Customer Success Manager

2 days ago

Philippines Hire with Reef Full time $60,000 - $80,000 per year

Job Title: Customer Success Manager (CSM)
Location: Remote
Role Type: Full-Time

Who Are We?
At Reef, we connect elite revenue talent with high-growth B2B companies building world-class customer success and revenue teams.

We work exclusively with the top 3% of candidates and match you with established companies across Australia, New Zealand, the US, and UK who invest seriously in their customer retention and growth infrastructure.

We support your integration into these companies by providing you with additional training, admin/HR support, and adding you to our community of high-performing customer success and revenue professionals.

About the Role
We're seeking an experienced CSM to drive client retention and expansion for a scaling B2B company. You'll work directly with the client team, owning complete customer lifecycle management from onboarding through renewal and expansion.

You'll manage a portfolio of key accounts, ensuring they achieve their desired outcomes while identifying growth opportunities. The company provides comprehensive customer data, proven success frameworks, and clear retention targets.

What success looks like: 95%+ client retention rate with consistent account expansion revenue. You'll work with established business owners who value strategic partnerships and long-term growth. You'll be part of an integrated revenue team with direct access to senior leadership and clear progression opportunities within the organisation.

This role suits people who've consistently driven client success and revenue growth in complex B2B environments and want to join a company serious about scaling through customer excellence.

Requirements
  • Excellent spoken and written English
  • 3+ years experience in customer success or account management roles
  • Proven track record of managing client relationships and driving renewals
  • Comfortable presenting to business owners and senior stakeholders
  • Strong problem-solving and consultative communication skills
  • Fast and reliable internet connection; your own laptop or desktop suitable for the role; a quiet working environment; a good quality microphone or headset.
Benefits
  • Competitive salary with uncapped commission structure for high achievers
  • Direct employment with established, rapidly growing company agency
  • Growth potential as the company scales to higher revenue targets
  • Access to other job opportunities through Reef.

  • Customer Success Manager

    3 weeks ago

    , , Philippines InsideOut Full time

    Join to apply for the Customer Success Manager role at InsideOut Join to apply for the Customer Success Manager role at InsideOut Direct message the job poster from InsideOut Sourcing Specialist @ InsideOut | Recruitment, Sourcing ** IMPORTANT ** WATCH THIS QUICK LOOM VIDEO ON HOW TO GET HIRED: C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE...

  • MANAGER OF CUSTOMER SUCCESS

    3 weeks ago

    , , Philippines FIRST WORLD TRADER PROPRIETARY LIMITED TRADING AS EASYEQUITIES (PURPLE GROUP LTD.) Full time

    Overview Zoom is experiencing explosive growth in revenue, people, innovation, and customer base. Led by Eric S. Yuan, Glassdoor's #1 ranked CEO, our unique culture makes Zoom an exceptional place to work. We are expanding teams across the organization. If you are driven by the desire to deliver happiness, join us at Zoom! We are seeking an outstanding...

  • Customer Success Manager

    1 week ago

    , , Philippines Icon Full time

    Icon is looking for a dependable customer success manager to keep projects moving, align teams, and make sure client feedback turns into on‑time, high‑quality deliverables. You’ll coordinate across creators, editors, and the script team, run clear communication, and keep stakeholders informed. What You’ll Do Serve as the primary point of contact for...

  • Customer Success Manager

    1 week ago

    , , Philippines Yngen Datacom Corp. Full time

    2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Welcome to Yngen Datacom Corp. where outsourcing meets excellence and innovation. As pioneers in the BPO sector, we redefine efficiency and elevate client satisfaction through our comprehensive suite of services. Our dedicated team of industry experts...

  • Customer Success Manager

    2 days ago

    Philippines ClickUp Full time ₱1,200,000 - ₱2,400,000 per year

    At ClickUp, we're not just building software. We're architecting the future of work In a world overwhelmed by work sprawl, we saw a better way. That's why we created the first truly converged AI workspace, unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI, empowering millions of teams to break free from...

  • Customer Success Manager

    3 weeks ago

    , , Philippines ClickUp USA Full time

    Overview A great workplace combines exceptional people with challenging problems. At ClickUp, we saw a world burdened by fragmented tools—with tasks, chats, calendars, documents, and other critical work all lost in silos. We knew there had to be a better way. So, we built a single platform that unifies tasks, docs, chat, calendar, and enterprise...

  • Customer Success Manager

    3 weeks ago

    , , Philippines Apex Capital Group Full time

    APEX Capital Group is a privately-held, real estate investment firm headquartered in New Jersey.We focus on the acquisition, rehabilitation, and disposition of distressed real estate, which primarily includes residential and multi-family properties.We are a full-service, real estate investment firm working to provide busy professionals, landlords, flippers,...

  • Customer Success Manager

    7 days ago

    , , Philippines Refinitiv Full time

    # **Our Privacy Statement & Cookie Policy****Customer Success Manager - AEM****About the role:**Job Summary:* The Customer Success Manager will be responsible for all post-sales support activities related to software products sold by TR Legal (Philippines). This role involves working closely with customers, partners and internal stakeholders to ensure...

  • Manager, Customer Success Management

    1 week ago

    , , Philippines Refinitiv Full time

    # **Our Privacy Statement & Cookie Policy****Manager, Customer Success Management - AEM****About the Role:*** Responsibility for providing leadership and team management for the CSM team supporting low-mid market customers across the AEM region* Manage the delivery of the customer service experience, drive customer retention, identify growth potential and...

  • Customer Success Manager

    2 weeks ago

    , , Philippines Booth Full time

    Customer Success Manager (Infrastructure) As a Customer Success Manager, you will focus on delivering great customer experience throughout the lifecycle of your engagement with them. You will be a passionate and trusted partner, guiding customers along their adoption journey by understanding their business, strategy, and key initiatives, all with an...