WFM Team Leader

Company DescriptionModer, founded in December 2020, aims to positively impact the financial health of companies through top talent, workflow best practices, and progressive technology. Specializing in the US mortgage, insurance, and banking industries, Moder provides end-to-end or component-based outsourcing. Our team consists of experts with decades of...

Moder is a technology‑driven firm specializing in the US mortgage, insurance, and banking sectors, offering end‑to‑end or component‑based outsourcing solutions. Our team of seasoned professionals delivers top‑quality service across the US, India, and the Philippines. Role Overview This is a full‑time, on‑site WFM – Team Lead position based in...

WFM Supervisor at Teleperformance in Cebu IT Park, you will play a vital role in ensuring the smooth operation of the call center. Working in a fast-paced, dynamic environment, you will be responsible for overseeing the team and optimizing workforce planning to deliver exceptional customer service. This full-time role offers the opportunity to start as soon...

Role Overview:The Team Leader – Customer Service Operations is responsible for leading a team of customer service representatives in a fast-paced, 24x7x365 operational environment. The role focuses on driving team performance, ensuring service excellence, managing escalations, and maintaining operational stability. The Team Leader is accountable for...

Start Date: ASAP Work Arrangement: 100% Onsite in Cebu City Shift Schedule: US Business hours Role Requirements: > Must be a Bachelor's Graduate > 5 to 7 years of WFM experience, with 2 years in a supervisory role in BPO > Advanced Excel experience (VLOOKUP, Pivot Table, etc.) > Report and dashboards creation > Excellent verbal & written...

Start Date: ASAP Work Arrangement: 100% Onsite in Cebu City Shift Schedule: US Business hours Role Requirements: > Must be a Bachelor's Graduate > 5 to 7 years of WFM experience, with 2 years in a supervisory role in BPO > Advanced Excel experience (VLOOKUP, Pivot Table, etc.) > Report and dashboards creation > Excellent verbal & written...

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

Qualifications:• Bachelor's degree in business, Operations Management, or related field (or equivalent experience)• Minimum of 4 years of WFM experience in a call center or operations service environment, with minimum of 1 year of supervisory experience.• Strong analytical skills and proficiency in tools like Microsoft Excel - Power Query, Power BI,...

Job DescriptionJob Title: WFM ManagerReq Id: 100503City: CebuState/Province: Cebu StatePosting Start Date: 10/2/25Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio...

Job title: WFM ManagerAccount: HealthcareType of Support: VoiceWork set up: 100% Onsite in CebuWork shift: US Business HoursSalary: Up to 68KStart date: ASAPHeadcount: 1Job Description:Leading a team for performing data analysis and reporting statistical reports and key trends as support for business decisions. Daily, Month end and Quarter end Report...