Head Of Finance Shared Services

Overview

Head Of Finance Shared Services role based in Manila. This position is accountable for the strategic leadership, development, and operational excellence of the Manila Financial Shared Services Center, driving scalability, efficiency, and continuous improvement across finance operations through a robust shared services model. The Head oversees end-to-end service delivery, including migration, execution, and optimization of financial processes across multiple countries and business units, ensuring alignment with global standards, approved budgets, and efficiency targets. This role partners with Global Process Owners (GPOs) and regional stakeholders to standardize processes, embed knowledge management practices, and implement best-in-class tools and technologies. It also fosters strong relationships with Finance Directors and key stakeholders in supported countries, ensuring high levels of service, issue resolution, and ongoing education. The Head ensures full compliance with internal controls, legal and tax regulations, and corporate policies across all jurisdictions under the Manila remit, and drives talent development, change management, building a high-performing, future-ready finance organization.

• Strategic Leadership & Service Delivery

Lead the Manila FSSC in delivering end-to-end finance operations, including management and related services. Ensure consistent, high-quality service delivery through governance, SLAs, and customer satisfaction metrics. Drive the transition and integration of new processes, systems, and entities into the shared services model.

• Project Management & Transformation

Oversee planning, execution, and governance of transformation and migration projects, ensuring alignment with timelines, budgets, and quality standards. Act as a key stakeholder in cross-functional project teams, managing risks and dependencies and supporting stakeholder alignment throughout the project lifecycle. Champion innovation, automation, and digital enablement to enhance agility and scalability.

• KPI Management & Performance Optimization

Implement uniform metrics with GPOs; monitor and continuously improve KPIs and operational metrics to drive accountability and transparency. Conduct regular performance reviews, root cause analysis, and action planning to address gaps and enhance service delivery. Leverage data and analytics to inform decision-making and identify opportunities for cost reduction and process efficiency.

• Organizational Development & People Leadership

Build and lead a high-performing, engaged, and agile team through talent management, coaching, and succession planning. Foster a culture of continuous learning, collaboration, and innovation. Drive employee engagement and retention through structured development programs, recognition, and inclusive leadership.

• Stakeholder Engagement & Collaboration

Serve as the primary liaison for Finance Directors and key business stakeholders in supported countries, ensuring strong relationships and proactive issue resolution. Collaborate with Global Process Owners (GPOs) and regional leaders on process design, standardization, and best practices. Provide regular monthly and quarterly reviews to key stakeholders and business partners. Ensure adherence to internal controls, regulatory requirements, and corporate policies; lead audit readiness and remediation of identified risks or control gaps.

• Business Continuity Planning (BCP)

Develop, implement, and maintain a comprehensive Business Continuity Plan to ensure operational resilience and service continuity during disruptions. Conduct regular BCP testing, scenario planning, and risk assessments; coordinate with global and regional risk management teams to align strategies with enterprise standards.

• Bachelor's or University degree in Finance/Accounting; CPA or equivalent preferred.
• Minimum 8 years in a management role, including staff management; minimum 5 years in a shared services center or BPO environment.
• Experience in finance and accounting across multiple countries; familiarity with international regulatory requirements and IFRS/local GAAP.
• Proven ability to lead large teams (150–300 members) and scale operations; change management in multicultural environments.
• Strong business process standardization, customer orientation, and results-driven coaching leadership.
• Knowledge of ERP systems such as Oracle E-Business Suite or others is a plus.
• Excellent communication and stakeholder management skills; data-driven decision-making; willingness to work across time zones.

• Location: Manila, Philippines (Manila remit)
• Language: English proficiency required; other regional languages advantageous