Lead-WFM Management

7 days ago

Mandaluyong City, National Capital Region, Philippines Sutherland Full time ₱250,000 - ₱500,000 per year

Company Description
Sutherland is seeking an attentive and goal-oriented person to join us as a Lead WFM Management. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you

Job Description
Schedule Uploader / Manage the Headcount Reconciliation Report and Tool / Avaya ID Management

Qualifications
Knowledge in using MS Office, Flexibility to work in a 24/7 environment, including but not limiting to GY shifts, weekends, holidays and overtime as necessary - Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues. Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team player and a team leader - Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives

  • Senior Workforce Manager

    1 day ago

    Quezon City, National Capital Region, Philippines Nezda Global Full time ₱1,500,000 - ₱2,500,000 per year

    Role:Senior Workforce ManagerLocation:Quezon CitySchedule:ShiftingWork Set-up:On SiteEmployment Type:Full Time and Direct HireAbout the Role:We are seeking aSenior Workforce Managerto lead our Workforce Management (WFM) function across multiple lines of business. This role will be responsible for strategic capacity planning, forecasting, scheduling, and...

  • Zendesk Application Manager

    5 days ago

    Mandaluyong City, National Capital Region, Philippines Aumtrend Full time ₱840,000 - ₱1,440,000 per year

    Role : Zendesk Application Manager - BPOCompany : One of the Global ClientLocation: Mandaluyong CitySchedule: Monday-FridayWork Setup: Onsite & ( Later Hybrid - But This setup Still not yet confirmed yet )Shift: Day ShiftMandaory skills :In Zendesk - QA Modules , WFM modules ,Strong knowledge in applications ,hands on exp in using QA module, WFM module , In...

  • Program Manager, Customer Success Expansion

    1 day ago

    Mandaluyong City, National Capital Region, Philippines Remitly Full time ₱400,000 - ₱1,200,000 per year

    Job DescriptionAs aProgram Managerfor Customer Success Expansion, you will own the customer and business outcomes tied to new send-country launches. You will ensure Customer Success (CS) is operationally ready for each launch—including staffing, capacity, routing, compliance readiness, SOPs, training, and change management. You will partner with...

  • Workforce Manager

    1 day ago

    Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱1,200,000 - ₱3,600,000 per year

    ManagerJob description1. Strategic Workforce PlanningDevelop and implement long-term workforce planning strategies aligned with business goals.Forecast contact volumes, staffing needs, and resource allocation to meet service level agreements (SLAs).Collaborate with senior management to align workforce strategy with operational objectives.Identify cost-saving...

  • Senior Workforce Manager

    1 day ago

    Quezon City, National Capital Region, Philippines WNS Full time ₱1,200,000 - ₱2,400,000 per year

    Strategic Workforce PlanningDevelop and implement long-term workforce planning strategies aligned with business goals.Forecast contact volumes, staffing needs, and resource allocation to meet service level agreements (SLAs).Collaborate with senior management to align workforce strategy with operational objectives.Identify cost-saving opportunities without...

  • Assistant Manager – Workforce Management

    3 days ago

    Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Experience:3–5 years in Workforce Management in a contact center or BPO environmentAt least 1 year in a supervisory or leadership roleExperience with multi-site or global workforce operations (preferred)Skills & Competencies:Proficiency in WFM platforms (e.g., NICE IEX, Verint, Genesys, Aspect)Advanced Excel skills; experience with data visualization...

  • Workforce Management Analyst

    3 days ago

    Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Position SummaryWe are looking for a strategic and detail-oriented Workforce/Reports Analyst to support the operational and performance goals of our Workforce Management (WFM) team. This role is responsible for overseeing real-time operations, forecasting, scheduling, and reporting across multiple business lines in a contact center or BPO environment. The...

  • Complaints Team Manager

    2 days ago

    Mandaluyong City, National Capital Region, Philippines Remitly Full time ₱1,200,000 - ₱2,400,000 per year

    Job Description:Team Manager Job DescriptionRemitly's vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers...

  • Contact Center Operations Manager

    1 day ago

    Mandaluyong City, National Capital Region, Philippines PM Consulting Full time ₱1,500,000 - ₱2,500,000 per year

    We are looking for an experienced Contact Center Operations Manager to lead and manage all customer interaction touchpoints across multiple channels — including inbound and outbound voice, eCare (email, chat, and social media), and fulfillment operations. This role plays a crucial part in shaping and executing the organization's customer experience and...

  • Workforce Management Analyst

    2 days ago

    Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Position SummaryWe are looking for a strategic and detail-oriented Workforce Analyst or Assistant Manager to support the operational and performance goals of our Workforce Management (WFM) team. This role is responsible for overseeing real-time operations, forecasting, scheduling, and reporting across multiple business lines in a contact center or BPO...