Call Center Manager

3 weeks ago

Cebu City, Philippines Staff4Me Full time

Staff4Me is currently seeking an experienced and highly organized Call Center Manager to join our team. As the Call Center Manager, you will be responsible for overseeing the day-to-day operations of our call center, ensuring high-quality customer service delivery. You will lead a team of call center representatives, monitor and analyze call center metrics, and implement strategies to optimize performance and customer satisfaction. This is a critical role that requires strong leadership, excellent communication skills, and a passion for delivering exceptional customer service.

Responsibilities
  1. Manage a team of call center representatives and supervisors.
  2. Develop and implement call center policies and procedures.
  3. Monitor and analyze call center metrics to ensure performance goals are met.
  4. Provide regular feedback and coaching to team members to improve performance.
  5. Identify areas for process improvement and implement necessary changes.
  6. Collaborate with other departments to resolve escalated customer issues.
  7. Create and maintain reports on call center performance.
Minimum Requirements
  1. 3-5 years of experience in call center management or related role.
  2. Proven track record of successfully managing and leading a call center team.
  3. Strong knowledge of call center operations and best practices.
  4. Excellent communication and interpersonal skills.
  5. Ability to analyze data and make data-driven decisions.
  6. Experience with call center software and systems.
  7. Ability to multitask and prioritize tasks in a fast-paced environment.
  8. Strong problem-solving and decision-making abilities.
  9. Customer-focused mindset with a commitment to providing exceptional service.
#J-18808-Ljbffr

  • Call Center Manager

    2 weeks ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time ₱900,000 - ₱1,200,000 per year

    Staff4Me is currently seeking an experienced and highly organized Call Center Manager to join our team. As the Call Center Manager, you will be responsible for overseeing the day-to-day operations of our call center, ensuring high-quality customer service delivery. You will lead a team of call center representatives, monitor and analyze call center metrics,...

  • Work From Home

    2 weeks ago

    Cebu City, Philippines One Call Away Full time

    *Call Center Position WFH, Cold Call Appointment Setting Job Description:* *Job Title:* Appointment Setter (Remote) *Key Responsibilities:* - Make outbound calls to potential customers to set appointments for sales or services - Utilize persuasive communication skills to engage prospects and schedule meetings - Meet or exceed monthly appointment setting...

  • Call Center Agent/Sales Representative

    2 weeks ago

    Mandaue City, Central Visayas, Philippines Sandler Group Call Center Services Full time ₱216,000 - ₱276,000 per year

    CALL CENTER AGENT /SALES REPRESENTATIVEJob Type: On-site | Full-time | Night Shift ScheduleDo you have a passion for sales and a knack for closing deals?We're looking for dynamic, goal-driven, and customer-focused professionals to join our growing team in Mandaue CityWhat We're Looking For:-At least 1–2 years of proven experience in sales (preferably in...

  • Call Center Agents/Sales Representative

    2 weeks ago

    Mandaue City, Central Visayas, Philippines Sandler Group Call Center Services Full time ₱216,000 - ₱276,000 per year

    CALL CENTER AGENT /SALES REPRESENTATIVEJob Type: On-site | Full-time | Night Shift ScheduleWhat We're Looking For:-At least 1–2 years of proven experience in sales (preferably in telecom accounts)-Experience with Salesforce and Microsoft Office is a big PLUS-Strong communication, negotiation, and customer service skills-Excellent time management,...

  • Call Center

    1 week ago

    Cebu City, Central Visayas, Philippines Viventis Search Asia Full time ₱900,000 - ₱1,200,000 per year

    Job Title: Call Center Supervisor - Back OfficeWork set-up: OnsiteSchedule: Shifting and Night shift (including weekends/holidays as required)About the RoleWe are seeking an experienced and driven Call Center Supervisor to oversee day-to-day operations. The Supervisor will be responsible for leading a team of agents, ensuring performance metrics are...

  • Operation Project Manager/Call Center Manager

    4 weeks ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time

    Staff4Me is currently seeking an experienced and highly organized Operation Project Manager/Call Center Manager to join our team. As an Operation Project Manager/Call Center Manager, you will be responsible for overseeing the operations and performance of our call center, ensuring efficient and effective customer service delivery. This is a pivotal role that...

  • Operation Project Manager/Call Center Manager

    3 weeks ago

    Cebu City, Philippines Staff4Me Full time

    Staff4Me is currently seeking an experienced and highly organized Operation Project Manager/Call Center Manager to join our team. As an Operation Project Manager/Call Center Manager, you will be responsible for overseeing the operations and performance of our call center, ensuring efficient and effective customer service delivery. This is a pivotal role that...

  • Call Center Representative

    2 weeks ago

    Cebu City, Philippines Dynamic Talent Solutions Full time

    Overview Call center representatives work directly with customers. As a call center representative, you provide information about products or services, and you assist customers with resolving any complaints they may have. In addition, you calculate charges, process payments and issue refunds. Job Details Dynamic Talent Solutions ₱17-31K (Monthly) On-site -...

  • Operation Project Manager/Call Center Manager

    3 weeks ago

    Cebu City, Philippines CallTek Full time

    Staff4Me is currently seeking an experienced and highly organized Operation Project Manager/Call Center Manager to join our team. As an Operation Project Manager/Call Center Manager, you will be responsible for overseeing the operations and performance of our call center, ensuring efficient and effective customer service delivery. This is a pivotal role that...

  • Operation Project Manager/Call Center Manager

    2 weeks ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time ₱600,000 - ₱1,200,000 per year

    Staff4Me is currently seeking an experienced and highly organized Operation Project Manager/Call Center Manager to join our team. As an Operation Project Manager/Call Center Manager, you will be responsible for overseeing the operations and performance of our call center, ensuring efficient and effective customer service delivery. This is a pivotal role that...