GTM Support Analyst L1

2 weeks ago

Taguig, Philippines iOPEX Tech Full time

We are hiring for passionate and talented GTM Support Analyst L1 for our awesome team Job Summary The GTM Support Analyst provides front-line technical and process support for the internal Sales, Marketing, and Revenue Operations teams, ensuring the smooth operation of critical Go-to-Market workflows within the ServiceNow platform and associated systems. Key Responsibilities Front-Line Support: Act as the single point of contact for GTM users reporting issues via the ServiceNow Service Portal, chat, or phone. Triage and Resolution: Log, categorize, prioritize, and resolve low-to-medium complexity incidents related to sales workflows (e.g., deal registration, territory assignment, sales reporting access). Process Guidance: Provide clear guidance to Sales and Marketing users on executing GTM processes correctly within the ServiceNow interface. Escalation: Accurately escalated complex technical issues to the L2 GTM Technical Specialist team. Knowledge Contribution: Create and maintain internal knowledge articles and FAQs to promote self-service and first-contact resolution. Required Qualifications & Skills Bachelor's Degree (preferably in IT, Business, or Commerce). 1-3 years of experience in an IT Helpdesk, Sales Operations, or Business Application Support role. First-line support for end-users (Sales/Marketing) with access issues, basic process errors and service request fulfilment. Basic familiarity with the ServiceNow platform (using Incident, Request, and Knowledge modules). A conceptual understanding of sales processes (Lead-to-Cash cycle) or CRM systems. Excellent verbal and written communication skills to effectively support non-technical business users. Proficiency in tracking and meeting key Service Level Agreements (SLAs). Other info Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers) Work set up: Onsite Schedule: Shifting What's in it for you? Competitive salary package Exciting employee engagement activities Stability (Continuously getting pioneer accounts) Learning sessions every week Fast career growth Accessible location HMO Leave credits/Leave conversions Night differential Uncapped annual appraisal 2 days off And most importantly, you’ll be part of a growing company with dynamic and engaging team. Interested? Here are ways to reach us: Send a message to (Steph) Join our awesome # team #J-18808-Ljbffr

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