BPO Team Lead

1 day ago

Manila, National Capital Region, Philippines Moder Solutions Inc. Full time ₱900,000 - ₱1,200,000 per year

Moder Solutions Inc. is hiring Team Leaders

Alabang, Muntinlupa City

Work Setup: 100% Onsite

Shift: Night Shift (9pm to 6am)

Start Date: November 10

About the Role

Moder Solutions Inc. is hiring a driven and experienced Team Lead to join our US mortgage account in Alabang.

We're looking for a strong BPO leader with a background in billing and collections, excellent communication skills, and a proven ability to coach and develop high-performing teams.

Key Responsibilities:
  • Lead a team of 12–20 residential mortgage professionals
  • Track team performance and send daily production updates, including productivity tips and improvement plans
  • Motivate and guide the team through coaching, recognition, and team-building initiatives
  • Oversee pipeline management to ensure SLA and performance metrics are consistently met
  • Collaborate with Operations, Quality, and Performance teams to align on goals and priorities
  • Conduct 1:1 coaching sessions, daily/weekly huddles, and regular feedback meetings
  • Act as a Subject Matter Expert (SME) to assist with escalations and support team learning
  • Provide insights for process improvements, training updates, and job aid enhancements
  • Help team members develop skills and reach performance targets through structured development
Qualifications:

Bachelor's degree preferred

Minimum of 2 years' experience in a Team Lead or Supervisory role in the BPO industry

Strong billing and collections experience is REQUIRED

Background in mortgage, banking, lending, finance, or insurance is a plus

Excellent written and verbal English communication skills

Proficient in Microsoft Office, especially Excel and PowerPoint

Willing to work onsite in Alabang, Muntinlupa City

Salary & Benefits

Competitive offer

HMO coverage with 1 free dependent

Life Insurance

Opportunities for career advancement and skill development

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