Technical Support Representative II

2 days ago

Metro Manila Philippines SupportNinja Full time

2 days ago Be among the first 25 applicants Work Set Up: at The Sactum in Quezon City Start Date: October 20, 2025 Role Overview The Technical Support Representative II is responsible for providing advanced technical support to customers who are experiencing technical issues with their products or services. This position will use technical knowledge to identify and troubleshoot problems, and provide timely and effective solutions to customers. Additionally, this position will provide excellent customer service to ensure customer satisfaction and loyalty. Typical Day Provide advanced technical support to customers who are experiencing technical issues with their products or services while delivering excellent customer service Identify and troubleshoot advanced technical problems, and provide timely and effective solutions to customers Communicate technical solutions to non-technical customers in a clear and concise manner Escalate complex issues to higher-level team members as necessary Document customer interactions and technical issues in a customer relationship management (CRM) system Provide feedback on product improvements and enhancements based on customer feedback and technical issues Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules Collaborate with other departments as needed to resolve customer issues Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times Adhere to company policies and procedures Meet or exceed performance targets for related KP’s Required Qualifications Minimum of 2 years of experience in technical support or equivalent, preferably in a call center environment SaaS basic experience Strong communication skills, both verbal and written Advanced technical troubleshooting knowledge in hardware, software, and/or systems Proficiency in using computer applications and software Experience using a CRM preferred Preferred Qualifications API Integration B2B support/exposure Benefits Competitive compensation Adherence to government-mandated benefits Retirement Savings Program with Company Matching Life Insurance Paid time off, birthday leave Bonus and incentive plans Opportunities for skills training and personal and professional development Employee Referral Program Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow Are you ready? Disclaimer The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary. Equal Employment Opportunity SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law. #J-18808-Ljbffr

  • Technical Support Representative II

    3 days ago

    Manila, National Capital Region, Philippines SupportNinja Full time ₱900,000 - ₱1,200,000 per year

    Work Setup:Permanent Remote/WAHEquipment provision:Bring your own device (BYOD)TheTechnical Support Representative IIwill work with our customers to resolve routine and advanced technical issues as well as address general account concerns.What does a day in the life as a Technical Support Representative II look like?ESSENTIAL FUNCTIONS AND...

  • Technical Support Representative II

    3 weeks ago

    Manila, Philippines SupportNinja Full time

    Equipment provision: Bring your own device (BYOD) The Technical Support Representative II will work with our customers to resolve routine and advanced technical issues as well as address general account concerns. What does a day in the life as a Technical Support Representative II look like? ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Provide world-class...

  • Support Representative II

    2 weeks ago

    Manila, National Capital Region, Philippines Genfinity Full time ₱25,000 - ₱50,000 per year

    TheSupport Representative IIplays a pivotal role in delivering exceptional customer service across the full customer lifecycle from onboarding to retention within a fast-paced SaaS environment. This role requires hands-on technical support experience and a deep understanding of startup dynamics, ensuring that each customer interaction is handled with...

  • Technical Support Representative

    3 weeks ago

    , Metro Manila, Philippines SolarWinds Full time

    Technical Support Representative - Intermediate SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by...

  • Technical/Customer Support Representative I

    4 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Technical Customer Support Representative I Taguig, National Capital Region – Ingram Micro Posted today Job Description Description Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world’s largest technology...

  • Technical Support Representative

    1 week ago

    , Metro Manila, Philippines Verifone Full time

    Overview Join to apply for the Technical Support Representative role at Verifone . Get AI-powered advice on this job and more exclusive features. What’s exciting about the role The Verifone Helpdesk Technical Support Representative supports users with troubleshooting Verifone products, software, and services through a unique blend of customer focus and...

  • Technical Support Representative

    4 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Technical Support Representative Taguig, National Capital Region Gratitude Inc. Posted today Overview Our Technical Support Representatives are vital members of our company. You will field customer inquiries and provide solutions that help create excellent customer experiences. You will have the chance to work in a highly collaborative and engaging...

  • Customer Support Technical Specialist II

    2 weeks ago

    , , Philippines Dayforce Full time

    Customer Support Technical Specialist II Join to apply for the Customer Support Technical Specialist II role at Dayforce Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region....

  • Technical Support Representative With

    2 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Technical Support Representative With W O jobs... Job type: Full-time, Fresh graduate. Salary: Php18,000.00 - Php30,000.00 per month. Schedule: 8 hour shift, Day shift, Flexible shift. Education: Senior High School (preferred). Language: English (preferred). Benefits include HMO through Maxicare, 13th month pay, monthly incentives, bonuses for sales and...

  • Customer Technical Support Representative

    2 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Customer / Technical Support Representative Posted today Job Description Responsibilities: Customer issue / concern handling Respond promptly and professionally to customer concerns via group chat (GC), phone calls, email, in-person visits, or other communication channels. Provide fundamental troubleshooting and customer assistance such as but not limited...