Call Center Manager

3 days ago

Cebu City, Central Visayas, Philippines Staff4Me Full time ₱900,000 - ₱1,200,000 per year

Staff4Me is currently seeking an experienced and highly organized Call Center Manager to join our team. As the Call Center Manager, you will be responsible for overseeing the day-to-day operations of our call center, ensuring high-quality customer service delivery. You will lead a team of call center representatives, monitor and analyze call center metrics, and implement strategies to optimize performance and customer satisfaction. This is a critical role that requires strong leadership, excellent communication skills, and a passion for delivering exceptional customer service.

Responsibilities:

  • Manage a team of call center representatives and supervisors.
  • Develop and implement call center policies and procedures.
  • Monitor and analyze call center metrics to ensure performance goals are met.
  • Provide regular feedback and coaching to team members to improve performance.
  • Identify areas for process improvement and implement necessary changes.
  • Collaborate with other departments to resolve escalated customer issues.
  • Create and maintain reports on call center performance.

Requirements:

  • 3-5 years of experience in call center management or related role.
  • Proven track record of successfully managing and leading a call center team.
  • Strong knowledge of call center operations and best practices.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and make data-driven decisions.
  • Experience with call center software and systems.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Strong problem-solving and decision-making abilities.
  • Customer-focused mindset with a commitment to providing exceptional service.

  • Call Center Agent/Sales Representative

    3 days ago

    Mandaue City, Central Visayas, Philippines Sandler Group Call Center Services Full time ₱216,000 - ₱276,000 per year

    CALL CENTER AGENT /SALES REPRESENTATIVEJob Type: On-site | Full-time | Night Shift ScheduleDo you have a passion for sales and a knack for closing deals?We're looking for dynamic, goal-driven, and customer-focused professionals to join our growing team in Mandaue CityWhat We're Looking For:-At least 1–2 years of proven experience in sales (preferably in...

  • Call Center Agents/Sales Representative

    3 days ago

    Mandaue City, Central Visayas, Philippines Sandler Group Call Center Services Full time ₱216,000 - ₱276,000 per year

    CALL CENTER AGENT /SALES REPRESENTATIVEJob Type: On-site | Full-time | Night Shift ScheduleWhat We're Looking For:-At least 1–2 years of proven experience in sales (preferably in telecom accounts)-Experience with Salesforce and Microsoft Office is a big PLUS-Strong communication, negotiation, and customer service skills-Excellent time management,...

  • Operation Project Manager/Call Center Manager

    3 weeks ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time

    Staff4Me is currently seeking an experienced and highly organized Operation Project Manager/Call Center Manager to join our team. As an Operation Project Manager/Call Center Manager, you will be responsible for overseeing the operations and performance of our call center, ensuring efficient and effective customer service delivery. This is a pivotal role that...

  • Operation Project Manager/Call Center Manager

    3 days ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time ₱600,000 - ₱1,200,000 per year

    Staff4Me is currently seeking an experienced and highly organized Operation Project Manager/Call Center Manager to join our team. As an Operation Project Manager/Call Center Manager, you will be responsible for overseeing the operations and performance of our call center, ensuring efficient and effective customer service delivery. This is a pivotal role that...

  • Call Center Representative

    1 day ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions Inc. Full time ₱18,000 - ₱26,000 per year

    Call Center RepresentativeLocation: Cebu CityWork Setup: Onsite | Shifting Schedules | Night ShiftStart a Stable and Rewarding Career in the Call Center IndustryWe are looking for driven and customer-focused individuals to join our team as Call Center Representatives. In this role, you will manage customer inquiries, resolve concerns, and provide...

  • Call Center Supervisor

    3 weeks ago

    Cebu City, Central Visayas, Philippines Asurion Full time

    The Call Center Supervisor/Coach leads a team of associates by monitoring and managing their daily activities and performance. The Coach is also tasked with providing constructive feedback and if necessary any corrective action to ensure that the team meets client metric obligations on a daily basis. The Coach is also the team's point of contact for...

  • Call Center Agent

    2 weeks ago

    Cebu City, Central Visayas, Philippines StaffSmart Outsourcing Full time ₱150,000 - ₱250,000 per year

    About the role Join the dynamic team at StaffSmart Outsourcing as a Call Center Agent. In this full-time, customer-facing role, you will be the voice of the company, providing exceptional service to our clients. Based in the IT Park, Cebu City, you will play a crucial part in the success of our call center operations.What you'll be doingHandle inbound and...

  • Call Center Trainer

    1 day ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱150,000 - ₱250,000 per year

    TASQ is seeking a call center trainer for an immediate on-site position. The initial pre-screening interview will be conducted over the phone. **Position: Call Center Trainer (Cebu)** **Work Setup:** Onsite in Cebu City **Shift:** 1 PM - 10 PM, Monday to Friday (Fixed Schedule) **Requirements:** - A minimum of 2 years of experience as a Call Center...

  • Call Center Trainer

    1 day ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱150,000 - ₱250,000 per year

    TASQ is looking for a call center trainer to fill an on-site position immediately. The initial pre-screening interview will take place over the phone. **Position: Call Center Trainer (Cebu)** **Work Setup:** On-site in Cebu City **Shift:** 1 PM - 10 PM, Monday to Friday (Fixed Schedule) **Requirements:** - At least 2 years of experience as a Call Center...

  • Call Center Trainer

    1 day ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱240,000 - ₱600,000 per year

    TASQ is looking to hire a Call Center Trainer for an immediate on-site position. The initial screening interview will be conducted over the phone. **Position: Call Center Trainer (Cebu)** **Work Arrangement:** On-site in Cebu Business Park **Schedule:** 1 PM - 10 PM, Monday to Friday (fixed schedule) **Qualifications:** - At least 2 years of experience as a...