Customer Success Manager
5 days ago
Base Pay Range SGD50,000.00/yr - SGD65,000.00/yr Company Overview Through proprietary software and AI, Sleek makes the back‑office easy for micro SMEs. We give entrepreneurs time to focus on growth and customer relationships, operating across Corporate Secretary, Accounting & Bookkeeping, and FinTech payments. With 15,000 customers across Singapore, Hong Kong, Australia and the UK, Sleek has raised Series B funding and is recognized as one of Asia’s fastest‑growing companies. Role Summary Customer Success – Upsell. Help Sleek achieve its revenue target by offering additional services to existing clients. Focus on a data‑driven, disciplined approach to customer success. Mission Help Sleek reach its revenue goals by upselling services to our existing client base. Outcomes Achieve cash collection targets on a monthly basis (75 k SGD per month) Maintain customer satisfaction at the highest level (NPS > 97) Track pipeline effectively and prioritize tickets based on data Prepare proactive campaigns via HubSpot to increase collection Contribute to scaling the upsell process by working with the Data and CRM teams Must Have 3–4 years in Sales or Account Management in a role carrying sales targets (ideally ~100 k SGD per month) Experience working with SMEs Exposure to multiple cultures (clients worldwide) Experience in startups Familiarity with HubSpot Customer‑centric mindset Nice‑to‑have Zendesk and Tableau experience Interview Process HR Screening – 30‑minute chat with the TA Career deep dive – 45‑minute chat with the Hiring Manager to discuss recent roles Behavioural fit assessment – 45‑minute chat with HR or leadership to evaluate recent work situations Offer & reference interviews – non‑binding offer followed by short phone/video calls with references Background Screening Sleek is a regulated entity and requires background checks depending on the role. Checks may include verification of education, criminal history, political exposure, and bankruptcy or adverse credit history. Consent is requested before conducting checks. An adverse result may prohibit passing probation. Benefits Work from home 2–3 days per week; fully remote possible 1 month per year Competitive market salary, generous paid time off, holiday schedule, HKD 7 000 pa flexi benefits scheme for home office equipment or health and fitness Employee share ownership plan eligibility Extensive internal and external training programmes; AI‑focused development Commitment to diversity, equity, and inclusion; certified B Corp; carbon‑neutral goal by 2030 Seniority Level Mid‑Senior level Employment Type Full‑time Job Function IT Services and IT Consulting Location Manila, National Capital Region, Philippines #J-18808-Ljbffr
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Customer Success Manager
3 weeks ago
, , Philippines InsideOut Full timeJoin to apply for the Customer Success Manager role at InsideOut Join to apply for the Customer Success Manager role at InsideOut Direct message the job poster from InsideOut Sourcing Specialist @ InsideOut | Recruitment, Sourcing ** IMPORTANT ** WATCH THIS QUICK LOOM VIDEO ON HOW TO GET HIRED: C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE...
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Customer Success Manager
2 days ago
Philippines Hire with Reef Full time $60,000 - $80,000 per yearJob Title: Customer Success Manager (CSM)Location: Remote Role Type: Full-Time Who Are We?At Reef, we connect elite revenue talent with high-growth B2B companies building world-class customer success and revenue teams. We work exclusively with the top 3% of candidates and match you with established companies across Australia, New Zealand, the US, and UK who...
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MANAGER OF CUSTOMER SUCCESS
3 weeks ago
, , Philippines FIRST WORLD TRADER PROPRIETARY LIMITED TRADING AS EASYEQUITIES (PURPLE GROUP LTD.) Full timeOverview Zoom is experiencing explosive growth in revenue, people, innovation, and customer base. Led by Eric S. Yuan, Glassdoor's #1 ranked CEO, our unique culture makes Zoom an exceptional place to work. We are expanding teams across the organization. If you are driven by the desire to deliver happiness, join us at Zoom! We are seeking an outstanding...
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Customer Success Manager
2 weeks ago
, , Philippines Icon Full timeIcon is looking for a dependable customer success manager to keep projects moving, align teams, and make sure client feedback turns into on‑time, high‑quality deliverables. You’ll coordinate across creators, editors, and the script team, run clear communication, and keep stakeholders informed. What You’ll Do Serve as the primary point of contact for...
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Customer Success Manager
2 weeks ago
, , Philippines Yngen Datacom Corp. Full time2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Welcome to Yngen Datacom Corp. where outsourcing meets excellence and innovation. As pioneers in the BPO sector, we redefine efficiency and elevate client satisfaction through our comprehensive suite of services. Our dedicated team of industry experts...
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Customer Success Manager
2 days ago
Philippines ClickUp Full time ₱1,200,000 - ₱2,400,000 per yearAt ClickUp, we're not just building software. We're architecting the future of work In a world overwhelmed by work sprawl, we saw a better way. That's why we created the first truly converged AI workspace, unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI, empowering millions of teams to break free from...
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Customer Success Manager
3 weeks ago
, , Philippines ClickUp USA Full timeOverview A great workplace combines exceptional people with challenging problems. At ClickUp, we saw a world burdened by fragmented tools—with tasks, chats, calendars, documents, and other critical work all lost in silos. We knew there had to be a better way. So, we built a single platform that unifies tasks, docs, chat, calendar, and enterprise...
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Customer Success Manager
3 weeks ago
, , Philippines Apex Capital Group Full timeAPEX Capital Group is a privately-held, real estate investment firm headquartered in New Jersey.We focus on the acquisition, rehabilitation, and disposition of distressed real estate, which primarily includes residential and multi-family properties.We are a full-service, real estate investment firm working to provide busy professionals, landlords, flippers,...
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Customer Success Manager
7 days ago
, , Philippines Refinitiv Full time# **Our Privacy Statement & Cookie Policy****Customer Success Manager - AEM****About the role:**Job Summary:* The Customer Success Manager will be responsible for all post-sales support activities related to software products sold by TR Legal (Philippines). This role involves working closely with customers, partners and internal stakeholders to ensure...
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Manager, Customer Success Management
2 weeks ago
, , Philippines Refinitiv Full time# **Our Privacy Statement & Cookie Policy****Manager, Customer Success Management - AEM****About the Role:*** Responsibility for providing leadership and team management for the CSM team supporting low-mid market customers across the AEM region* Manage the delivery of the customer service experience, drive customer retention, identify growth potential and...
