WFM Team Leader

Company DescriptionModer, founded in December 2020, aims to positively impact the financial health of companies through top talent, workflow best practices, and progressive technology. Specializing in the US mortgage, insurance, and banking industries, Moder provides end-to-end or component-based outsourcing. Our team consists of experts with decades of...

Start Date: ASAP Work Arrangement: 100% Onsite in Cebu City Shift Schedule: US Business hours Role Requirement: Bachelor's Graduate At least 5 total WFM experience, at least 2 years of supervisory/leadership experience in BPO Advanced Excel experience (VLOOKUP, Pivot Table, etc.) Report and dashboards creation Good working knowledge of computer,...

WFM Supervisor at Teleperformance in Cebu IT Park, you will play a vital role in ensuring the smooth operation of the call center. Working in a fast-paced, dynamic environment, you will be responsible for overseeing the team and optimizing workforce planning to deliver exceptional customer service. This full-time role offers the opportunity to start as soon...

Start Date: ASAP Work Arrangement: 100% Onsite in Cebu City Shift Schedule: US Business hours Role Requirements: > Must be a Bachelor's Graduate > 5 to 7 years of WFM experience, with 2 years in a supervisory role in BPO > Advanced Excel experience (VLOOKUP, Pivot Table, etc.) > Report and dashboards creation > Excellent verbal & written...

Qualifications:• Bachelor's degree in business, Operations Management, or related field (or equivalent experience)• Minimum of 4 years of WFM experience in a call center or operations service environment, with minimum of 1 year of supervisory experience.• Strong analytical skills and proficiency in tools like Microsoft Excel - Power Query, Power BI,...

Job DescriptionJob Title: WFM ManagerReq Id: 100503City: CebuState/Province: Cebu StatePosting Start Date: 10/2/25Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio...

• 2+ years of RTA Experience with hands-on experience of IEX and CXOne.• Must have hands-on experience with both IEX and CXOne systems.• Oversee all real-time WFM activities to ensure operational and client goals are met• Implement analysis and reporting via WFM tools available• Prepare daily/weekly/monthly reports and distribute them to the...

Overview We're Hiring: Workforce Management (WFM) Manager Location: Taguig Responsibilities Lead and manage the WFM team to meet performance and business goals. Provide effective coaching and feedback to Assistant Managers and/or Senior WFM Executives to enhance individual and team performance. Serve as a subject matter expert on Capacity Planning,...

Job title: WFM ManagerAccount: HealthcareType of Support: VoiceWork set up: 100% Onsite in CebuWork shift: US Business HoursSalary: Up to 68KStart date: ASAPHeadcount: 1Job Description:Leading a team for performing data analysis and reporting statistical reports and key trends as support for business decisions. Daily, Month end and Quarter end Report...

Start Date: ASAP Work Arrangement: 100% Onsite in Cebu City Shift Schedule: US Business hours Role Requirement Bachelor's Graduate At least 5 totalWFM experience, at least 2 years of supervisory/leadership experience in BPO Advanced Excel experience (VLOOKUP, Pivot Table, etc.) Report and dashboards creation Good working knowledge of computer, i.e.,...