WFM Manager
6 hours ago
SUMMARY The WFM Manager leads a team responsible for forecasting, scheduling, capacity planning, and performance analytics. They use tools like Excel, Power BI, and WFM platforms (IEX, eWFM) to analyze call volumes, agent productivity, and attendance patterns. The goal is to maintain efficiency, minimize idle time, and ensure accurate staffing for voice-based operations running under US business hours. Core Functions: Create and validate forecasts, staffing plans, and schedules based on volume and productivity data. Coordinate hiring requirements and resource movements with operations and HR. Generate daily, monthly, and quarterly performance reports, often using Excel and Power BI dashboards. Collaborate with clients and internal stakeholders on capacity and performance updates. Lead, train, and supervise WFM team members to ensure consistent service delivery. Key Competencies: Advanced Excel and data analysis skills (Pivot, VLOOKUP, VBA). Knowledge of forecasting models, capacity planning, and scheduling systems. Experience with WFM tools such as IEX or eWFM. Strong client management, presentation, and reporting skills. Work Setup: 100% Onsite in Cebu US Business Hours Salary: Up to PHP 68,000/month Summary Insight: This is a mid- to senior-level BPO operations role, combining data analytics and people management. The WFM Manager acts as the analytical backbone of operations — ensuring the right staffing mix, accurate forecasting, and optimized scheduling for a healthcare voice account. #J-18808-Ljbffr
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WFM Manager
2 weeks ago
Cebu City, Central Visayas, Philippines HOD HR HUB (H³) Full time ₱1,200,000 - ₱1,680,000 per yearJob title: WFM ManagerAccount: HealthcareType of Support: VoiceWork set up: 100% Onsite in CebuWork shift: US Business HoursSalary: Up to 68KStart date: ASAPHeadcount: 1Job Description:Leading a team for performing data analysis and reporting statistical reports and key trends as support for business decisions. Daily, Month end and Quarter end Report...
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BPO WFM Manager
2 weeks ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per yearAbout the job WFM Manager (Cebu) | Onsite Nature Of the Account: Support and Leadership Start Date: ASAP Work Arrangement: 100% Onsite | Cebu Shift Schedule | Restdays: US Business hours Educational Requirement: College Graduate Work Experience:At least 5 to 7 years relevant experience At least 2 years of supervisory experience Advanced Excel...
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WFM Manager
2 days ago
Cebu City, Philippines Wipro Full time2 weeks ago Be among the first 25 applicants Leading a team for performing data analysis and reporting statistical reports and key trends as support for business decisions. Daily, Month end and Quarter end Report generation, PPTs, in-depth and accurate data analysis. Developed various dashboards and reports using Excel, VBA and Power BI. Responsibilities...
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WFM Supervisor
2 weeks ago
Cebu City, Central Visayas, Philippines Teleperformance Full time ₱900,000 - ₱1,200,000 per yearWFM Supervisor at Teleperformance in Cebu IT Park, you will play a vital role in ensuring the smooth operation of the call center. Working in a fast-paced, dynamic environment, you will be responsible for overseeing the team and optimizing workforce planning to deliver exceptional customer service. This full-time role offers the opportunity to start as soon...
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WFM Manager(Cebu City) | Onsite
4 days ago
Cebu City, Philippines TASQ Staffing Solutions Full timeAbout the job WFM (Cebu) | Onsite Nature Of the Account: Support and Leadership Start Date: ASAP Work Arrangement: 100% Onsite | Cebu Shift Schedule | Restdays : US Business hours Educational Requirement : College Graduate Work Experience: At least 5 to 7 years relevant experience At least 2 years of supervisory experience Advanced Excel experience (VLOOKUP,...
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BPO WFM Manager
2 weeks ago
Cebu City, Philippines TASQ Staffing Solutions Full timeAbout the job WFM Manager (Cebu) | Onsite Nature Of the Account: Support and Leadership Start Date: ASAP Work Arrangement: 100% Onsite | Cebu Shift Schedule | Restdays : US Business hours Educational Requirement : College Graduate Work Experience: At least 5 to 7 years relevant experience At least 2 years of supervisory experience Advanced Excel experience...
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WFM Reports
1 day ago
Cebu City, Central Visayas, Philippines OfficePartners, 360 Inc. Full time $40,000 - $60,000 per yearJob Summary:The Reports Analyst plays a critical role in transforming data into actionable insights to support performance monitoring and decision-making. This role is responsible for designing and maintaining scorecard dashboards, consolidating reports from multiple data sources, and performing deep-dive analyses to identify trends, variances, and...
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WFM Assistant Manager
3 days ago
Pasay City, Philippines TASQ Staffing Solutions Full timeTASQ is looking for a WFM assistant manager to work in Pasay in a hybrid setup. Responsibilities Essential Duties & Responsibilities · Lead a team of WFM analysts. · Generate long-range and short-term forecasts at intervals, daily and weekly. · Create, update, and maintain staffing models & resource plans; publish weekly updates. · Create accurate...
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WFM (Cebu) - Onsite
7 days ago
Cebu City, Philippines TASQ Staffing Solutions Full timeNature Of the Account: Support and Leadership Start Date: ASAP Work Arrangement: 100% Onsite | Cebu Shift Schedule | Restdays: US Business hours Educational Requirement: College Graduate Work Experience: At least 5 to 7 years relevant experience At least 2 years of supervisory experience Advanced Excel...
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Lead-WFM Management
1 week ago
Mandaluyong City, National Capital Region, Philippines Sutherland Full time ₱250,000 - ₱500,000 per yearCompany DescriptionSutherland is seeking an attentive and goal-oriented person to join us as a Lead WFM Management. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with youJob DescriptionSchedule Uploader / Manage...
