Senior GTM Operations Analyst

Senior GTM Operations Analyst Location: GSC Corporate Tower Taguig Work setup & shift: WFH | Night Shift Why join MicroSourcing? Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time‑off with cash conversion, group life insurance, and performance bonuses A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities. Work‑Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements. Career Growth: Take advantage of opportunities for continuous learning and career advancement. Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture. Job Summary: The Senior GTM Operations Analyst improves efficiency, accuracy, and effectiveness in go‑to‑market (GTM) operations. The candidate is data‑driven and able to collaborate effectively with Account Executives, the Director of Revenue Operations, and U.S.-based GTM teams. This role will balance operations excellence (processes, systems, reporting) and GTM enablement (training, onboarding, content), ensuring our GTM organization has the right infrastructure and resources to succeed. Most notably, this role is responsible for partnering with cross‑functional stakeholders to ensure the integrity and reliability of Salesforce data by overseeing our complex quoting process on a day‑to‑day basis. GTM Operations (Processes, Systems, Data Infrastructure) Serve as the GTM operations expert, deeply understanding and overseeing all processes and systems that power GTM, including but not limited to Salesforce, Docusign, Download Gateway, Microsoft Teams. Oversee and update in real‑time Account, Contact, Opportunity, and Quote records in Salesforce, working closely with Account Executives, Pricing and the Director of Revenue Operations. Manage CRM data quality by cleaning duplicates, standardizing fields, and ensuring accurate pipeline updates. Manage CLM data quality by overseeing the correct storage of client contracts and assisting cross‑functional team members with contract‑related tasks / questions. Build and maintain dashboards and reports to support pipeline reviews and revenue forecasting. Partner with U.S. leadership to provide data‑driven insights and support decision‑making. GTM Enablement (GTM Tools, Training, and Content) Create materials for and host Salesforce enablement sessions to train new hires and upskill existing GTM team members. Develop and maintain a centralized content library of GTM resources, workflows and playbooks. Assess GTM knowledge gaps and suggest targeted training initiatives. Send out a weekly GTM newsletter, gathering topics from GTM stakeholders, to ensure the organization is aligned on updates, process changes, and key enablement resources. Stand‑up and manage GTM's onboarding process for new hires, ensuring new hires are properly trained, added to the correct distribution lists, provisioned with the correct tools, etc. Required Skills and Experience: Bachelor's degree in Business, Marketing, Economics, or related field. 3‑5 years of experience in GTM operations, revenue operations, or GTM enablement roles. Strong proficiency with Salesforce (or similar CRM) and GTM reporting tools. Exceptional communication and presentation skills, with the ability to engage effectively with U.S.-based stakeholders across GTM, Finance, and Operations. Ability to work U.S. hours. Strong analytical and problem‑solving skills with attention to detail. Ability to manage multiple priorities in a fast‑paced environment. Preferred: Experience with CPQ quoting in Salesforce. Experience designing and delivering training content. Experience working in global or distributed teams. About MicroSourcing With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines. Our commitment to 100% YOU MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive. At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self – we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100% #J-18808-Ljbffr