Lead-WFM Management
1 week ago
Company Description
Sutherland is seeking an attentive and goal-oriented person to join us as a Lead WFM Management. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you
Job Description
Schedule Uploader / Manage the Headcount Reconciliation Report and Tool / Avaya ID Management
Qualifications
Knowledge in using MS Office, Flexibility to work in a 24/7 environment, including but not limiting to GY shifts, weekends, holidays and overtime as necessary - Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues. Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team player and a team leader - Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
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WFM Systems Expert
2 weeks ago
Quezon City, National Capital Region, Philippines Global Payments Full time ₱900,000 - ₱1,200,000 per yearEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....
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WFM Business Intelligence Analyst
2 weeks ago
Quezon City, National Capital Region, Philippines Global Payments Inc. Full time ₱1,200,000 - ₱2,400,000 per yearEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...
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Supervisor, Workforce Management
2 weeks ago
Quezon City, National Capital Region, Philippines Global Payments Inc. Full time ₱1 - ₱2 per yearDescriptionSummary of This RoleThe WFM Supervisor for Resource Planning is responsible for leading a team of analysts in the development of accurate short-term volume and staffing forecasts and the creation of optimized agent schedules. This role is critical in ensuring the contact center is adequately staffed to meet service level agreements (SLAs) and...
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Supervisor, Workforce Management
2 weeks ago
Quezon City, National Capital Region, Philippines Global Payments Inc. Full time ₱1,200,000 - ₱2,400,000 per yearEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...
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Workforce Management Specialist
2 weeks ago
Makati City, National Capital Region, Philippines IASA, Inc. Full time ₱300,000 - ₱600,000 per yearPURPOSE OF THE FUNCTIONThe WFM Specialist contributes to Cygnific Operational Excellence, Customer & Employees satisfaction by securing and executing the WFM processes.The WFM Specialist is responsible for the short-term capacity planning and operational steering; by optimizing the available resources, to meet company goals, while ensuring that applicable...
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Workforce Manager
2 weeks ago
Quezon City, National Capital Region, Philippines 8dafe632-def0-4438-9bc8-a7975e658a26 Full time ₱1,500,000 - ₱2,500,000 per yearResponsibilities:Manage day-to-day operations of the WFM team.In-charge of Capacity PlanningActively participates in planning and implementation activities of new LOBsMonitors and manages dynamic customer demand patterns and agent availabilityAnalyzes and recommends corrective services within client limits to improve site performanceOversees intraday...
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Specialist, WFM Real Time
2 weeks ago
Makati City, National Capital Region, Philippines TTEC Full time ₱300,000 - ₱600,000 per yearBe the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Specialist – Workforce Management – Real Time working onsite in Pasay City, Metro Manila, you'll be a part of bringing humanity to business. #experienceTTECWhat You'll be DoingHave a passion to solve work puzzles in real time? Are you looking for...
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Workforce Management Report Analyst
2 weeks ago
Quezon City, National Capital Region, Philippines OneSearch Incorporated Full time ₱780,000 - ₱960,000 per yearWFM Reports Analyst TLBasic Qualifications:College graduate or at least 2nd year college undergraduate with no back subjectsAmenable to report onsite in Giga Tower, Bridgetowne QC, and shift to hybrid later onAmenable to working on a night shift scheduleRequired experience using WFM Tool – Power BI, SQLExperience with contact center reporting and metrics...
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Project Manager
1 week ago
Mandaluyong City, National Capital Region, Philippines ManpowerGroup Full time ₱1,000,000 - ₱1,200,000 per yearKey Responsibilities:Lead and manage all day-to-day operational and tactical aspects of multiple implementation projects.Creating Project PlansEliciting and defining Customer requirementsEffectively communicate plans, progress and status updates to both internal staff and customer stakeholders.Collaborate with associated project managers and partners to...
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Operations Manager
2 weeks ago
Mandaluyong City, National Capital Region, Philippines PENBROTHERS Full time ₱900,000 - ₱1,200,000 per yearAbout PenbrothersPenbrothers is an HR and remote talent management partner and one of the fastest-growing companies in the Philippines. We connect talented Filipinos to global opportunities with high-growth startups and dynamic companies, enabling them to build careers from the comfort of their own homes. We provide end-to-end support in recruitment, HR,...