Customer Success Operations Manager

Job listings contain multiple roles in a single document. The refined version preserves the original content for each role, converting faux formatting into proper lists and headings using only allowed tags.

Customer Success Operations Manager (Sa...)

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Job Description

Role Overview: We are seeking a motivated CRM Manager to lead the design, setup, and optimization of player journeys, missions, tiered VIP structures, and reward mechanics within a game platform. You will be responsible for configuring and managing lifecycle marketing campaigns and gamification elements through advanced CRM tools.

Key Responsibilities

• Build and manage multi-step customer journeys, missions, and VIP tiers using CRM and gamification platforms.
• Automate and personalize engagement campaigns via email, SMS, and in-app interactions.
• Monitor player data and campaign KPIs to optimize retention and revenue.
• Collaborate closely with marketing, data, and product teams to enhance player experience.
• Act as a CRM expert within the team, maintaining documentation and driving best practices.
• Support seasonal events, loyalty programs, and continuous journey improvements.

Qualifications

• 2+ years' experience in CRM operations, lifecycle marketing, or gamification in digital or gaming environments.
• Strong analytical skills with ability to interpret player/customer data and campaign performance.
• Goal-oriented, well-organized, attention to detail, and excellent communicator.

CRM and Marketing Automation Tools Knowledge

• Experience with CRM and marketing automation tools (e.g., Salesforce Marketing Cloud, Braze, Optimove, or similar) and gamification-focused platforms is a strong advantage but not mandatory.
• Willingness to learn and quickly master automation tools will be supported through training.

Job Type: Full-time

• Flextime
• Health insurance
• Promotion to permanent employee
• Staff meals provided

Application Question(s):

• Are you willing to learn new tools in executing your job responsibilities?

Language:

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Customer Relations Personnel

Ayala Alabang, National Capital Region ₱69500 Y California Clothing Inc licensee of GUESS PH

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Job Description

MAJOR RESPONSIBILITIES: SALES

• Achieve daily sales quota and required KPIs.
• Deliver excellent customer service in adherence to the Guess Selling Culture. Well-versed in the mechanics of promotional sales activity and persistent in introducing the promotion to all customers.
• Provide feedback to store head on fast moving and slow moving merchandise. Replenish and arrange merchandise in the sales floor at all times in adherence to store planogram and visual merchandising guidelines.

OPERATIONAL EXCELLENCE

• Conduct morning and evening count on a daily basis.
• Replenish and arrange merchandise in the sales floor at all times in adherence to store planogram and Visual Merchandising guidelines.
• Maintain cleanliness and orderliness in the sales floor at all times.
• Execute security measures in the selling area to prevent pilferage.

JOB QUALIFICATIONS

• At least college level.
• Preferably with at least six (6) months selling experience. Experience in Retail industry is an advantage.
• Good oral communication skills.
• Physically fit with STAR QUALITY.

Job Type: Temporary
Contract length: 10 days

Pay: From Php695.00 per day

Language:

Expected Start Date: 09/01/2025

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Customer Relations Consultant

Posted 1 day ago

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Job Description

The client is Australia\'s leading specialist in jewellery and luxury watch insurance. We offer tailored coverage against loss, damage, and theft, giving our customers the confidence to enjoy their treasured items anytime, anywhere. With a strong B2B and B2C network across the country, we\'re redefining the insurance experience through innovation, trust, and exceptional service.

As we continue to grow, we\'re looking for passionate individuals to join our dynamic and welcoming team. If you\'re customer-focused, detail-oriented, and thrive in a fast-paced environment, we\'d love to hear from you.

About the Role

As a Customer Relations Consultant, you\'ll be the first point of contact for our valued clients, handling enquiries via phone and email, maintaining accurate records, and supporting our external payment systems. You\'ll play a key role in delivering exceptional service, identifying opportunities for new business, and contributing to customer retention.

Key Responsibilities

• Customer Service Excellence: Respond to a wide range of customer queries with professionalism and empathy.
• Administrative Support: Manage policy updates, customer requests, and monthly payment processes.
• Performance & Targets: Meet individual and team KPIs through efficient and accurate task execution.
• Brand Advocacy: Encourage satisfied customers to share their experiences through reviews and testimonials.
• Data Management: Maintain up-to-date and accurate CRM records.
• Training & Compliance: Participate in ongoing training and ensure compliance with industry standards.
• Customer Retention: Support the renewal journey by communicating product benefits and maintaining engagement across multiple channels.

What We\'re Looking For

• Proven experience in customer service or a similar role
• Excellent verbal and written English communication skills
• Strong organisational and multitasking abilities
• Proficiency in CRM systems and Microsoft Office Suite

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2

customer relations officer

Posted 1 day ago

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Job Description

• Generate Leads for Z lab Products and Services – from sourcing and turning it into Sales
• Determining customer needs and buying potentials
• Conduct regular telemarketing: Send mail proposals, Client Visit, Product Presentation, and Selling to new and Existing Clients
• Working effectively to expand customer base.
• Provide management with activity and progress reports, customer needs, problems, interests, competitive activities and strategies, and potential for new products and services.
• Developing customer relations by educating the customers about a cosmetics company\'s services, products, and prices
• Building Strong Relationship with customers
• Handling Customer Complaints, making resolutions

Qualifications:

Maximum Education: Candidate must possess at least a Bachelor\'s / College Degree, Business Studies/Administration/Management, Medical Science, Marketing, or Equivalent.

Work Experience: With at least 3 years proven record of work experience as a medical representative or as a sales executive

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3

Customer Relations Assistant

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ACMobility is looking for a passionate and customer-focused Customer Relations Specialist to join our team. If you love creating great experiences, solving concerns, and building loyalty, this is your chance to make a real impact.

The Customer Relations Specialist ensures excellent customer service by handling feedback, conducting follow-ups, supporting aftersales programs, ensuring compliance, organizing care activities, and maintaining customer areas to promote satisfaction, loyalty, and service retention at ACMobility.

What You\'ll Do:

Customer Feedback & Support

• Be the friendly voice that checks in with customers post-sale and after service.
• Gather insights through surveys and ensure every concern is heard, documented, and resolved.
• Share your findings in monthly reports to help us grow even better
• Send out timely reminders for Periodic Maintenance Services (PMS) via text, Viber, email—you name it
• Step in as our telemarketing hero when needed.
• Help boost service intakes, retention rates, and parts sales through creative aftersales initiatives.

Compliance

• Keep our team aligned with key consumer laws like the Consumer Act, Lemon Law, and Data Privacy Act.
• Be the go-to person for compliance awareness and updates.

Customer Care

• Plan and execute customer care activities that spark joy and loyalty.
• Help attract new vehicle buyers and keep our service bays buzzing with happy return customers.

Qualifications:

• A degree in Marketing, Advertising, Mass Communications, or Business Management
• At least 1 year of customer service experience (bonus points if it\'s in automotive)
• Strong communication and interpersonal skills
• A passion for excellence and teamwork
• A knack for customer handling and service innovation

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4

Customer Relations Officer

Posted 1 day ago

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Job Description

• Serve as the Ambassador of Omotenashi, driving exceptional customer experiences.
• Act as a frontline officer for the Customer Relations Department.
• Serve as the primary contact for Voice of the Customer (VOC) and feedback management. Ensure timely sharing and coordination of VOCs with process owners by providing detailed information, conducting investigations, recommending solutions, and preparing action plans.
• Maintain close and effective collaboration with process owners to guarantee prompt resolution of customer concerns.
• Respond promptly to client inquiries, concerns, and complaints, delivering timely resolutions. Continuously monitor all communication channels to ensure client interactions are managed effectively.
• Create, track, and monitor tickets to Ensure proper resolution. Immediately report any system issues to the CRD Supervisor.
• Regularly monitor the XM dashboard for Sales and Service performance.
• Conduct Lexus Guest Experience Survey (LGES) callouts for Sales and Service without delay.
• Monitor daily results from HappyOrNot and Lexus In Moment Survey (LIMS), investigate negative or red ratings, and provide a detailed chronology, vehicle history, and recommended solutions.
• Prepare summary reports of surveys, including LGES Calls (Service/Sales), LIMS, and HappyOrNot.
• Provide immediate response and resolution to inquiries and complaints at CWD.
• Maintain close coordination with Toyota Motor Philippines (TMP) – Customer Relations Department (CRD), ensuring compliance with required resolutions and prioritizing customer satisfaction.
• Provide regular performance reports to management, highlighting team achievements, satisfaction scores, and areas for improvement.
• Act as the Person In Charge (PIC) for Kaizen initiatives related to LIMS for Sales and Service.
• Oversee and manage the Customer Experience Ambassadors team for both Sales and Service departments.
• Prepare Customer Relations Department (CRD) memos as needed.
• Create a positive first impression and foster an engaging, motivating work environment.
• Ensure strict compliance with Policies and Procedures (P&P) and achieve targets for the Lexus Dealer Success Program (LDSP) and CRD audit activities.
• Support CRD programs, Heart Touching Events (HTE), and other PRB/Marketing initiatives.
• Prepare detailed CRD reports and maintain regular communication with CRD Officers, Supervisors, and Managers.
• Assist with budget preparation and ensure adherence to compliance and budget guidelines.
• Collaborate effectively with various departments (Sales, Service, Finance, HR, IT) to deliver a cohesive and seamless customer experience.
• Perform additional duties as assigned by the CRD Supervisor or Customer Relations Manager

Requirements

• Bachelor\'s Degree in Commerce, Economics, Marketing, Business Administration or equivalent
• At least 3-5 years as a Senior Customer Relations Officer/ Customer Relations Supervisor in an automotive dealership or equivalent
• Excellent customer service skills especially complaint handling
• Effective communication abilities with customers and colleagues
• Candidate must be willing to work in BGC Taguig City

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5

customer relations officer

Posted today

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Job Description

• Generate Leads for Z lab Products and Services – from sourcing and turning it into Sales
• Determining customer needs and buying potentials
• Conduct regular telemarketing: Send mail proposals, Client Visit, Product Presentation, and Selling to new and Existing Clients
• Working effectively to expand customer base.
• Provide management with activity and progress reports, customer needs, problems, interests, competitive activities and strategies, and potential for new products and services.
• Developing customer relations by educating the customers about a cosmetics company\'s services, products, and prices
• Building Strong Relationship with customers
• Handling Customer Complaints, making resolutions

Qualifications:

Maximum Education: Candidate must possess at least a Bachelor\'s / College Degree, Business Studies/Administration/Management, Medical Science, Marketing, or Equivalent.

Work Experience: With at least 3 years proven record of work experience as a medical representative or as a sales executive

This advertiser has chosen not to accept applicants from your region.

6

Customer Relations Officer

Carmona, Cavite ₱ - ₱ Y The Shaw Motor Plaza Corp. – Shaw Boulevard, Mandaluyong City

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Job Description

Duties and Responsibilities:

• Promotes Company through effective customer relations and goodwill activities.
• Ensures that new vehicle sales customers are contacted a week after delivery of the unit to ensure customer\'s satisfaction on overall dealership experience.
• Contacts service customers for after-service customer follow-up to ensure customer\'s satisfaction on the services performed, three days after the unit released from the dealer.
• Attends to customer inquiries and concerns and act immediately and effectively to resolve the same.
• Assists the operating departments on issues requiring assistance and follow-up from/to the manufacturers.
• Performs internal audit on operating departments to ensure adherence to standards set forth by the manufacturers.
• Submits internal and external reportorial requirements on or before the set deadline.
• Assist the Service Department in promoting and implementing service appointment system
• Assist/facilities in training conducted by the department
• Maintains an accurate and efficient file of customer data
• Performs other duties that may be assigned as need arises.

Job Requirements:

• Bachelor\'s Degree (Required)
• With knowledge/familiarity with automotive dealership and customer relations
• Organized and have attention to detail
• Excellent communication and interpersonal skills
• Willing to work from Monday to Saturday

Job Types: Full-time, Permanent

• Company events
• Free parking
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Ability to commute/relocate:

• Carmona: Reliably commute or planning to relocate before starting work (Preferred)

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7

Customer Relations Assistant

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Job Description

The Customer Relations Assistant functions as the company\'s link to the customer in relation to information on incoming shipment and subsequently submission of receiving reports. Communicates and handles customer requirements on withdrawal of goods up to submission of proof of delivery on distribution/transportation. Maintenance of accounts thru excellent servicing. This includes development of good business relationship with internal customers, external customers/suppliers, truckers, and agents

Qualifications

1. College graduate preferably Business, Marketing or equivalent course

• With at least 2 years\' related experience in warehouse operations

Job Types: Full-time, Permanent

• Health insurance
• Life insurance
• Paid training

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8

Customer Relations Services

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Job Description

The ideal candidate executes the overall security program of his assigned mall. To maintain a safe and secured environment for all the customers, employees, guests, and other personnel within the mall he is assigned in, as well as other business related structures, in order to preserve a harmless environment which will result to profit and good business for the organization as well as achieve customer satisfaction within the limits of company standards, policies, and government law on security administration.

Responsibilities

• Implements CRS plans and programs through the direction of the CRS Manager
• Conducts regular inspection of all security posts in their mall branch
• Attends to all types of complaints in coordination with mall operations

Qualifications

• With at least 6 months-2 years work experience in the security industry.
• Basic knowledge in computer. Basic knowledge in Emergency Response.
• Excellent work etiquette and good verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

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