Technical Support Representative

Help Desk

Posted 1 day ago

Job Description

We Are Hiring: Customer Care Support

Qualifications:

• Willing to work on a graveyard shift
• With or without experience
• Bachelor's degree holder (any course)
• Willing to be assigned at BGC, Taguig

Job Type: Full-time

• Life insurance

Help Desk Analyst

Posted 1 day ago

Job Description

Company Description

IT BY DESIGN provides MSP-focused technical resources to help businesses scale and improve profitability. We offer a wide range of services, including MSP staffing, outsourced NOC, RMM virtual admin, helpdesk support, and professional services. With nearly two decades of experience, we value loyalty and community, consistently taking care of our team as if they are family. We operate three state-of-the-art, fully compliant office facilities in New Jersey and India and pride ourselves on our expertise, reliability, and custom solutions for MSP needs.

Role Description

User Lifecycle Management

• Fully manage onboarding/offboarding for client users: Provision and configure devices (laptops/desktops).
• Create/disable accounts in Microsoft 365, Azure AD, Active Directory.
• Set up email, file access, MFA, group policies, and software packages.
• Decommission devices securely and archive data where required.

Technical Support (Beyond Helpdesk)

• Handle escalated Tier 1 and basic Tier 2 support tickets (network, printer, email, login issues, system slowness, etc.).
• Use PSA and RMM tools to remotely troubleshoot and maintain endpoints.
• Perform basic administrative tasks on servers, M365 tenants, and firewalls under supervision.
• Document technical fixes and update SOPs/runbooks.

System Maintenance & Monitoring

• Monitor alerts from RMM tools and resolve low/medium-priority issues.
• Assist with patching schedules, antivirus status checks, and backup verifications.
• Perform periodic health checks on client environments (device performance, licenses, capacity).

Process Improvement & Project Assistance

• Support senior engineers in infrastructure or cloud migration projects.
• Create automation or PowerShell scripts for routine tasks (optional but encouraged).
• Proactively identify and recommend recurring issue fixes.

Qualifications

• Must be willing to work 100% onsite and residing near BGC, Taguig.
• Must be available for night shifts (8 PM - 5 AM Manila Time).
• Minimum 2 years of experience in Service Desk/Help Desk support.
• Proficient in troubleshooting Active Directory, Desktop, Office 365, Windows Server, Firewall, VPN, and End User Management. Strong written and verbal communication skills.
• At least 2 years of experience supporting global/international clients.

Company Benefits

• HMO with Free Dependents on Day 1
• Sponsored IT Certifications
• Convertible to Cash Leaves
• Annual Performance Bonus
• Night Differential Pay
• Government Mandated Benefits
• Life Insurance and Pet Insurance
• 13th Month Pay
• Discounted Lunch Meals
• Car Shuttle Service
• Free unlimited coffee and snacks everyday

Help Desk Specialist

Posted 1 day ago

Job Description

Work Set-Up: 100% Onsite in BGC, Taguig

Shift: Eastern Time Shift

Company Description

IT By Design is a trusted growth partner for Managed Service Providers (MSPs) with over 20 years of experience. We provide dedicated engineers, always-on infrastructure management, and practical AI solutions to help businesses scale efficiently. Our services include 24x7 Helpdesk support, NOC, SOC, RMM Admins, and AI-powered automation tools. With a global team of over 800 members and SOC 2 Type II compliant operations, IT By Design ensures accountability, scalability, and people-first growth for MSPs.

Role Description

• Manage full user lifecycle: onboarding/offboarding, account creation/disablement (M365, Azure AD, AD), device provisioning/decommissioning, and secure data handling.
• Configure user access: email, MFA, file permissions, group policies, and required software packages.
• Provide Tier 1 and basic Tier 2 technical support (network, email, login, printer, slowness) using PSA/RMM tools and escalate when needed.
• Perform basic administrative tasks on servers, firewalls, and M365 tenants under supervision; document fixes and update SOPs/runbooks.
• Monitor and resolve alerts from RMM tools; assist with patching, AV checks, backup verification, and periodic health/environment checks.
• Support senior engineers with infrastructure projects, cloud migrations, and system improvements.
• Contribute to process improvement by creating automation/PowerShell scripts and recommending permanent fixes for recurring issues.

