnect fosters a positive work environment and prioritizes wellbeing through comprehensive benefits and inclusive practices. #J-18808-Ljbffr

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