Technical Support Representative

22 hours ago

Pampanga Philippines Tata Consultancy Services Full time

Technical Support Representatives are dynamic and highly driven professionals who work with enthusiasm and accuracy,-going beyond satisfying customer queries and concerns. Responsibilities: Attract potential customers by answering product and service questions and suggesting information about other products and services. Open customer accounts by recording account information. Maintain customer records by updating account information. Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution. Maintain financial accounts by processing customer adjustments. Recommend potential products or services to management by collecting customer information and analyzing customer needs. Prepare product or service reports by collecting and analyzing customer information. Contribute to team effort by accomplishing related results as needed. Requirements: Can easily be trained. Basic knowledge in computer navigation. Amenable to work on shifting schedule. Bachelor's Degree or finished 2 years in college with no back subjects and relevant BPO experience. TSR experience is an advantage. Seniority level: AssociateEmployment type: Full-timeJob function: Customer Service #J-18808-Ljbffr

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