Customer Success Manager
4 weeks ago
Icon is looking for a dependable customer success manager to keep projects moving, align teams, and make sure client feedback turns into on‑time, high‑quality deliverables. You’ll coordinate across creators, editors, and the script team, run clear communication, and keep stakeholders informed. What You’ll Do Serve as the primary point of contact for clients—understand their goals, gather feedback, and translate needs into clear action plans. Partner with internal teams (e.g., product, operations, and creative) to ensure client requests are scoped, prioritized, and executed effectively. Lead regular client check‑ins and business reviews; surface insights, track progress toward success metrics, and identify opportunities for growth. Maintain up‑to‑date client dashboards with key activities, deliverables, and risk indicators; communicate proactive updates and next steps. Monitor account health, timelines, and engagement to ensure smooth delivery and on‑time results. Document client learnings, success stories, and best practices to improve consistency and scale across the customer base. What You’ll Bring 2+ years in customer success, account management, or client‑facing project management (agency or SaaS experience a plus). Excellent communication and relationship‑building skills—able to translate client needs into actionable tasks and deliver with clarity. Strong organizational and prioritization abilities; comfortable managing multiple accounts and projects simultaneously. Systems minded, proactive problem‑solver, and a strong sense of ownership over client outcomes. If you’re looking for career growth, Icon is the place to be. We do not believe in gatekeeping people from more opportunities. We will give you more responsibility as long as you can handle it. We can promote people each month if they show that they deserve it. #J-18808-Ljbffr
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Customer Success Manager
4 weeks ago
, , Philippines Yngen Datacom Corp. Full time2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Welcome to Yngen Datacom Corp. where outsourcing meets excellence and innovation. As pioneers in the BPO sector, we redefine efficiency and elevate client satisfaction through our comprehensive suite of services. Our dedicated team of industry experts...
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Customer Success Manager
2 weeks ago
, , Philippines reesmarx Full timeResponsibilities Build strong relationships with all your customers, from team members to executives. Regularly engage with them to understand their business objectives, goals, decision‑making processes, and budgeting cycles. Stay connected as organizational changes occur. Collaborate closely with the Customer Organization, including the APAC team, peer...
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Customer Success Manager
3 weeks ago
, , Philippines Refinitiv Full time# **Our Privacy Statement & Cookie Policy****Customer Success Manager - AEM****About the role:**Job Summary:* The Customer Success Manager will be responsible for all post-sales support activities related to software products sold by TR Legal (Philippines). This role involves working closely with customers, partners and internal stakeholders to ensure...
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Manager, Customer Success Management
4 weeks ago
, , Philippines Refinitiv Full time# **Our Privacy Statement & Cookie Policy****Manager, Customer Success Management - AEM****About the Role:*** Responsibility for providing leadership and team management for the CSM team supporting low-mid market customers across the AEM region* Manage the delivery of the customer service experience, drive customer retention, identify growth potential and...
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Customer Success Manager
3 weeks ago
, Central Luzon, Philippines Aspen Technology Full timeThe driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...
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Customer Success Manager II
4 weeks ago
, , Philippines Meltwater Group Full timeBegin your career as a Customer Success Manager at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We're searching for driven individuals to join our team and play a pivotal role in delivering exceptional experiences. As a Customer Success Manager, your focus will be on driving impactful...
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Renewals Customer Success Manager
3 weeks ago
, , Philippines RingCentral Full timeSay hello to opportunities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact...
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Associate Customer Success Manager
4 weeks ago
, , Philippines Karbon Full timeAbout Karbon Karbon is the global leader in practice management software for growth-minded accounting firms. We provide an award-winning, highly collaborative cloud platform that streamlines work and communication, enabling the average accounting firm using Karbon to save 18.5 hours per week, per employee. We serve customers in 34 countries and have a...
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Customer Success Manager
3 weeks ago
, , Philippines Sleek Full timeBase Pay Range SGD50,000.00/yr - SGD65,000.00/yr Company Overview Through proprietary software and AI, Sleek makes the back‑office easy for micro SMEs. We give entrepreneurs time to focus on growth and customer relationships, operating across Corporate Secretary, Accounting & Bookkeeping, and FinTech payments. With 15,000 customers across Singapore, Hong...
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Manager, Customer Success Management
4 weeks ago
, Metro Manila, Philippines SupportFinity™ Full timeOverview Manager, Customer Success Management - AEM About the Role: Responsibility for providing leadership and team management for the CSM team supporting low-mid market customers across the AEM region Manage the delivery of the customer service experience, drive customer retention, identify growth potential and enhance Thomson Reuters brand values...
