Technical Support Representative L Non-Voice

Overview and Job Listings (refined structure):

Help Desk Analyst / Help Desk Specialist / Help Desk Support (Multiple postings)

Posted various dates; locations include BGC, Taguig; Makati; Mandaluyong; Ayala Alabang; remote options vary. Roles cover technical support, user lifecycle management, and HR/helpdesk coordination across MSP and in-house environments. Responsibilities below reflect common expectations across postings, followed by representative qualifications.

Responsibilities (Representative)

• Fully manage onboarding/offboarding for client users and provisioning/decommissioning devices; configure accounts in Microsoft 365, Azure AD, Active Directory; set up email, file access, MFA, group policies, and software packages.
• Provide Tier 1 and basic Tier 2 technical support (network, printer, email, login issues, system slowness); troubleshoot remotely using PSA/RMM tools; document fixes and update SOPs/runbooks.
• Monitor alerts from RMM tools; assist with patching, antivirus status checks, and backup verifications; perform periodic health checks on client environments.
• Participate in infrastructure or cloud migration projects; create automation scripts (PowerShell) where appropriate; proactively identify recurring issues and propose fixes.
• Respond to user inquiries via ticketing systems; ensure timely resolution and maintain thorough documentation; escalate when necessary.
• Adhere to SOPs, maintain data integrity, and ensure compliance with data privacy standards.
• Collaborate with internal teams and vendors; communicate effectively with clients and stakeholders; participate in process improvements and knowledge sharing.

Qualifications (Representative)

• 2+ years of experience in service desk/help desk support (global/international clients preferred).
• Proficient with Active Directory, Windows, Office 365, VPN, firewalls, and end-user management; strong written and verbal communication skills.
• Willingness to work night shifts, onsite or remote as specified by posting; 100% onsite requirement noted in some postings.
• Educational background typically includes a Bachelor's degree in a related field, or equivalent experience.
• Ability to troubleshoot and document technical issues; experience with MSP tools, RMM/PSA is a plus; knowledge of ServiceNow or other ticketing systems is beneficial.

Benefits (Representative)

• Health insurance (HMO) for employee and dependents; life and other insurance; annual bonuses; 13th month pay; wellness and employee programs; company events and trainings; night differential where applicable.

Sample Roles Included in Listings

• Technical Support Representative – Non-voice; onsite in BGC/Taguig; night shifts.
• Help Desk Specialist – 100% onsite in BGC, Taguig; night shift; MSP/IT service focus.
• Help Desk Support – Onsite in Makati; Life and Insurance-focused support role with customer service emphasis.
• Help Desk Technician – Remote work options; support for MSP clients; shift specifics vary; strong emphasis on documentation and process improvement.
• Senior Help Desk Engineer – Remote; 4x10 schedule; MSP environment; focus on Windows, M365, networking, security tooling (Kaseya, SentinelOne, etc.).
• Help Desk Supervisor – 24/7 rotational shifts; HR/People Operations focus in some postings; requiring leadership and SLAs compliance.

Notes

This refined description preserves the core job elements across multiple listings while removing obvious formatting noise. It maintains the intent of the original postings and consolidates responsibilities and qualifications where they overlap. The original postings contain varied specifics (locations, schedules, company benefits, and domain focuses such as HR helpdesk or insurance administration) that have been summarized to provide a cohesive, machine-readable description without altering the underlying role expectations.

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