Senior Trainer, Learning and Leadership Development

Your potential has a place here with TTEC's award-winning employment experience. As a Senior Trainer, Learning and Leadership working onsite in Five Ecom, Pasay, you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in The Philippines says it all

What You'll Do
Looking for an opportunity to leverage my expertise in global facilitation and leadership development? The Senior Trainer, Global Leadership Development position holds primary responsibility for global facilitation and effective implementation of TTEC Leadership Institute (TLI) and BUILD curricula and initiatives. In addition to corporate initiatives, you will partner with their manager to coordinate, facilitate & support Operational Leadership Development initiatives.

You'll report to the Manager, Leadership Development. You'll contribute to learners' success through facilitating training programs. As this position is the primary facilitator of leadership development curricula, you are responsible for gathering and providing feedback to support the development and refinement of GLD and site-based leadership development programs. The Senior Trainer must actively contribute ideas in the planning, execution and continuous improvement of activities/ courses/ policies/ processes.

What You Bring To The Role

• 2 years minimum experience in training adult learning programs
• 1+ year of experience leading teams to reach targets
• Excellence in achieving goals within a remote environment
• Nurture an inclusive learning environment with your coaching and facilitation skills to lead classes
• Customer and employee-focused mindset with call center understanding
• Working knowledge of database applications such as MS Office, Oracle, Kronos, or Tandberg

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

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About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Primary Location
PH-National Capital-Pasay City, Metro Manila

Other Locations
Philippines