Leadership and Development Coach

Join to apply for the Leadership and Development Coach role at TSA Group - Australia At TSA Group, we design and deliver contact centre solutions for some of the world’s leading brands. We create experiences that people love by revolutionising the way they connect with brands. Our work spans multiple industries, including telco, logistics, insurance, automotive, travel, and government. With over 5,000 dedicated professionals across Australia, New Zealand, and the Philippines, we ensure that every interaction is meaningful and impactful. We have a team of talented technology experts and customer experience consultants that work hand in hand to create this seamless and genuinely enjoyable customer journey. Our technology experts build the tech that enables our clients to deliver great experiences for their customers, and our consultants work to provide a tailored and considered approach to customer service and sales. About TSA Group TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country’s largest brands, across eight call centres in Australia and internationally. We’re a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands. We’re a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands. Job Responsibilities What will your normal day look like: The Leadership and Development Coach - Leadership role will assist in the design, build, execution and embedding of leadership capability initiatives for senior, frontline and emerging leaders across Telstra Line of Businessess. Ensure alignment of the Philippines leadership development programs with TSA group's overall people development program; assess program effectiveness; identify people development needs; drive behavioural change across all roles within TSA. Inspire other leaders by modelling effective coaching methodology and encouraging similar leadership practices. Qualifications What you’ll do: What you’ll need: 1 - 3 years of experience as Leadership & Development Coach, or similar role, preferably in the BPO industry. 1 - 3 years of experience in coaching and developing leaders. Essential Adult Learning Facilitation skills Experience in the full training cycle (ADDIE model) Demonstrated ability to provide development coaching and feedback Leadership skills with collaborative experience Experience in facilitating employee development plans Proficient in MS Office suite Ability to plan, execute and deliver results Great communication and interpersonal skills Strong problem-solving, analytical and decision-making abilities Ability to work autonomously without direct supervision Team player with initiative to support peers High standard of professionalism and integrity Attention to detail; confidence, resilience and calm under pressure Leadership presence; regular quality interactions with teammates and stakeholders Courage; accountability and ownership Openness and willingness to learning and continuous development Desirable Adult Learning Facilitation Certification Coaching Certification / Accreditation EEO and Safety TSA Group is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. We provide equal opportunities regardless of gender identity, ethnicity, disability, sexual orientation, or life stage. Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process and legitimate communication will come from official TSA Group email addresses. If you receive a suspicious offer, report it to #J-18808-Ljbffr