Team Lead, Customer Care

4 weeks ago

Philippines Dynata Full time
**Team Lead, Customer Care****Role Overview**This leadership role is responsible for managing a team of Customer Care Specialists. You’ll oversee the full customer lifecycle—from onboarding and adoption to expansion and renewal—ensuring that our clients achieve measurable success while your team meets performance goals. You’ll play a key role in aligning customer success and sales strategies, optimizing processes, and fostering a culture of excellence and accountability.**Key Responsibilities****Team Leadership & Development*** Lead, coach, and mentor a team of Customer Success and Inside Sales professionals.* Set clear goals, KPIs, and performance expectations aligned with company objectives.* Conduct regular 1:1s, team meetings, and performance reviews.* Foster a collaborative, customer-centric team culture.**Customer Success Strategy*** Oversee onboarding, adoption, and retention strategies to ensure customer satisfaction and long-term value.* Monitor customer health metrics and proactively address risks.* Partner with Product, Enablement and Support teams to resolve issues and advocate for customer needs.* Own the renewal process and drive initiatives to reduce churn.**Sales Enablement & Revenue Growth*** Support the team in qualifying leads, conducting demos, and closing deals.* Drive upsell and cross-sell strategies within existing accounts.* Ensure accurate forecasting and pipeline management using CRM tools.* Collaborate with Marketing on lead generation and campaign follow-up.**Process Optimization & Reporting*** Develop and refine scalable processes for customer engagement and sales conversion.* Analyze team performance and customer data to identify trends and opportunities.* Report on KPIs, customer feedback, and revenue metrics to leadership.**Qualifications*** 5+ years of experience in customer success, inside sales, or account management.* 2+ years of experience managing a team in a fast-paced environment.* Proven track record of driving customer retention and revenue growth.* Strong leadership, coaching, and performance management skills.* Excellent communication, analytical, and problem-solving abilities.* Proficiency with CRM platforms (e.g., Salesforce) and customer success tools.* Passion for customer-centric growth and team development.
#J-18808-Ljbffr

  • Customer Success Lead

    2 weeks ago

    Philippines (Remote) Abby Care Full time $40,000 - $80,000 per year

    About Abby Care Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving. Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the...

  • Customer Success Lead

    2 weeks ago

    Philippines (Remote) Abby Care Full time $60,000 - $80,000 per year

    About Abby Care Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving. Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the...

  • Customer Success Lead

    13 hours ago

    Philippines (Remote) Abby Care Full time $40,000 - $60,000 per year

    About Abby Care Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving. Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the...

  • Team Lead, Customer Care Center

    4 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    About the role As the Team Lead, Customer Care Center - Resolutions (Spanish Bilingual) at PHH Mortgage Corporation / Onity Group, you will oversee a team of customer service representatives who provide high-quality resolution support to Spanish-speaking customers. In this full-time, on-site role in Pasay City, Metro Manila, you will be responsible for...

  • Team Lead, Customer Support

    4 weeks ago

    , , Philippines Dynata Full time

    **Team Lead – Customer Support**We are looking for a dynamic and experienced **Team Lead – Customer Support** to guide and mentor our Customer Care Support team. This leadership role is responsible for ensuring the delivery of exceptional support experiences to our business clients, driving operational excellence, and fostering a culture of continuous...

  • Care Operations Scheduling

    2 weeks ago

    Philippines (Remote) Abby Care Full time ₱250,000 - ₱500,000 per year

    About Abby Care Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving. Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the...

  • QA Lead

    3 days ago

    , , Philippines Personify Care Full time

    We are looking for a detail-oriented and experienced Quality Assurance to lead our testing efforts across both manual and automated workflows. In this role, you will play a critical part in ensuring the quality and reliability of our web-based healthcare applications, which are trusted by top Australian hospitals and expanding globally. You will be...

  • Customer Care Phlebotomists

    4 weeks ago

    , , Philippines Buscojobs Full time

    Job Listings Overview Customer Care Phlebotomists jobs in the Philippines and multiple patient care roles across various healthcare and admin support positions. The postings cover responsibilities in patient care navigation, appointment scheduling, care coordination, administrative support, billing, and customer service within healthcare settings. Roles...

  • Customer Care Specialist-1

    4 weeks ago

    , , Philippines Dynata Full time

    **Customer Care Specialist**We are seeking a dynamic and results-driven **Customer Care Specialist** to join our team. This role is pivotal in driving customer satisfaction, retention, and growth. You will be responsible for nurturing relationships with existing clients, identifying upsell opportunities, and converting inbound leads into loyal...

  • Customer Care Associate

    3 days ago

    , , Philippines BE Residences Full time

    We are looking for a Customer Care Associate to join our team and deliver exceptional customer service to our clients. As a Customer Care Associate, you will play a vital role in handling customer inquiries, resolving issues, and ensuring overall customer satisfaction. Reports directly to the Head of Customer Care, you will be the first point of contact for...