Customer Success Manager

Overview A great workplace combines exceptional people with challenging problems. At ClickUp, we saw a world burdened by fragmented tools—with tasks, chats, calendars, documents, and other critical work all lost in silos. We knew there had to be a better way. So, we built a single platform that unifies tasks, docs, chat, calendar, and enterprise search—supercharged with context-driven AI. While others scramble to bundle fragmented tools or bolt on AI, we've made it our foundation from the start. Today, over three million teams rely on ClickUp to power all of their work in one place. We’re laser-focused on pushing the boundaries of productivity, because when you spend less time toggling between fifteen apps and more time making progress, you change not just your workday, but the way the world works. Who We’re Looking For ClickUp was born from a culture of grit, learning, and breaking the status quo. We hire based on three things: Growth You strive to outdo yesterday’s version of yourself, embracing challenges, moving fast, and learning even faster. Passion You bring energy and bold ideas, inspiring those around you and fueling our shared mission with genuine enthusiasm. Hard Work You roll up your sleeves, take ownership of tough problems, and turn ideas into reality. The ClickUp platform isn’t just our product—it’s the backbone of how we work as a company. You don’t need to be an engineer or product manager to dive deep into leveraging AI or the product in innovative ways. We empower every team to contribute their expertise, shaping the tools we deliver to customers and use ourselves. Here, you’ll have the chance to learn, innovate, and lead at the forefront of AI, surrounded by a team of driven, brilliant individuals determined to transform how the world works. At ClickUp, we assess every candidate based on the potential impact they can have. We hire the best people for the job and support each person’s journey to build their boldest career. ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Be part of something great Love your work. Join your dream team. Customer Success Manager ClickUp is revolutionizing the way the world works. As the only all-in-one productivity platform built from day one for true convergence, ClickUp unifies tasks, docs, chat, calendar, enterprise search, and more—supercharged by context-driven AI. While others scramble to bundle fragmented tools or bolt on AI, we anticipated this future and made it our foundation from the start. Headquartered in San Diego with a rapidly expanding global footprint, we empower over three million teams to break free from silos and reclaim their time—saving at least one day every week. Join ClickUp, one of the fastest-growing SaaS companies on the planet, and help millions of users transform the way they work. We’re not just building software. We’re shaping the future of work. Come join us in building the future—together. ClickUp is seeking a versatile and dynamic Customer Success Manager to join our team. This pivotal role is responsible for driving customer satisfaction and loyalty by fostering strategic relationships and delivering exceptional service to both small to mid-market clients and dedicated accounts. The ideal candidate will excel in a start-up setting, embody ClickUp’s core values, and have a proven track record in customer success within a SaaS environment. Key Responsibilities: Strategic Customer Engagement: Develop and manage engagement plans for a diverse client portfolio using both scaled and personalized approaches. Conduct in-depth discovery sessions to understand customer needs and recommend actionable strategies for success. Build trusted relationships with key stakeholders, identifying and nurturing client champions to drive adoption and advocacy. Technical Adoption and Expertise: Gather, analyze, and translate functional and technical requirements into tailored ClickUp solutions. Serve as a product expert, advising customers on leveraging ClickUp’s features to streamline workflows and solve complex business challenges. Data-Driven Insights: Analyze customer product usage data and translate it into actionable recommendations. Conduct ROI analysis to showcase the tangible benefits of ClickUp solutions. Driving Engagement & Adoption: Proactively engage with customers to evaluate progress, address roadblocks, and uncover new opportunities for success. Collaborate with customers to establish clear business goals, success metrics, and timelines. Prioritize the customer experience, lead by example, be a doer, and monitor adherence to policies and procedures. Contribute to the development and optimization of regional and global operational processes. Qualifications: Minimum 2 years of experience in a customer-facing SaaS role, preferably in Customer Success or Account Management. Strong communication and interpersonal skills, with the ability to build rapport and trust with customers of various levels and segments. Resilient and adaptable, especially in a fast-paced startup environment. Understanding of industry-specific workflows, particularly in services, software development, marketing, and PMO. Experience in working with various teams to achieve customer outcomes (Marketing, Finance, Product, Sales, Support). Experience with Customer Success SaaS technology such as CRM, Salesforce, Tableau, Outreach, Apollo, Front, and others. Ability to operate within regional time zones. Positive attitude, self-driven, proactive, empathetic, and high energy. Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply At ClickUp, we assess every candidate based on the potential impact they can have. We hire the best people for the job and support each person’s journey to build their boldest career. ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. ClickUp collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant, see our privacy policy for further details. Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions. ClickUp Talent Acquisition will only initiate contact via an @clickup.com email or through our official careers portal on clickup.com . We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to Apply for this Job * Required ClickUp perks and benefits Generous PTO Retirement Health plans Parental leave Recognition And more... Please note providers will be location-specific. Additional details on benefits are available upon request throughout the recruitment process. Our Core Values Our core values drive how we collaborate, serve our customers, and build ClickUp. 01 Deliver the best customer experience (#BestCX) 04 Drive urgency (#Urgency) 07 Be fun to work with (#Fun) 10 Challenge the status quo, push the boundaries #J-18808-Ljbffr