Ecommerce Customer Service Manager

15 hours ago

Taguig, Philippines Kareila Management Corporation (S&R Membership Shopping) Full time

Job Description Responsible for overseeing the daily operations of the ecommerce customer service team to ensure a high level of customer satisfaction and operational efficiency. Lead, mentor, and develop the ecommerce customer service team to deliver excellent customer support. Oversee customer inquiries, complaints, and escalations, ensuring timely and satisfactory resolution. Monitor service KPIs (response time, resolution time, customer satisfaction scores) and take corrective actions as needed. Collaborate with warehouse and logistics teams to ensure timely order fulfillment, delivery updates, and returns processing. Implement customer service strategies aligned with company goals and ecommerce best practices. Handle service-related reports and present performance metrics and insights to senior management. Manage and improve CRM systems and service platforms. Ensure service policies comply with company standards and local regulations. Job Qualifications Bachelor’s degree in Business Administration, Marketing, Communications, or a related field. Minimum of 3–5 years of experience in customer service, preferably in ecommerce or retail. At least 2 years in a leadership or supervisory role. Strong knowledge of ecommerce platforms. Excellent communication, interpersonal, and conflict resolution skills. Strong analytical and reporting abilities. Proficient in MS Office tools and customer service software. #J-18808-Ljbffr

  • Customer Service for Ecommerce Account

    5 days ago

    Taguig, National Capital Region, Philippines TalentSync Training and Development Full time ₱250,000 - ₱500,000 per year

    Looking for an exciting customer service role in a dynamic ecommerce environment? Join our team as a Customer Service Representative - Non Voice. In this full-time position based in Taguig City Metro Manila, you will be the face of our company, providing exceptional service to our valued customers. Utilising your excellent communication and problem-solving...

  • Ecommerce Customer Success Associate

    3 weeks ago

    Taguig, Philippines Focus Global Inc Full time

    Get AI-powered advice on this job and more exclusive features. As an Ecommerce Customer Success Associate, you will play a pivotal role in fostering strong and lasting relationships between our customers and Focus Global. Your primary focus will be delivering exceptional customer service to ensure our clients have a positive and rewarding experience....

  • Ecommerce Account

    5 days ago

    Taguig, National Capital Region, Philippines Talent Outsourcing Channel Solutions Full time ₱800,000 - ₱1,200,000 per year

    About the role Talent Outsourcing Channel Solutions is seeking an experienced Ecommerce Account - Non Voice to join our team in Taguig City, Metro Manila. This is a full-time position where you will be responsible for providing exceptional customer service to our ecommerce clients.What you'll be doingHandling customer inquiries, issues and requests via...

  • Category Managers

    4 days ago

    Taguig, Philippines Michael Page Full time

    Be part of a leading eCommerce powerhouse Strong learning and growth culture About Our Client A leading eCommerce platform in SEA, it connects millions of consumers and sellers through a technology-driven marketplace. The company empowers businesses to grow online while offering shoppers a wide selection of products, competitive prices, and a seamless...

  • Ecommerce Account

    15 hours ago

    Taguig, Philippines Talent Outsourcing Channel Solutions Full time

    About the role Talent Outsourcing Channel Solutions is seeking an experienced Ecommerce Account - Non Voice to join our team in Taguig City, Metro Manila. This is a full‑time position where you will be responsible for providing exceptional customer service to our ecommerce clients. What you’re doing Handling customer inquiries, issues and requests via...

  • Ecommerce Associate

    2 weeks ago

    Taguig, National Capital Region, Philippines Valor Global Full time ₱900,000 - ₱1,200,000 per year

    Position SummaryWe are seeking a detail-oriented and execution-focused Offshore Site Operations Associate to support our ecommerce and merchandising teams. This role will be responsible for ensuring a seamless and efficient digital experience for Tea Collection customers through accurate product setup, merchandising execution, and promotion management. The...

  • Ecommerce Assistant

    4 weeks ago

    Taguig, Philippines Acquire Intelligence Full time

    We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! eCommerce Assistant Join an established and growing online retail business and build your eCommerce career! We’re...

  • Ecommerce Assistant

    1 week ago

    Taguig, National Capital Region, Philippines Acquire Intelligence Full time ₱40,000 - ₱60,000 per year

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldeCommerce AssistantJoin an established and growing online retail business and build your eCommerce careerWe're looking...

  • Ecommerce Sales and Operations Associate

    1 week ago

    Taguig, Philippines Focus Global Inc Full time

    Overview The Sales Operations Associate will manage the daily eCommerce sales operations for the operations of the Singapore office. Responsibilities Competitor analysis – Product pricing and market research to benchmark against competitors’ products Updating inventory and promotions pricing for online channels Supporting coordination with eCommerce...

  • Talent Development Specialist

    3 weeks ago

    Taguig, Philippines TalentPop App Full time

    Talent Development Specialist - eCommerce Ignite Growth: Talent Development Specialist - eCommerce Ready to shape the future of eCommerce talent? Join a rapidly expanding leader in the eCommerce ecosystem and be part of a team that's truly making an impact! Your Mission: Empowering Our eCommerce Stars We're on the hunt for a dynamic Talent Development...