L1 Technical Support

19 hours ago

Pampanga Philippines Cloudstaff Full time

Work From Office - This is a Work-from-office setup based in Mabalacat

A fast-growing telecommunications company, based in Sydney, providing an exciting opportunity for a Technical Support Specialist. We have a professional, relaxed environment with ongoing training and support. Your primary role will be to provide support to our users all around Australia while liaising with the Technical Support Team and working towards Key Performance Indicators to ensure technical issues are resolved effectively and efficiently.

  • Provide support and troubleshooting for NBN Internet, VOIP, and IPTV issues via Phone, Email, Live Chat
  • Monitor outstanding tickets and keep stakeholders informed of progress
  • Troubleshoot hardware and application problems at the initial point of contact from the customer
  • Taking responsibility for actions required to deliver solutions to the customer in a timely manner
  • Ensure our existing & new customer base are supported with quality service
  • Liaising with Network Carriers and Service Suppliers
  • Proven ability to manage, prioritize and take ownership from start to finish of your work.
  • Good analytical skills
  • Understanding of Networking
  • Helpdesk/technical troubleshooting experience preferably within the telecommunications industry
  • Proven Communication Skills
  • A team player with a collaborative mindset and ‘can-do’ attitude
  • Strong time management and organizational skills
  • Sound PC knowledge
  • Ability to provide timely, efficient, and professional service to customers to ensure client satisfaction
  • Proven ability to work independently as well as part of a team
  • Enthusiastic, motivated, and eager to learn

Non-negotiable skills & requirements:

  • Helpdesk/technical troubleshooting experience preferably within the telecommunications industry

Benefits and perks:

  • Become part of the Employee Share Units program
  • Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
  • Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
  • Endless opportunities for career advancement
  • In-house psychiatrist available to support employees' well-being
  • International career growth and connections
  • Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays
  • Mental Wellness Employee Assistance program through Lifeworks
  • Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
  • Superb and exciting Mid-Year Parties – with items to give away and cash prizes
  • Top notch workplace with first class VIP lounge and game rooms
  • Unlimited cash incentives for hired referrals
  • We set you up for success with a company-provided PC/Laptop and fiber internet connection
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