Operation Project Manager/Call Center Manager
2 days ago
Staff4Me is currently seeking an experienced and highly organized Operation Project Manager/Call Center Manager to join our team. As an Operation Project Manager/Call Center Manager, you will be responsible for overseeing the operations and performance of our call center, ensuring efficient and effective customer service delivery. This is a pivotal role that requires strong leadership skills, project management expertise, and the ability to drive continuous improvement in our call center operations.
Responsibilities- Generate and analyze Salesforce reports to monitor call center performance.
- Manage cases across all products and departments at a high level.
- Identify and address underperformance among team members.
- Attend meetings and create reports on team progress and performance.
- 3-5 years of experience in call center management or a related role.
- Proven experience in project management and process improvement.
- Excellent leadership and people management skills.
- Strong analytical and problem-solving abilities.
- Effective communication skills with clients, stakeholders, and team members.
- Experience analyzing call center metrics and implementing performance strategies.
- Proficiency with call center software and systems.
- Knowledge of industry regulations and best practices.
- Ability to multitask and prioritize in a fast-paced environment.
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Cebu City, Central Visayas, Philippines Staff4Me Full timeStaff4Me is currently seeking an experienced and highly organized Operation Project Manager/Call Center Manager to join our team. As an Operation Project Manager/Call Center Manager, you will be responsible for overseeing the operations and performance of our call center, ensuring efficient and effective customer service delivery. This is a pivotal role that...
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Operation Project Manager/Call Center Manager
2 weeks ago
Cebu City, Central Visayas, Philippines Staff4Me Full time $40,000 - $60,000 per yearStaff4Me is currently seeking an experienced and highly organized Operation Project Manager/Call Center Manager to join our team. As an Operation Project Manager/Call Center Manager, you will be responsible for overseeing the operations and performance of our call center, ensuring efficient and effective customer service delivery. This is a pivotal role that...
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Operation Project Manager/Call Center Manager
2 weeks ago
Cebu City, Central Visayas, Philippines Staff4Me Full time $40,000 - $60,000 per yearStaff4Me is currently seeking an experienced and highly organized Operation Project Manager/Call Center Manager to join our team. As an Operation Project Manager/Call Center Manager, you will be responsible for overseeing the operations and performance of our call center, ensuring efficient and effective customer service delivery. This is a pivotal role that...
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Cebu City, Philippines CallTek Full timeStaff4Me is currently seeking an experienced and highly organized Operation Project Manager/Call Center Manager to join our team. As an Operation Project Manager/Call Center Manager, you will be responsible for overseeing the operations and performance of our call center, ensuring efficient and effective customer service delivery. This is a pivotal role that...
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Call Center Manager
2 weeks ago
Cebu City, Central Visayas, Philippines Staff4Me Full time $40,000 - $60,000 per yearStaff4Me is currently seeking an experienced and highly organized Call Center Manager to join our team. As the Call Center Manager, you will be responsible for overseeing the day-to-day operations of our call center, ensuring high-quality customer service delivery. You will lead a team of call center representatives, monitor and analyze call center metrics,...
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Call Center Manager
2 weeks ago
Cebu City, Central Visayas, Philippines Staff4Me Full time $40,000 - $60,000 per yearStaff4Me is currently seeking an experienced and highly organized Call Center Manager to join our team. As the Call Center Manager, you will be responsible for overseeing the day-to-day operations of our call center, ensuring high-quality customer service delivery. You will lead a team of call center representatives, monitor and analyze call center metrics,...
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Call Center Manager
2 days ago
Cebu City, Philippines Staff4Me Full timeStaff4Me is currently seeking an experienced and highly organized Call Center Manager to join our team. As the Call Center Manager, you will be responsible for overseeing the day-to-day operations of our call center, ensuring high-quality customer service delivery. You will lead a team of call center representatives, monitor and analyze call center metrics,...
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Call Center Operations Manager
2 weeks ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per yearPosition: Operations Manager - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Support Type: Voice Support Work Arrangement: Fully Onsite in Cebu City Shift Schedule & Rest Days: 24/7 coverage Educational Requirement: Bachelor's Degree Work Experience:At least 4 years of experience as an Operations Manager or Senior Group Leader in any...
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Call Center Operations Director
2 weeks ago
Cebu City, Central Visayas, Philippines beBeeLeadership Full time ₱500,000 - ₱1,000,000Operations Manager Call Center">Job Summary:Our organization seeks an experienced Operations Manager to oversee call center operations and ensure efficient customer service delivery.This pivotal role requires strong leadership skills, project management expertise, and the ability to drive continuous improvement in call center operations.As an Operations...
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Call Center Operations Manager
6 days ago
Cebu City, Central Visayas, Philippines beBeeLeadership Full time ₱1,200,000 - ₱2,500,000Job Title: Call Center Team LeadWe are seeking a highly skilled and experienced team leader to manage our call center operations. The ideal candidate will have a strong background in customer service, team management, and process improvement.The team lead will be responsible for supervising and managing a team of customer service representatives, monitoring...
