Customer Care Advocate

4 weeks ago

Metro Manila Philippines Regal Rexnord Full time

Overview

Customer Care Advocate at Regal Rexnord. Position summary: Perform complex transactions regarding claims and returns requests and process corresponding credits and/or denials. Work with other departments to resolve disputed claims or debits. Monitor system for outstanding deductions and process resolution.

Responsibilities
  • Perform more complex research of debits for customer claims and returns and process the corresponding credits and/or denials.
  • Approve/deny all returns based on policy, appeal denied return items, assist with dispute resolution.
  • Review debit information, make direct calls to customer to obtain missing information.
  • Monitor outstanding deductions and reconcile balances.
  • Notify distribution center of shipping discrepancies.
  • May authorize credit up to appropriate credit value assigned. Credits of greater value must be approved by Supervisor or Manager of department, or appropriate director.
  • Review accuracy of credit files and maintain appropriate credit files.
  • Distribute credit copies and supporting documents.
  • Write denial letters to customer for debits/claims that are denied.
  • Provide excellent customer service to business unit POCs and other internal customers.
  • Prepare monthly metric reports, field credit reports, etc.
  • Work with sales force and collections to keep outstanding balances minimal.
  • Process promotional event credits.
  • Escalate issues and concerns to management.
  • Verify reviewable items with planners and counterparts.
  • Adhere to all Export, Import and Supply Chain Security Policy requirements relevant to the position.
  • Adhere to ISO Standards.
  • Job duties include but are not limited to the above.
Qualifications
  • 4 Year College Degree
  • Business degree / background, optional
  • Customer Service Experience (optional)
  • PC skills: PowerPoint, Word, Excel, Access, E-mail/Outlook, Internet/Intranet for business functions
  • Above average spoken and written communication skills
  • Ability to handle varying workloads
Training
  • ERP Training (SAP/Oracle, Esker, any applicable Finance ERP)
  • MS Office Applications (Excel, Word)
  • Soft Skills Training (attitude, teamwork, customer service, interpersonal skills, time management, English communication including business writing)

Travel: None

Language: English

Shift: Night Shift

About Regal Rexnord

Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools. The Company’s end markets include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.

#J-18808-Ljbffr

  • Customer Care Advocate

    7 days ago

    Manila, National Capital Region, Philippines Regal Rexnord Full time ₱350,000 - ₱700,000 per year

    Position SummaryThe Customer Care Advocate II serves as the primary contact for requests for orders, quotes, product questions, as well as a myriad of other customer inquiries. This role ensures a seamless customer experience through expertise, ownership, accountability, and responsiveness. CCA II receives general product, systems, and process training on...

  • Customer Advocate

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Overview Job Title: Customer Advocate - Travel In this job, you will Work autonomously within defined processes and procedures or methodologies, take standard decisions and may support the development of solutions to complex problems of a recurring nature. Receive instruction, guidance and direction from more senior level roles or manager, with regular...

  • Customer Experience Advocate

    6 days ago

    , Metro Manila, Philippines MicroSourcing Full time

    Customer Experience Advocate (Open to Fresh Graduates!) Join to apply for the Customer Experience Advocate (Open to Fresh Graduates!) role at MicroSourcing Position: Customer Experience Advocate Work setup & shift: Onsite | Shifting You'll have: Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents,...

  • Customer Advocate

    2 weeks ago

    Manila, National Capital Region, Philippines Atlassian Full time ₱1,200,000 - ₱2,400,000 per year

    Overview:Working at AtlassianAtlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a...

  • Customer Experience Advocate

    5 days ago

    Eastwood, Metro Manila, Philippines MicroSourcing Full time ₱250,000 - ₱500,000 per year

    Discover your 100% YOU with MicroSourcingPosition: Customer Experience AdvocateLocation: 1880 Eastwood Ave Quezon CityWork setup & shift: Onsite | ShiftingWhy join MicroSourcing?You'll have:Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life...

  • Customer Experience Advocate

    5 days ago

    Manila, National Capital Region, Philippines MicroSourcing Full time ₱900,000 - ₱1,200,000 per year

    Discover your 100% YOU with MicroSourcingPosition:Customer Experience AdvocateLocation:1880 Eastwood Ave Quezon CityWork setup & shift:Onsite | ShiftingWhy join MicroSourcing?You'll have:Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance,...

  • Customer Care Associate

    18 minutes ago

    Philippines Remote - Referral Board Full time ₱150,000 - ₱250,000 per year

    The position The Customer Care Associate position at Remote is focused on supporting our standard users. The Customer Care Associate will be responsible for providing customer support to our various user types across a number of verticals and product areas via email and live messaging channels. This is an exciting time to join Remote RequirementsStrong...

  • Customer Success Lead

    2 weeks ago

    Philippines (Remote) Abby Care Full time $60,000 - $80,000 per year

    About Abby Care Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving. Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the...

  • Customer Care Associate

    3 days ago

    , Metro Manila, Philippines NTT DATA North America Full time

    Overview As a Customer Care Specialist (Tier 1), you will be responsible for handling inbound calls from existing and potential customers. You are directly accountable for meeting and exceeding client goals as they relate to service levels and quality of calls within a team-driven and fast-paced work environment. Successful incumbents will have a keen...

  • Product Advocate

    4 weeks ago

    , , Philippines Apollo Full time

    Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified...