
Process Improvement Analyst
4 weeks ago
We are looking for a detail-oriented and experienced Process Improvement Analyst to oversee and improve IT service delivery processes. The role will be responsible for ensuring that IT services meet quality and performance standards, resolving escalations, and driving service improvement initiatives.
Key Responsibilities:
- Monitor and manage IT service delivery in accordance with SLAs and KPIs
- Coordinate with cross-functional IT teams to address service issues
- Lead incident, problem, and change management activities based on ITIL best practices
- Prepare and analyze service performance reports for stakeholders
- Identify and implement process improvement opportunities
- Serve as an escalation point for complex service-related issues
Qualifications:
- Bachelors degree in Information Technology, Computer Science, or related field
- At least 46 years of experience in IT Service Management or related role
- Strong knowledge of ITIL framework (ITIL certification preferred)
- Experience in service delivery within shared services, BPO, or IT organizations
- Excellent communication, problem-solving, and stakeholder management skills
-
Process Improvement Analyst
6 days ago
Taguig, Philippines HR TechX Corp. Full timeOverview Process Improvement Analyst role at HR TechX Corp. . We are looking for a detail-oriented and experienced Process Improvement Analyst to oversee and improve IT service delivery processes. The role will be responsible for ensuring that IT services meet quality and performance standards, resolving escalations, and driving service improvement...
-
Automation and Process Improvement Analyst
3 days ago
Taguig, National Capital Region, Philippines People Matter PH Full time ₱600,000 - ₱720,000 per yearThe Automation and Process Improvement Analyst is responsible for gathering and documenting processes selected for automation. The role ensures that these processes are appropriately scoped, prepared for automation, and documented. They support planning, track progress, and help deliver efficient, automated transactional processes within the Shared Services...
-
Process Improvement Associate
4 days ago
Taguig, National Capital Region, Philippines JPMorgan Chase & Co. Full time ₱900,000 - ₱1,200,000 per yearJob Description Join Our Growing Team We are excited to invite you to be a part of our expanding Client Onboarding Services Talent Enablement. Talent Enablement's mission is to empower growth, foster innovation, and deliver exceptional service through continuous learning and opportunity for the entire line of business. As a Process Improvement...
-
Information Technology Process Analyst
1 week ago
Taguig, Philippines DITO Telecommunity Corporation Full timeTalent Acquisition Specialist at DITO Telecommunity Corporation OVERVIEW A process analyst will be meeting with stakeholders (can be business or other teams) to identify and discuss key business areas and processes that require improvement. Subsequent duties include analyzing existing processes, interviewing resources, gathering data, and creating new...
-
Information Technology Process Analyst
2 weeks ago
Taguig, National Capital Region, Philippines DITO Telecommunity Corporation Full time ₱900,000 - ₱1,200,000 per yearOVERVIEWA process analyst will be meeting with stakeholders (can be business or other teams) to identify and discuss key business areas and processes that require improvement.Subsequent duties include analyzing existing processes, interviewing resources, gathering data, and creating new business strategies in line with client expectations.To ensure success...
-
Process Improvement Specialist
4 weeks ago
Taguig, Philippines Hrtx Full timeWere looking for a proactive and analytical team member to join our Service Quality & Experience team. Youll help lead improvement projects that make our services better, more efficient, and customer-friendly. Youll also support communication, training, and engagement efforts to ensure smooth implementation and team alignment. Key Responsibilities: ...
-
Business Process Analyst Lead
4 weeks ago
Taguig, Philippines Axos Business Center Full timeThe Business Process Analyst Lead will become a subject matter expert on the iGrafx tool, BPMN (Business Process Model and Notation), and APQC (American Productivity & Quality Center) framework, and Axos’s process documentation initiatives. This role involves working on and leading other team members on iGrafx-based projects such as converting non-iGrafx...
-
Analyst Business Process Transactions
2 weeks ago
Taguig, Philippines DXC Consulting & Engineering Services Full timeExecute business process transactions, focusing on accuracy and adherence to procedures. Collaborate with senior analysts and managers. Participate in process improvement projects and data analysis. Assist in identifying process bottlenecks and quality assurance. Ensure compliance with established standards and procedures. Support senior analysts in...
-
IT Global Business Process Analyst
3 weeks ago
Taguig, Philippines HR TechX Corp. Full timeOverview A start-up US-based health care company is seeking a Global Business Process Analyst for IT with experience in leading process improvement projects, data analysis, operational reporting, and project management. This position requires a detail-oriented individual with strong project management skills to lead process optimization initiatives,...
-
Analyst Business Process Transactions
3 weeks ago
Taguig, Philippines DXC Consulting & Engineering Services Full timeOverview 1 week ago Be among the first 25 applicants Responsibilities Execute business process transactions, focusing on accuracy and adherence to procedures. Collaborate with senior analysts and managers. Participate in process improvement projects and data analysis. Assist in identifying process bottlenecks and quality assurance. Ensure compliance with...