Player Support Representative

Player Support Representative With Technical Support Expertise

Makati, National Capital Region

Posted today

Job Description

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

The Opportunity: Provide production monitoring of data, error analysis, as well as serve as the customer contact for questions on usage, functionality and problems encountered with OpenText products and services.

You Are Great At:

• Providing technical support, responding to case service levels, providing production support, effectively analyzing issues, providing issue resolution, and customer notification. Recreating customer issues and escalating to the appropriate level.
• Working cross-functionally within the organization in a team environment to deliver quality, satisfaction, and resolutions to customers. Submitting/providing ideas/suggestions for new content to knowledge base.
• Performing other/additional duties and projects that may be periodically assigned and may require on-call and weekend rotation.

What it takes:

• Experience with Operating Systems (Unix/Linux and Windows).
• Experience with Database (SQL, Oracle).
• Experience with Active Directory.
• Electronic Data Interchange (EDI) knowledge preferred.
• Strong English communication skills and ability to deliver technical solutions to customers who may or may not be EDI savvy.

Additional Notes: Global Vaccination Policy applies; Equal Opportunity Employer.

Technical Support Representative

Location variety: Taguig, Makati, Mandaluyong, Antipolo, and other NCR locations

Posted today

Job Description

Overview: Technical Support Representatives field customer inquiries and provide solutions to create excellent customer experiences. Opportunities to grow and develop your career in a collaborative environment.

Responsibilities:

• Provide excellent customer service through active listening.
• Work with confidential customer information in a secure manner.
• Aim to resolve issues on the first call by being proactive.
• Communicate appropriately and adequately with customers.

Qualifications:

• Filipino citizen or equivalent legal status.
• Proven oral and written English communication skills.
• Strong logic and problem-solving skills.
• Availability to work in various shifts.
• Skill in using Windows operating systems.
• Organization and work prioritization skills.
• TP PRNQE / TP TGG / TP MKTI / TP ANPLO (location-specific codes) depending on posting.

Job Types: Full-time, Permanent

Salary: Php22,000.00 - Php24,000.00 per month

Benefits: Flextime, Paid training, Pay raise

Schedule: 8 hour shift, Shift system

Supplemental Pay: 13th month salary, Bonus pay, Overtime pay, Performance bonus, Yearly bonus

COVID-19 considerations: Always

Technical Support Representative

Location: Taguig, National Capital Region

Posted today

Job Description

Overview: See above.

Responsibilities and Qualifications: See above.

Job Types: Full-time, Permanent

Salary: Php22,000.00 - Php24,000.00 per month

Benefits: Flextime, Paid training, Pay raise

Schedule: 8 hour shift, Shift system

Supplemental Pay: 13th month salary, Bonus pay, Overtime pay, Performance bonus, Yearly bonus

COVID-19 considerations: Always

Technical Support Manager

Location: Ortigas, National Capital Region

Posted: 333 days ago

Job Description

Summary: A Service Supervisor is assigned for the upkeep of the company\'s assets deployed across the country via on-site and remote implementations. Responsibilities include remote and on-site asset technical support, documentation, hardware and software installation and configurations, maintenance, and team management.

Roles and Responsibilities:

• Remote and on-site asset technical support; updating and documentation.
• Hardware and software installation and configurations; periodic on-site asset maintenance.
• Assist in R&D of IT hardware requirements; processing of COP/COC/COI.
• Oversee and manage the team.

Requirements:

• At least a graduate of Computer, IT or related fields.
• Experience in remote and on-site technical support; hardware/software installation and configurations.
• At least 3 years of experience in the scope; 7 years minimum overall experience.
• Team management experience; willing to work onsite in Ortigas; willing to do field work if needed.

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