Technical Support Specialist

3 days ago

Pampanga Philippines Buscojobs Full time

Job Description

Improve customer service experience, create engaged customers and facilitate organic growth. Take ownership of customers issues and follow problems through to resolution. Set a clear mission and deploy strategies focused towards that mission. Develop service procedures, policies and standards. Keep accurate records and document customer service actions and discussions. Analyze statistics and compile accurate reports. Control resources and utilize assets to achieve qualitative and quantitative targets. Adhere to and manage the approved budget. Maintain an orderly workflow according to priorities.

  • Technical Support Specialist Crystal Reports j... (if applicable, keep the original title as provided)
Responsibilities
  • Keep up to date on products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.
  • Achieve individual revenue and customer service targets to support delivery of team/departmental targets.
  • Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes.
  • Maintain data protection and confidentiality for both staff and customers.
  • Support other departmental functions as required (e.g. ticketing & E-Services desk, pre-flight checks, service desk, etc.).
Qualifications & Details
  • Job Types: Full-time, Fresh graduate
  • Salary: From Php21,000.00 per month
  • Benefits: Health insurance; Life insurance; Opportunities for promotion; Paid training; Promotion to permanent employee
  • Schedule: Shift system
  • Ability to commute/relocate: Angeles City, Pampanga: Reliably commute or planning to relocate before starting work (required)
  • Experience: Customer Service Representative: 1 year (required)
  • Language: English (preferred)

Posted today

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