Assistant Vice President-Business Leader-Leadership and Management

2 hours ago

Pasay, National Capital Region, Philippines EXL Talent Acquisition Team Full time ₱1,500,000 - ₱2,500,000 per year

Key Responsibilities

Strategic & Operational Leadership

  • Lead end-to-end delivery across the transport & logistics operations (new business, policy admin, claims, etc.) with a continuous focus on efficiency, quality, and scalability.
  • Define and execute operational strategies aligned with client expectations and future-state process innovation goals.
  • Partner with global leadership to deploy automation, AI tools, and digital accelerators across high-impact workflows.

Client Management

  • Own senior-level client relationships and steer digital transformation roadmaps with measurable outcomes.
  • Conduct Business Reviews (Weekly, Monthly & Quarterly) and innovation showcase to reinforce value delivered through digitization and automation.

People & Leadership Development

  • Build and lead a high-performing leadership bench that embraces digital-first thinking.
  • Provide strategic coaching to operations managers and train teams on using AI-enhanced tools effectively.

Digital Transformation & Innovation

  • Champion the implementation of digital solutions (RPA, AI chatbots, cognitive document processing, etc.) to modernize service delivery and reduce turnaround times.
  • Drive AI enablement in teams, fostering a culture of data fluency, predictive analytics usage, and continuous innovation.
  • Partner with internal tech teams and external vendors to identify, pilot, and scale next-gen technologies that support business KPIs.

Compliance & Quality Oversight

  • Ensure compliance with global and local regulatory bodies.

Financial & Commercial Management

  • Manage the P&L for the account, balancing efficiency from automation with workforce investments.

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