Qualifications

• HMO with Free Dependents on Day 1
• Sponsored IT Certifications
• Convertible to Cash Leaves
• Annual Performance Bonus
• Night Differential Pay
• Government Mandated Benefits
• Life Insurance
• Pet Insurance
• 13th Month Pay
• Discounted Lunch Meals
• Car Shuttle Service
• Free unlimited coffee and snacks everyday

Help Desk Support

Posted 1 day ago

Job Description

Position: Help Desk Support

Location: Makati City

The Help Desk Support will serve as the first point of contact for clients' inquiries and concerns related to Life Insurance, HMO/Medical benefits, and Personal Accident Insurance. This role ensures timely resolution, accurate information dissemination, and efficient coordination with providers and internal departments to support employees' needs and enhance overall service satisfaction.

Key Responsibilities

• Assistance & Inquiry Handling
• Respond to queries related to insurance benefits, coverage, eligibility, and claims procedures.
• Provide accurate and timely information regarding Life, HMO/Medical, and Personal Accident insurance policies.
• Guide through claim filing, membership updates, and benefit availment.
• Coordination with Providers & Internal Teams
• Liaise with insurance providers for enrollment, renewals, endorsements, and claim resolutions.
• Escalate unresolved issues to the appropriate department or insurance provider.
• System & Record Management
• Update and maintain employee insurance records in the system.
• Ensure accuracy, confidentiality, and compliance with company policies and data privacy standards.
• Generate reports on insurance utilization, claim trends, and support ticket resolution.
• Process Improvement & Communication
• Provide feedback to improve internal processes related to employee insurance benefits.
• Assist in creating FAQs, guidelines, and communications to educate employees on their insurance benefits.
• Participate in insurance orientations, briefings, or wellness-related programs.

Qualifications

• Bachelor's degree Business Administration, or medical related field.
• At least 1–2 years of experience in help desk, or benefits administration (preferably with insurance handling).
• Familiarity with Life, HMO/Medical, and Personal Accident Insurance policies and processes.
• Strong communication and interpersonal skills with customer-service orientation.
• Proficient in MS Office and comfortable with HRIS/help desk ticketing systems.
• Detail-oriented, organized, and able to manage multiple tasks in a fast-paced environment.
• Ability to handle sensitive and confidential information with professionalism.
• Customer Service Orientation
• Problem-Solving and Analytical Thinking
• Attention to Detail and Accuracy
• Team Collaboration and Coordination
• Empathy and Patience in Handling Employee Concerns

Job Types: Full-time, Permanent

• Company events
• Health insurance
• Life insurance
• Promotion to permanent employee

Ayala Alabang, National Capital Region

Stark Asia Solutions, Inc

Posted today

Job Description

As a Service Desk / Help Desk Specialist , you will play a vital role in providing efficient and effective IT support to our customers, ensuring their technology needs are met and resolved in a timely manner.

Job Description:

• Respond to and resolve incoming IT support requests from end-users via phone, email, or ticketing system
• Diagnose and troubleshoot a variety of hardware and software issues
• Provide first-line support and escalate complex issues to the appropriate technical teams
• Maintain accurate and up-to-date documentation of all support activities
• Identify and recommend process improvements to enhance the customer experience
• Collaborate with cross-functional teams to ensure seamless IT service delivery

Job Requirements:

• Bachelor's degree in any field
• At least 18 months of experience in a service desk or IT helpdesk role.
• Open for candidates who completed 1st year in college.
• High School or Senior High School graduates with 4 years relevant experience also considered
• Excellent communication and customer service skills to interact with end-users.

Job Types: Full-time, Permanent

Pay: Up to Php38,000.00 per month

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion

Application Question(s):

• Total Service desk experience in BPO International set-up:

IT Help Desk

Posted today

Job Description

We are looking for a Level 1 IT Help Desk Specialist to join our team. This role is perfect for someone who is detail-oriented, tech-savvy, and eager to support end-users with their day-to-day IT needs.

Responsibilities:

• Handle employee onboarding and offboarding (account setup, access, etc.).
• Perform password resets and resolve account lockouts.
• Install and configure required software (Microsoft Office, Adobe, and other company-specific tools).

Provide basic troubleshooting for:

Disk drive space issues, camera, keyboard, or monitor problems, network connectivity and website access, printer and Wi-Fi issues, shared/mapped drive access problems.

Work Setup: Remote

Work Hours: 20 hours per week

Part-Time Employment

Night Shift

Help Desk Support

Posted 1 day ago

Job Description

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world.

At Acquire Intelligence, our mission is to help businesses work smarter. We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Advance Your Career — Join us today and be part of a team where your work makes an impact. WHY JOIN THE A-TEAM? Come for a career, stay for the fun.

