Client Support Associate
1 week ago
We are seeking an experienced and detail-oriented Client Support Associate to join our Facilities Management Maintenance and Repair Department. In this role, you will primarily be responsible for supporting Account Managers in providing excellent customer and vendor services. This will include client communication, processing work orders, and direct interaction with the rest of the client's Repair & Maintenance Team. Your exceptional communication skills, attention to detail, and ability to multitask will be crucial in ensuring accurate record-keeping, efficient invoice processing, and effective coordination Responsibilities: Quality Assurance (QA) Calls or Emails: Conduct regular QA calls to clients to follow up on completed maintenance and repair tasks, ensuring customer satisfaction, and identifying areas for improvement. Document feedback and escalate any issues to the appropriate account manager for prompt resolution. Communicate with client to obtain necessary work order criteria in order to begin the scheduling process. Vendor Sourcing: Identify potential new vendors via research; perform vetting process as defined by the client. If the decision is made to bring the Vendor into the Service Network, then all paperwork must be completed and uploaded to SharePoint. Processing Customer Work Orders: all assigned work orders to be processed via ServiceSync WOM within the guidelines and NTE amounts of that specific customer. You will be trained on the specifics of ServiceSync. Vendor communications and scheduling – communicating with all vendors to ensure work orders are executed on time, correctly, and at the correct NTE. Vendor Invoice Requests: Manage the invoice process by liaising with vendors and requesting invoices for completed maintenance requests. Verify invoice accuracy. Vendor Service Complete Calls: Manage the service complete calls by liaising with vendors and ensuring scheduled service requests have been completed as scheduled. Document feedback and escalate any issues to the appropriate account manager for prompt resolution. Vendor Compliance and Quality Assurance: Support compliance with regulatory requirements and quality assurance standards by ensuring proper documentation (e.g. COI, W9, Works Comp Certificate, Vendor Packets), and adherence to processes. Requirements Proven experience in an administrative support role, preferably with exposure to QA calls and invoice processing Excellent communication skills, both written and verbal, with the ability to convey information clearly and professionally Strong organizational skills and attention to detail, ensuring accuracy in record-keeping, data entry, and invoice verification Proficiency in using office software applications (e.g., MS Office Suite, spreadsheets, databases) Ability to multitask, prioritize effectively, and meet deadlines in a fast-paced environment Team-oriented mindset with the ability to collaborate with cross-functional teams and build positive relationships Familiarity with quality assurance processes and invoice management systems is desirable Knowledge of facilities management, maintenance, or repair terminology is a plus HMO with 1 free dependent upon hire Life Insurance Night Differential 20 PTO credits annually VL and SL cash conversion Annual Performance-Based Merit Increases and Employee Recognition Great Company Culture Career Growth and Learning A laptop will be provided by the company Night shift (will cover EST and also PST in the future) #J-18808-Ljbffr
-
Client Support Associate
1 week ago
Makati City, National Capital Region, Philippines VA Masters Full time ₱250,000 - ₱500,000 per yearRole OverviewWe're seeking a dependable and articulate Client Support Associate to manage inbound calls from clients and potential leads. You'll be the first point of contact—answering inquiries, logging details in our systems, and booking services while ensuring every caller feels heard and supported. The ideal candidate is tech-savvy, calm under...
-
Clients Relations Associate
3 weeks ago
Makati, Philippines AC Prime Insurance Brokers, Inc. Full timeOverview On-site - Makati • 1-3 Yrs Exp • Bachelor • Full-time Job Description Company Description AC Prime Insurance Brokers, Inc. is a growing insurance brokerage in the Philippines, dedicated to providing innovative and reliable insurance solutions. Our leadership team brings decades of industry experience, ensuring exceptional service and...
-
Associate, Client Support
1 week ago
Makati City, National Capital Region, Philippines S&P Global, Inc. Full time $40,000 - $60,000 per yearAbout the Role:Grade Level (for internal use):07About the Role: Associate, Client Support (Capital Markets)The Team: Join a team that develops your financial knowledge, S&P product expertise, problem-solving skills, and professional communication. You will serve on the Capital Markets Client Services team, where you will help clients resolve their issues,...
-
Associate, Client Support
1 week ago
Makati, Philippines S&P Global Full timeAbout the Role Grade Level: 07. Role: Associate, Client Support (Capital Markets). The Team Join a team that develops your financial knowledge, S&P product expertise, problem‑solving skills, and professional communication. You will serve on the Capital Markets Client Services team, helping clients resolve issues, interpret data, and navigate the Capital IQ...
-
Associate, Client Support
1 week ago
Makati City, National Capital Region, Philippines S&P Global Full time ₱1,200,000 - ₱2,400,000 per yearAbout The RoleGrade Level (for internal use):07The TeamOur global team is dedicated to delivering exceptional client support, helping clients make informed business decisions through our platform — with a focus on the Energy dataset. We foster a culture of respect, openness, and collaboration to ensure efficient and high-quality service.The ImpactAs the...
-
Associate, Client Support
1 week ago
Makati City, National Capital Region, Philippines S&P Global Full time $40,000 - $60,000 per yearAbout the Role:Grade Level (for internal use):07The Team:Our global team is dedicated to delivering exceptional client support, helping clients make informed business decisions through our platform — with a focus on the Energy dataset. We foster a culture of respect, openness, and collaboration to ensure efficient and high-quality service.The Impact:As the...
-
Associate, Client Support
1 week ago
Makati City, National Capital Region, Philippines S&P Global, Inc. Full time ₱40,000 - ₱80,000 per yearAbout the Role:Grade Level (for internal use):07The Team:Our global team is dedicated to delivering exceptional client support, helping clients make informed business decisions through our platform - with a focus on the Energy dataset. We foster a culture of respect, openness, and collaboration to ensure efficient and high-quality service.The Impact:As the...
-
Client Engagement Associate
1 week ago
Makati City, National Capital Region, Philippines Serino Systems, Inc. Full time ₱900,000 - ₱1,200,000 per yearAbout the Role:The Client Engagement Associate plays a key role in building and nurturing relationships with potential and existing clients of Serino. This position focuses on understanding client needs, promoting suitable product or solutions, and ensuring a smooth customer experience from initial contact to post-delivery support. The role is ideal for...
-
Associate, Client Support
4 weeks ago
Makati, Philippines S&P Global, Inc. Full timeAbout the Role Grade Level: 07 The Team Our global team is dedicated to delivering exceptional client support, helping clients make informed business decisions through our platform — with a focus on the Energy dataset. We foster a culture of respect, openness, and collaboration to ensure efficient and high-quality service. The Impact As the face of the...
-
Client Engagement Associate
3 days ago
Makati City, National Capital Region, Philippines Serino Systems, Inc. Full timeAbout the Role:The Client Engagement Associate plays a key role in building and nurturing relationships with potential and existing clients of Serino. This position focuses on understanding client needs, promoting suitable product or solutions, and ensuring a smooth customer experience from initial contact to post-delivery support. The role is ideal for...
