Associate, Client Support

About the Role

Grade Level (for internal use): 07

The Role: The role involves being one of the main contacts of clients in providing them support on maximizing the use of the product. On a day-to-day basis, the associate’s time is spent addressing client questions and requests about the platform (S&P Capital IQ Pro) and the FIG (Financial Institutions Group) data set and is also responsible for escalating issues and inquiries to other teams if necessary, communicating with internal content teams, account management, and sales.

The Impact: Along with providing the best product in the market is providing the best support for it. Associates have a direct impact on the quality of the support provided, hence directly affecting the client's perspective of the quality of the company as a whole. Since the Associates are directly contacting clients, they also have the opportunity to relay feedback to the company and understand the needs of the clients which is valuable to the development of the Platform.

Associates are trained to be experts in using the products, and given that they receive on a day to day basis feedback from clients, they have a good opportunity to explore roles in the product management/content side of the operations. Since they have client interaction experiences as well, they also have a good position to discover opportunities in account management and sales.

Responsibilities

The Associates are our link between the end-user and our products. Combining expertise in our product with a deep understanding of who our clients are and how they use our tools, Associates provide the highest quality support. You will assist our clients with the following tasks:

• Functionality – Consult with clients on the best and most efficient way to achieve quality results, for example how to navigate through the platform or maximize the use of the product.
• Data – Explain our data collection process and the methodologies behind calculations (how data is collected and how financial calculations are derived).
• Problem-solving – Provide creative solutions to meet customer needs.
• Excel modeling – Assist clients in building financial models (ad hoc task and not the main responsibility).
• Specialization – Opportunity to specialize and receive additional training on a particular Platform/Product and with the FIG data set.

Qualifications

• Overall successful candidates are bright, fast learners with a strong interest in learning about financial markets.
• Fresh graduates are welcome to apply as long as there is a strong interest to learn and build a career in Finance.
• 1-2 years of Client Services experience would be an advantage, preferably in the financial industry.
• Sound working knowledge of Microsoft Excel.
• Desire and flexibility to learn and grow in an ever-changing environment.
• Excellent oral and written English communication skills.
• Willing to work in Makati with flexibility of night shifts – 9PM to 6AM.
• Amenable to work on holidays and weekends (shifting schedules).
• Amenable to work in a hybrid setup.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global, we understand the importance of accurate, deep and insightful information. Our team delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit spglobal.com/marketintelligence.

What’s In It For You?

Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology – the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People: We’re more than 35,000 strong worldwide, and our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values: Integrity, Discovery, Partnership. We focus on powering global markets and rely on integrity, discovery, and partnership to achieve shared goals.

Benefits

We take care of you, so you can take care of business. Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off to stay energized.
• Continuous Learning: Resources to grow your career and learn valuable new skills.
• Invest in Your Future: Competitive pay, retirement planning, continuing education with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: Perks for partners and children, with strong benefits for families.
• Beyond the Basics: From retail discounts to referral incentives.

For more information on benefits by country, visit: spgbenefits.com/benefit-summaries

Global Hiring and Opportunity

We are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to health. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, or pre-employment training. Review our guidelines and report suspicious activity.

Equal Opportunity Employer. S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. If you need an accommodation during the application process due to a disability, please email US Candidates: Pay Transparency and discrimination protections are described in the linked resources.

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