Senior Trainer, Learning and Leadership Development

Overview Senior Trainer, Learning and Leadership Development – TTEC Pasay, National Capital Region, Philippines Your potential has a place here with TTEC’s award-winning employment experience. As a Senior Trainer, Learning and Leadership Development working onsite in Five Ecom, Pasay, you’ll be part of bringing humanity to business. Our Great Place to Work certification in The Philippines reflects our culture and values. What You’ll Do The Global Leadership Senior Trainer facilitates and implements global leadership development programs, including the TTEC Leadership Institute (TLI), BUILD, and other strategic initiatives. This role delivers high-impact learning experiences across regions, supports program rollout, and evolves facilitation practices to meet diverse leadership audiences. You will report to the Manager, Global Leadership Development and collaborate with cross-functional teams to ensure alignment with business goals and learner needs. Facilitation & Delivery Deliver leadership and behavioral development programs across global regions using varied facilitation styles tailored to participant levels and learning needs. Create inclusive, safe spaces for meaningful dialogue, reflection, and peer learning in both virtual and in-person formats. Adapt facilitation approach to suit different leadership levels and cultural contexts. Program Implementation & Support Partner with leadership development teams to coordinate and support the rollout of global initiatives. Ensure smooth delivery and learner engagement across geographies and formats. Feedback & Continuous Improvement Actively contribute ideas to improve course content, delivery methods, and learning strategies. Stay current with emerging trends in leadership development and adult learning. Innovation & Strategy Experiment with new facilitation techniques and technologies to enhance learner experience. Promote continuous improvement and innovation in leadership development practices. Collaborate with stakeholders to evolve the global learning strategy. What You Bring To The Role Minimum of 2 years’ experience delivering adult learning programs, with a focus on leadership and behavioral development. Proven ability to facilitate both virtual and in-person sessions across diverse audiences and geographies. Skilled in adapting facilitation styles to suit different leadership levels, learning contexts, and cultural nuances. Strong understanding of adult learning principles, leadership development practices, and behavioral science frameworks. Customer- and employee-focused mindset, with a solid understanding of call center operations and frontline leadership challenges. Proficiency in using learning platforms and virtual facilitation tools (e.g., LMS, MS Teams). Working knowledge of database applications such as MS Office, Oracle, UKG Pro, MS Teams. Curious, open to feedback, and committed to continuous learning and innovation in leadership development. What You Can Expect Supportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Paid time off (PTO) and wellness and healthcare benefits A competitive compensation package and performance bonus opportunities, with benefits you’d expect and possibly additional perks (such as tuition reimbursement) Visit for more information. About TTEC Our business is about making customers happy. Since 1982, we have helped companies build engaging, profitable customer experiences powered by our combination of humanity and technology. We work with leading brands to talk, text, and video chat with millions of customers every day. TTEC is proud to be an equal opportunity employer and is committed to building a diverse and inclusive workforce that respects and empowers cultures and perspectives within our global teams. We reflect the communities we serve by delivering amazing service, technology, and humanity, ensuring all employees feel valued, belonging, and comfortable being their authentic selves at work. Primary Location PH-National Capital-Pasay City, Metro Manila Other Locations Philippines Primary postings and related details relevant to this role have been retained while removing extraneous job board content. #J-18808-Ljbffr