Lead-WFM Management
7 days ago
Company Description
Sutherland is seeking an attentive and goal-oriented person to join us as a Lead WFM Management. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you
Job Description
Schedule Uploader / Manage the Headcount Reconciliation Report and Tool / Avaya ID Management
Qualifications
Knowledge in using MS Office, Flexibility to work in a 24/7 environment, including but not limiting to GY shifts, weekends, holidays and overtime as necessary - Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues. Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team player and a team leader - Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
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WFM Analyst I
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Teleperformance Full time ₱800,000 - ₱1,200,000 per yearAbout the role We are seeking a WFM Analyst I to join our growing team at Teleperformance EDSA. As a WFM Analyst I, you will be responsible for analysing and optimising workforce management for our busy call centre operations in Mandaluyong City, Metro Manila. This is a full-time role that offers excellent opportunities for career growth and development...
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Senior Workforce Manager
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Zendesk Application Manager
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Manager, Workforce Mangement
1 day ago
Makati City, National Capital Region, Philippines Carenet Health Full time ₱90,000 - ₱120,000 per yearOverviewELIGIBILITY: FILIPINO CITIZENSET UP: HYBRID - CIRCUIT MAKATISHIFT: NIGHTSHIFT (CST)The Manager, Workforce Management (WFM) ensures Carenet maintains optimal staffing and operational efficiency to meet service and contractual goals. This role leads forecasting, capacity planning, and scheduling to align workforce resources with business demand while...
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Mandaluyong City, National Capital Region, Philippines Remitly Full time ₱400,000 - ₱1,200,000 per yearJob DescriptionAs aProgram Managerfor Customer Success Expansion, you will own the customer and business outcomes tied to new send-country launches. You will ensure Customer Success (CS) is operationally ready for each launch—including staffing, capacity, routing, compliance readiness, SOPs, training, and change management. You will partner with...
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Workforce Manager
1 day ago
Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱1,200,000 - ₱3,600,000 per yearManagerJob description1. Strategic Workforce PlanningDevelop and implement long-term workforce planning strategies aligned with business goals.Forecast contact volumes, staffing needs, and resource allocation to meet service level agreements (SLAs).Collaborate with senior management to align workforce strategy with operational objectives.Identify cost-saving...
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Senior Workforce Manager
1 day ago
Quezon City, National Capital Region, Philippines WNS Full time ₱1,200,000 - ₱2,400,000 per yearStrategic Workforce PlanningDevelop and implement long-term workforce planning strategies aligned with business goals.Forecast contact volumes, staffing needs, and resource allocation to meet service level agreements (SLAs).Collaborate with senior management to align workforce strategy with operational objectives.Identify cost-saving opportunities without...
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Workforce Management Specialist
2 weeks ago
Makati City, National Capital Region, Philippines IASA, Inc. Full time ₱300,000 - ₱600,000 per yearPURPOSE OF THE FUNCTIONThe WFM Specialist contributes to Cygnific Operational Excellence, Customer & Employees satisfaction by securing and executing the WFM processes.The WFM Specialist is responsible for the short-term capacity planning and operational steering; by optimizing the available resources, to meet company goals, while ensuring that applicable...
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Workforce Management Analyst
3 days ago
Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱900,000 - ₱1,200,000 per yearPosition SummaryWe are looking for a strategic and detail-oriented Workforce/Reports Analyst to support the operational and performance goals of our Workforce Management (WFM) team. This role is responsible for overseeing real-time operations, forecasting, scheduling, and reporting across multiple business lines in a contact center or BPO environment. The...
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Complaints Team Manager
1 day ago
Mandaluyong City, National Capital Region, Philippines Remitly Full time ₱1,200,000 - ₱2,400,000 per yearJob Description:Team Manager Job DescriptionRemitly's vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers...