Us Customer Success Coordinator

Us Customer Success Coordinator Saas jobs in S...

Posted 1 day ago

Job Viewed

Tap Again To Close

The client is Australia's leading specialist in jewellery and luxury watch insurance. We offer tailored coverage against loss, damage, and theft, giving our customers the confidence to enjoy their treasured items anytime, anywhere. With a strong B2B and B2C network across the country, we're redefining the insurance experience through innovation, trust, and exceptional service.

As we continue to grow, we're looking for passionate individuals to join our dynamic and welcoming team. If you\'re customer-focused, detail-oriented, and thrive in a fast-paced environment, we'd love to hear from you.

About the Role

As a Customer Relations Consultant, you\'ll be the first point of contact for our valued clients, handling enquiries via phone and email, maintaining accurate records, and supporting our external payment systems. You\'ll play a key role in delivering exceptional service, identifying opportunities for new business, and contributing to customer retention.

Key Responsibilities

• Customer Service Excellence: Respond to a wide range of customer queries with professionalism and empathy.
• Administrative Support: Manage policy updates, customer requests, and monthly payment processes.
• Performance & Targets: Meet individual and team KPIs through efficient and accurate task execution.
• Brand Advocacy: Encourage satisfied customers to share their experiences through reviews and testimonials.
• Data Management: Maintain up-to-date and accurate CRM records.
• Training & Compliance: Participate in ongoing training and ensure compliance with industry standards.
• Customer Retention: Support the renewal journey by communicating product benefits and maintaining engagement across multiple channels.

What We\'re Looking For

• Proven experience in customer service or a similar role
• Excellent verbal and written English communication skills
• Strong organisational and multitasking abilities
• Proficiency in CRM systems and Microsoft Office Suite

This advertiser has chosen not to accept applicants from your region.

Ayala Alabang, National Capital Region ₱69500 Y California Clothing Inc licensee of GUESS PH

Posted 1 day ago

Job Viewed

Tap Again To Close

MAJOR RESPONSIBILITES:

SALES

• Achieve daily sales quota and required KPIs.
• Deliver excellent customer service in adherence to the Guess Selling Culture. Well-versed in the mechanics of promotional sales activity and persistent in introducing the promotion to all customers.
• Provide feedback to store head on fast moving and slow moving merchandise. Replenish and arrange merchandise in the sales floor at all times in adherence to store planogram and visual merchandising guidelines.

OPERATIONAL EXCELLENCE

• Conduct morning and evening count on a daily basis.
• Replenish and arrange merchandise in the sales floor at all times in adhere to store planogram and Visual Merchandising guidelines.
• Maintain cleanliness and orderliness in the sales floor at all times.
• Execute security measures in the selling area to prevent pilferage.

JOB QUALIFICATIONS:

• At least college level.
• Preferably with at least six (6) months selling experience. Experience in Retail industry is an advantage.
• Good oral communication skills.
• Physically fit with STAR QUALITY.

Job Type: Temporary
Contract length: 10 days

Pay: From Php695.00 per day

Language:

Expected Start Date: 09/01/2025

This advertiser has chosen not to accept applicants from your region.

Posted 1 day ago

Job Viewed

Tap Again To Close

• Serve as the Ambassador of Omotenashi, driving exceptional customer experiences.
• Act as a frontline officer for the Customer Relations Department.
• Serve as the primary contact for Voice of the Customer (VOC) and feedback management. Ensure timely sharing and coordination of VOCs with process owners by providing detailed information, conducting investigations, recommending solutions, and preparing action plans.
• Maintain close and effective collaboration with process owners to guarantee prompt resolution of customer concerns.
• Respond promptly to client inquiries, concerns, and complaints, delivering timely resolutions. Continuously monitor all communication channels to ensure client interactions are managed effectively.
• Create, track, and monitor tickets to ensure proper resolution. Immediately report any system issues to the CRD Supervisor.
• Regularly monitor the XM dashboard for Sales and Service performance.
• Conduct Lexus Guest Experience Survey (LGES) callouts for Sales and Service without delay.
• Monitor daily results from HappyOrNot and Lexus In Moment Survey (LIMS), investigate negative or red ratings, and provide a detailed chronology, vehicle history, and recommended solutions.
• Prepare summary reports of surveys, including LGES Calls (Service/Sales), LIMS, and HappyOrNot.
• Provide immediate response and resolution to inquiries and complaints at CWD.
• Maintain close coordination with Toyota Motor Philippines (TMP) – Customer Relations Department (CRD), ensuring compliance with required resolutions and prioritizing customer satisfaction.
• Provide regular performance reports to management, highlighting team achievements, satisfaction scores, and areas for improvement.
• Act as the Person In Charge (PIC) for Kaizen initiatives related to LIMS for Sales and Service.
• Oversee and manage the Customer Experience Ambassadors team for both Sales and Service departments.
• Prepare Customer Relations Department (CRD) memos as needed.
• Create a positive first impression and foster an engaging, motivating work environment.
• Ensure strict compliance with Policies and Procedures (P&P) and achieve targets for the Lexus Dealer Success Program (LDSP) and CRD audit activities.
• Support CRD programs, Heart Touching Events (HTE), and other PRB/Marketing initiatives.
• Prepare detailed CRD reports and maintain regular communication with CRD Officers, Supervisors, and Managers.
• Assist with budget preparation and ensure adherence to compliance and budget guidelines.
• Collaborate effectively with various departments (Sales, Service, Finance, HR, IT) to deliver a cohesive and seamless customer experience.
• Perform additional duties as assigned by the CRD Supervisor or Customer Relations Manager

Requirements:

• Bachelors Degree in Commerce, Economics, Marketing, Business Administration or equivalent
• At least 3-5 years as a Senior Customer Relations Officer/ Customer Relations Supervisor in an automotive dealership or equivalent
• Excellent customer service skills especially complaint handling
• Effective communication abilities with customers and colleagues
• Candidate must be willing to work in BGC Taguig City

This advertiser has chosen not to accept applicants from your region.