Head Of Service Management

Head Of Service Management – Manila

Location: Mandaluyong, National Capital Region. Posting status: Posted today.

Cf3325-workplace Service Delivery Analyst

Location: Mandaluyong, National Capital Region. Employer: EPS Staffing. Posted today.

Job Description

Qualifications

• Graduate of bachelor’s degree.
• At least 3 years of work experience in Corporate Admin.
• Exposure in stakeholder and vendor management.
• Proficient in MS Office Applications (Word, Excel, PPT).
• Good communication skills.
• Nice to have: 1 year experience or familiarity with ISO27001, ISO14001, ISO 22301 Certification, government permits, or related transactions (PEZA, Cebu LGU Permits).
• Work Location: Boni, Mandaluyong City.
• Work Schedule: 8am-5:30pm; flexible with business needs.

• Job Type: Full-time, Permanent
• Schedule: Day shift

Manager, Accounts Payable Service Delivery (APAC)

Location: Manila area. Posted today.

Job Description

foodpanda is a leading food and grocery delivery platform in Asia (excluding China). Operating in 400+ cities across 11 markets, with a strong tech foundation. We welcome diverse experiences and backgrounds.

Key Objectives

• Build and lead a new AP service delivery team.
• Drive operational excellence and customer service.
• Support rollout of new initiatives (e.g., invoice automation).
• Launch Business Reviews for new markets.

Responsibilities

• Lead AP operations for 5 countries; manage AP executives delivering end-to-end AP processes.
• Collaborate with stakeholders to ensure efficient processes.
• Meet AP SLA/KPI targets; present performance results in governance forums.
• Provide inputs for process-related investments and implementations.
• Ensure regulatory compliance and internal controls.
• Manage AP service delivery team (captive and outsourced).
• Maintain process documentation; drive standardization across the region.
• Liaise with Delivery Hero regional teams on policies and procedures.
• Assist in solving finance operation issues; serve as AP process contact.
• Support audits; work with Transformation & Innovation to drive process IT enablers.

Requirements

• Basic Qualifications: University degree in Economics, Finance, Business Management or equivalent.
• 5+ years of relevant accounting and AP experience; degree in Accounting, Business Administration, or Finance preferred.
• Experience with SLA/KPIs and stakeholder management.
• Experience managing captive teams or outsourced providers (10 FTEs).
• Second Asian language (e.g., Thai, Burmese, Lao) preferred.

Preferred Qualifications

• Experience in a multinational with complex regional environments.
• Strong communication, influencing and action-driving abilities.
• Process-oriented with financial and operational control understanding.
• Strong analytical skills; ability to anticipate impacts.
• Proficient with CRM, SAP (ERP), inventory systems; SQL/Tableau preferred; familiarity with ticketing systems (e.g., JIRA).
• Comfortable in a fast-paced environment with tight deadlines.

What we offer: dynamic environment, professional development, inclusive team, great working atmosphere, benefits including free meals, health and dental insurance, learning opportunities. Foodpanda is part of the Delivery Hero Group.

Navotas, National Capital Region – Ernest Logistics Corporation

Posted today

Job Description

Qualifications

• Graduate of any four-year college degree.
• At least 1 year of work experience as a service advisor / fleet management staff.
• Good moral character with no derogatory record.

Job Duties and Responsibilities

• Report and document repair tickets, inventory reports, pull tickets, work orders, etc.
• Receive and inspect vehicles submitted for servicing.
• Communicate activity schedules to concerned parties.
• Prepare and submit materials for maintenance; ensure availability of parts and supplies.
• Communicate driver acceptance testing within prescribed period.
• Ensure tools, equipment and consumables are organized and in good condition; perform physical counts.
• Ensure materials issued are in good working condition.
• Other duties as assigned.

Job Types: Full-time, Permanent, Fresh graduate. Schedule: 8 hour shift. Supplemental pay: 13th month salary, Overtime pay. Education: Bachelor's (required). Experience: fleet maintenance / service advisory: 1 year (preferred).

Management Trainee for Technical Service (Service)

Location: Mandaluyong, National Capital Region. Employer: COPYLANDIA OFFICE SYSTEMS CORPORATION. Posted today.

Job Description

Preventive maintenance and servicing of client machines. Delivery and installation of machines, spare parts, and consumables.

Minimum Qualifications

• Graduates of a 4- or 5-year course in Engineering (Electrical/Mechanical/Computer) or completed related degree/course.

Additional Qualifications

• Good communication skills (oral and written); personable, flexible, resourceful, industrious.
• Good IT skills; willing to do field work and travel; driving a motorcycle/vehicle is a plus.
• Willing to work Monday–Saturday; healthy lifestyle; can start immediately; fully vaccinated against COVID-19.

To apply: upload updated resume (pdf preferred).

Job Types: Full-time, Permanent, Fresh graduate. Salary: Php 14,867.50 – 17,500 monthly. Benefits: company events, health insurance, promotion opportunities, permanent status after probation.

Schedule: 8 hour shift. Supplemental pay: 13th month salary. Application questions included in posting.

Education: Bachelor's (required). Experience: Service Engineer: 1 year (preferred). Willingness to travel: 100% (preferred).

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