• HMO coverage for you and your family
• Yearly Kick-Off Parties with major giveaways
• Value Awards recognition
• Internal promotions
• Collaborative environment
• 900+ promotions yearly
• 2,700+ leadership training courses

A Snapshot of Your Role

Help Desk Support Specialist responsibilities include front-line queries, troubleshooting, system administration, and coordinating with vendors to maintain seamless operations.

Your Responsibilities Include

• Responding promptly to user queries with solutions or training materials
• Performing general system administration tasks including user setup and data maintenance
• Troubleshooting, documenting, and escalating issues as needed
• Tracking and managing support tickets using ServiceNow
• Assisting Tier 2/3 support with vendor coordination and reporting
• Maintaining documentation of bugs and resolutions

You'll Also

• Collaborate with team members and departments
• Contribute to process improvements
• Attend stand-ups and reviews with stakeholders
• Uphold OHS and EEO standards

a Bit About You

You'll thrive if you are service-minded, tech-savvy, and organized.

Required Skills & Qualifications

• Follow documented support procedures
• Strong communication and customer service skills
• Ability to explain technical ideas clearly
• Professional demeanor with high service standards

Preferred Skills

• Familiarity with IT platforms such as IBMS, Aquira, Salesforce
• Experience using ServiceNow or other ticketing tools
• Ability to work in a fast-paced environment

What Success Looks Like

• Timely resolution of internal tickets
• Positive feedback from internal users
• Efficient collaboration with technical teams and vendors
• Proactive issue mitigation

What We Value

• Curious and Clever
• Entrepreneurial Energy
• Fast with Intent
• Laugh and Learn

What are you waiting for? Join the A-Team and experience the A-Life.

Help Desk Supervisor

Posted today

Job Description

Educational Background: Graduate in any discipline; basic computer knowledge (MS Office)

Experience: Leading Tier 1 HR Helpdesk teams; knowledge of HR operations

Knowledge and Experience: Excellent understanding of core HR operations; experience with ServiceNow; MS Excel and presentations skills; client and stakeholder management

Behavioral Attributes: Strong communication, problem-solving, attention to detail, troubleshooting, and learning agility

Core Role Responsibilities

• Lead teams providing Tier HR helpdesk support
• Team management, engagement, and succession planning
• Ensure staffing, SLA adherence, and data privacy
• Prepare and present data in governance forums
• Drive a culture of high performance and process improvements

Help Desk Technician

Mandaluyong, National Capital Region

Salary: ₱900,000 - ₱1,200,000

Posted today

Job Description

WORK SCHEDULE: Helpdesk Technician - Monday-Friday 6 am-3 pm MST (Manila time: 8 pm-5 am). Remote (Work from home).

Responsibilities and requirements are focused on hardware/software installation, troubleshooting, ticketing, QA, documentation, and service delivery.

Senior Help Desk Engineer

Posted 1 day ago

Job Description

Senior Helpdesk Engineer

Remote | Sat–Tue | 10:00 AM – 8:00 PM Eastern

About Helix Systems

Helix Systems provides MSP services to small and mid-sized businesses. We automate, script, document, and support a diverse IT stack.

Why This Role Matters

Our Help Desk is fast, precise, and customer obsessed. This role handles issues across modern IT stacks, delivering great user experiences.

Schedule & Location

• Remote
• Saturday through Tuesday, 10:00 AM – 8:00 PM Eastern

What You’ll Do

• Be the first point of contact for support calls and tickets through Freshdesk
• Troubleshoot and resolve desktop, network, and application issues
• Document actions in the ticketing system
• Follow SOPs and contribute to internal documentation
• Professional, empathetic client interactions
• Monitor tickets for SLA compliance

The Kinds of Issues You'll Handle

• Outlook issues, password resets, MFA troubleshooting
• Printer/VPN access problems, SharePoint access
• Microsoft 365/Google Workspace issues

What You Bring

• 3+ years of helpdesk/IT support, MSP experience preferred
• Windows 10/11, Microsoft Office knowledge
• RMM tools experience
• Microsoft 365 admin experience
• Active Directory basics
• Networking fundamentals
• Strong communication and documentation

Bonus Points

• macOS or Google Workspace administration
• Azure or virtualization experience

How to Apply

When applying, please answer:

• MSP experience?
• Office 365 management
• Active Directory
• Hyper-V
• Google Workspace
• macOS
• Certifications
• Compensation requirements
• Reason for leaving
• IT project or achievement

Why you’ll love working here: We value efficiency, learning, and collaboration.

What Locations Can I Find These Jobs In?

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