Senior Continuous Improvement Specialist

3 weeks ago

Taguig, Philippines HelloConnect Full time

Overview

Senior Continuous Improvement Specialist role at HelloConnect . Located in Manila, Philippines. Reports to the Associate Director, People Operations Excellence , Berlin, within the People Operations department and dotted line to the People SSC Lead in Manila.

Responsibilities and duties
  • Lead and facilitate continuous improvement projects to enhance operational effectiveness, efficiency, and customer satisfaction.
  • Apply Lean, Six Sigma, and other process improvement tools to identify and eliminate waste, improve processes, and drive measurable improvements.
  • Collaborate with cross-functional teams to understand and map current processes, identify areas for improvement, and implement solutions.
  • Conduct root cause analysis and problem-solving workshops.
  • Develop and deliver training to teams on Lean and Six Sigma methodologies.
  • Track project progress, analyze data, and report on the results of improvement initiatives.
  • Support the development and improvement of standard operating procedures (SOPs).
  • Maintain a strong focus on customer satisfaction, operational excellence, and adherence to regulatory requirements.
Skills and qualifications Experience
  • Proven experience in Lean Six Sigma project management and change management within a global HR environment
  • Certification in Lean and/or Six Sigma (Yellow Belt) is highly preferred but not required
Skills
  • Strong knowledge of process improvement methodologies, with demonstrated success in leading Lean and Six Sigma projects
  • Strong analytical mindset with the ability to interpret and act on data
  • Experience in data-driven problem-solving and root cause analysis
  • Excellent communication, facilitation, and project management skills
  • Strong change management skills, ability to actively listen, operate with empathy
  • A structured approach coupled with a hands-on mentality
Education
  • Bachelor's or Master's degree in Business, Human Resources, or a related field
Language
  • Fluency in English is essential to the role
Work setup
  • Able to work in hybrid
  • Able to work Central European Time Zone
  • Able to work PH holidays when necessary
Employment type
  • Full-time
Seniority level
  • Not Applicable

Why work for us? At HelloConnect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success. HelloConnect fosters a positive work environment and prioritizes wellbeing through comprehensive benefits and inclusive practices.

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