Human Resources Manager

3 weeks ago

Philippines On Country Management Services Full time

Responsibilities

  • Oversee all aspects of the employee lifecycle, including onboarding, employee records management, and offboarding.
  • Manage Human Resource operational systems such as Vincere.
  • Develop, implement, and maintain Human Resource policies and procedures tailored to the Service or BPO Industry.
  • Monitor and enhance Human Resource workflows to improve efficiency and alignment with business goals, including timekeeping software, ensuring accuracy and efficiency.
  • Generate regular Human Resource reports, including headcount, turnover, and compliance metrics, for management review.
  • Collaborate with management on strategic workforce planning and organizational development.
  • Collaborate with team leaders to address employee concerns and ensure a productive work environment.
  • Assist in building and managing a strong local company culture, ensuring a positive work environment.
  • Lead continuous improvement initiatives to enhance service delivery and operational efficiency.
  • Develop and deliver HR metrics and reporting to measure and monitor the effectiveness of HR shared services and identify opportunities for improvement.
  • Lead performance management efforts to ensure alignment with business goals, providing support for employee evaluations and career development.
  • Implement and monitor key performance indicators (KPIs) and service level agreements (SLAs) to track the effectiveness of HR services.
  • Ensure compliance with Philippine labor laws, including DOLE regulations and statutory benefits.
  • Experience with HR and recruitment in Australia.
Compensation & Benefits Management
  • Develop and implement compensation policies and pay structures aligned with market standards and company objectives.
  • Design and administer employee benefits programs, including statutory benefits (SSS, Pag-IBIG, PhilHealth) and supplementary perks (e.g., HMO, wellness programs).
  • Conduct market benchmarking and salary surveys to maintain competitive compensation packages.
  • Manage and ensure the accuracy of payroll processes in collaboration with finance and HR operations.
  • Ensure compliance with tax regulations and labor laws related to compensation and benefits.
  • Provide guidance to employees and managers on compensation and benefits matters.
  • Prepare reports and analyses to support decision-making related to compensation strategies.
Qualifications
  • Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field.
  • 7+ years of HR experience, with at least 3 years in a leadership role, preferably in a global setting.
  • Proficient in HR systems, payroll systems, and Philippine labor law compliance.
  • Strong analytical skills with attention to detail for managing compensation and compliance.
  • Excellent communication and interpersonal skills, capable of working effectively with teams at all levels.
  • Proven experience in performance management, including managing employee performance and implementing feedback systems.
  • Experience managing a team and leading through change management.
  • Strong analytical skills and ability to use data to drive decision-making.
  • Ability to manage multiple priorities and deliver results in a fast-paced environment.
  • Certifications in HR Management, Total Rewards, or Compensation Management are an advantage.
Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
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