WFM Team Lead

Company DescriptionModer, founded in December 2020, aims to positively impact the financial health of companies through top talent, workflow best practices, and progressive technology. Specializing in the US mortgage, insurance, and banking industries, Moder provides end-to-end or component-based outsourcing. Our team consists of experts with decades of...

Moder is a technology‑driven firm specializing in the US mortgage, insurance, and banking sectors, offering end‑to‑end or component‑based outsourcing solutions. Our team of seasoned professionals delivers top‑quality service across the US, India, and the Philippines. Role Overview This is a full‑time, on‑site WFM – Team Lead position based in...

Start Date: ASAP Work Arrangement: 100% Onsite in Cebu City Shift Schedule: US Business hours Role Requirement: Bachelor's Graduate At least 5 total WFM experience, at least 2 years of supervisory/leadership experience in BPO Advanced Excel experience (VLOOKUP, Pivot Table, etc.) Report and dashboards creation Good working knowledge of computer,...

Qualifications:• Bachelor's degree in business, Operations Management, or related field (or equivalent experience)• Minimum of 4 years of WFM experience in a call center or operations service environment, with minimum of 1 year of supervisory experience.• Strong analytical skills and proficiency in tools like Microsoft Excel - Power Query, Power BI,...

Qualifications:Bachelor's degree in business, Operations Management, or related field (or equivalent experienceMinimum of 4 years of WFM experience in a call center or operations service environment, with minimum of 1 year of supervisory experienceStrong analytical skills and proficiency in tools like Microsoft Excel - Power Query, Power BI, Dashboard...

WFM Supervisor at Teleperformance in Cebu IT Park, you will play a vital role in ensuring the smooth operation of the call center. Working in a fast-paced, dynamic environment, you will be responsible for overseeing the team and optimizing workforce planning to deliver exceptional customer service. This full-time role offers the opportunity to start as soon...

Company DescriptionSutherland is seeking an attentive and goal-oriented person to join us as a Lead WFM Management. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with youJob DescriptionSchedule Uploader / Manage...

SUMMARY The WFM Manager leads a team responsible for forecasting, scheduling, capacity planning, and performance analytics. They use tools like Excel, Power BI, and WFM platforms (IEX, eWFM) to analyze call volumes, agent productivity, and attendance patterns. The goal is to maintain efficiency, minimize idle time, and ensure accurate staffing for...

Job title: WFM ManagerAccount: HealthcareType of Support: VoiceWork set up: 100% Onsite in CebuWork shift: US Business HoursSalary: Up to 68KStart date: ASAPHeadcount: 1Job Description:Leading a team for performing data analysis and reporting statistical reports and key trends as support for business decisions. Daily, Month end and Quarter end Report...

Overview Senior Executive - Workforce Management / WFM position. This role concentrates on forecasting, capacity planning, and data-driven decision making within a call center or operations service environment. Open to Cebu-based candidates only. Responsibilities Perform forecasting and capacity planning to support staffing and service level goals. Interpret...