Service Receptionist

4 days ago

Taguig, Philippines Lexus Manila Inc. Full time
JOB SUMMARY

Responsible for providing professional, efficient, and effective communication to meet the needs of the customers entering the Service Reception Area (SRA).

JOB DUTIES AND RESPONSIBILITIES

1. Be the Ambassador of Omotenashi and Driver of Best Customer experience – greet and offer seat, drinks, refreshments to all incoming customers and guests in the Service Reception Area
2. Promote Lexus In-Moment Survey and encourage customers to answer Happy or Not Survey after their Service experience.
3. Welcome and greet all appointment and walk-in customers, in a friendly and professional manner, upon arrival in the service reception area.
4. Create a positive first impression and create and engaging work environment
5. Assist every customer in handling Electronic Queuing System (EQS) and/or guide them to the appropriate Service Consultant depending on their needs.
6. Serve as a liaison between customers and service associate, relaying relevant information accurately and promptly.
7. Ensure that Service Advisors attends to the customers timely via their queue system
8. Notify MRS when a booked customer did not show up and Inform MRS if a customer in SRA requests a service rebooking.
9. Answer local calls on behalf of any service reception associates when they are busy attending to customers.
10. Records all customers who came for service daily as well as the time they arrived and ensure they are being attended to by the Service Consultant.
11. Strive to ensure a positive customer experience by addressing service reception customer inquiries promptly and professionally.
12. Identify the number of daily walk-ins for Service Reception
13. Direct customers to the correct department, notify the appropriate person that a customer is waiting, and introduce the customer to the Sales Consultant/Service Consultant
14. Performs duties that may be assigned from time to time by CRO/CRM.

JOB QUALIFICATIONS

Candidate must possess at least a Bachelor's/College Degree (Preferably HRM-related courses)
Experience of at least 2 years of reception experience in an automotive dealership or equivalent.
Position is for permanent/full time position
Proficient in MS Office applications
Kaizen
5S
Customer Focus
Communication and Interpersonal Skills
Will to succeed (Resilience & perseverance)
Promotes superior customer satisfaction to all service reception associates
Excellent communication, Telephone Etiquette and interpersonal skills
Willing to work in BGC Taguig City

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