WFM Supervisor

Job Summary:A Real-Time Analyst is responsible for monitoring and managing the flow of operations, resources, and performance in real-time, typically within customer service, contact centers, or business operations. They ensure that resources are appropriately allocated to meet the business's operational needs, often focusing on maximizing efficiency and...

Job Title:WORKFORCE MANAGERTheWorkforce Managerensures vital contribution in the realization of production by using the right CSR (skills) at the right moment, in the right amounts, to the right costs in such a way that operations can realize and/or optimize its financial and quantitative targets. The WFM Manager is the First Point of Contact and responsible...

Job Description:Responsible for development and supervision of activities of resources related to Scheduling, Real Time Management, administer hiring, discipline, rewards, and performance management.Responsible for the day to day Real Time Management and Scheduling operations.Owns scheduling cycle and timelines from construction of initial schedule bids to...

Job Summary:A Real-Time Analyst is responsible for monitoring and managing the flow of operations, resources, and performance in real-time, typically within customer service, contact centers, or business operations. They ensure that resources are appropriately allocated to meet the business's operational needs, often focusing on maximizing efficiency and...

Job SummaryThe Technical/Team Lead acts as a catalyst for issue resolution by providing real-time support to support professionals and managing the internal knowledge base. They supervise and manage all end-user support specialists and senior support professionals on a daily basis, ensuring that support levels meet client expectations and contractual...

AWorkforce Management (WFM) Real-Time Analyst monitors live contact center data to ensure service level agreements (SLAs) are met, adjusting staffing and resources dynamically to manage call/chat volumes and agent availability. Key responsibilities include tracking agent adherence, managing real-time alerts, reallocating resources, collaborating with...

Job Summary:Ensures that resources are in place to handle client forecasted call volume while meeting client, internal, and financial KPI targets. This position is also responsible for supervising various administrative duties to ensure accurate reporting, reporting structures, and system access.Responsibilities:Supervises and maintains training plans to...

Key Responsibilities: Send interval/hourly reports such as Attendance Report, Intraday Performance Report, Productivity Report, etc. Track and document system issues and escalate when needed. Monitor all real-time events that may impact service levels (SLs) and implement corrective actions. Ensure all SLA commitments are consistently achieved. Evaluate and...

WORKFORCE SUPERVISOR (Onsite | Night Shift) We are seeking a skilled Workforce Supervisor to join our team. Position: Workforce Supervisor Location: Pasig Shift: Night Shift Salary: Up to PHP 45,000–50,000 Qualifications: Tenured Senior WFM Analyst with 3–5 years of experience as a Workforce Supervisor Background in handling telco accounts within...

About the role We are seeking a WFM Analyst I to join our growing team at Teleperformance EDSA. As a WFM Analyst I, you will be responsible for analysing and optimising workforce management for our busy call centre operations in Mandaluyong City, Metro Manila. This is a full-time role that offers excellent opportunities for career growth and development...

Corporate Recruiter at Qualfon | Registered Psychometrician Job Title: WORKFORCE MANAGER Qualfon Cebu, Central Visayas, Philippines The Workforce Manager ensures vital contribution in the realization of production by using the right CSR (skills) at the right moment, in the right amounts, to the right costs in such a way that operations can realize and/or...

Job DescriptionKey Responsibilities/DeliverablesContinuously monitor operational metrics, including service levels, call volumes, and staffing adherenceIdentify and respond to real-time deviations from planned schedules, such as absences, high call volumes, or unexpected changes in demandMake real-time adjustments to schedules and staffing levels to address...

Job DescriptionCandidate needs to be good with numbers/data analysis etc.Look for candidates who have mathematics/software programming background. Prior BPO experience is preferred.Candidate needs to work from office – no hybrid option.Candidate must be flexible with any shift/schedule.Candidate can be from Antipolo/Manila [preferred]. But will have to...

Key Responsibilities: Send interval/hourly reports such as Attendance Report, Intraday Performance Report, Productivity Report, etc. Track and document system issues and escalate when needed. Monitor all real-time events that may impact service levels (SLs) and implement corrective actions. Ensure all SLA commitments are consistently achieved. Evaluate and...

Who we are & what we do.Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual,...

Job Responsibilities: Send interval / hourly reports like Attendance Report, Intraday Performance Report, Productivity Report, etc. System issue tracking Responsible for the monitoring of all issues that may impact service levels (SL’s) and take the appropriate to resolve or reduce these impacts. Perform oversight responsibilities as required to ensure all...

Responsibilities Send interval/hourly reports such as Attendance Report, Intraday Performance Report, Productivity Report, etc. Track and document system issues and escalate when needed. Monitor all real-time events that may impact service levels (SLs) and implement corrective actions. Ensure all SLA commitments are consistently achieved. Evaluate and...