Operation Project Manager/Call Center Manager

3 weeks ago

Cebu City, Philippines CallTek Full time

Staff4Me is currently seeking an experienced and highly organized Operation Project Manager/Call Center Manager to join our team. As an Operation Project Manager/Call Center Manager, you will be responsible for overseeing the operations and performance of our call center, ensuring efficient and effective customer service delivery. This is a pivotal role that requires strong leadership skills, project management expertise, and the ability to drive continuous improvement in our call center operations.

Responsibilities
  • Salesforce Report
  • High level case managementon all prodicts and depratment
  • Be able to call the attention of those that are not performing well
  • Attend meeting and create report on the progress of the team as a whole
Requirements
  • 3-5years of experience in call center management or related role
  • Proven experience in project management and driving process improvements
  • Excellent leadership and people management skills
  • Strong analytical and problem-solving abilities
  • Ability to effectively communicate with clients, stakeholders, and team members
  • Experience in analyzing call center metrics and implementing performance improvement strategies
  • Proficiency in using call center software and systems
  • Knowledge of relevant industry regulations and best practices
  • Ability to multitask and prioritize tasks in a fast-paced environment
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