Spanish Bilingual CSR

UnifyCX Quezon City, National Capital Region, Philippines

Join or sign in to find your next job

Join to apply for the Spanish Bilingual CSR role at UnifyCX

UnifyCX Quezon City, National Capital Region, Philippines

1 month ago Be among the first 25 applicants

Join to apply for the Spanish Bilingual CSR role at UnifyCX

Get AI-powered advice on this job and more exclusive features.

UnifyCX is looking for an extraordinary Bilingual Spanish-English Customer Service Representative to join our motivated and ambitious team.
What Will You Do?
We are looking for proactive and results-oriented Bilingual Spanish - English Customer Service Representatives to join our team. In this vital role, you will focus on building strong relationships with our Spanish-speaking customers by addressing their concerns, providing solutions, and ensuring a high-quality customer experience. Your ability to communicate effectively in both Spanish and English will play a crucial part in enhancing customer satisfaction, promoting service loyalty, and reducing churn.

• Engage with Spanish-speaking customers to understand their concerns and provide solutions that encourage continued use of our services.
• Effectively handle escalated issues in both Spanish and English, offering prompt and satisfactory resolutions to build customer trust and loyalty.
• Promote additional products, services, or upgrades that align with the customer’s needs and improve their overall experience.
• Monitor retention trends and customer feedback in Spanish, analyzing insights to enhance customer satisfaction and retention strategies.
• Develop meaningful connections with Spanish-speaking customers by actively listening, demonstrating empathy, and offering personalized communication.
• Meet or exceed retention targets, customer satisfaction scores, and quality assurance standards.
• Collaborate with internal teams to improve processes and enhance the customer experience.
• Multi-task across multiple technology platforms and systems while ensuring smooth communication in both Spanish and English.
• Maintain accurate customer records by updating account information in both languages.
  

Who You Are
To be considered, candidates are expected to have the following:
Required Qualifications

• Average English and fluent Spanish skills – proper written and oral grammar in both languages.
• 1 year experience in Call Center setting.
• High school diploma or equivalent.
• Open to candidates with no experience, career shifters, and career adjusters.
• Strong interpersonal and communication skills, with the ability to de-escalate and resolve conflicts.
• A customer-first mindset with a focus on building long-term relationships.
• Proficiency in CRM tools and basic computer applications (e.g., Microsoft Office).
• Ability to meet retention or performance goals in a metrics-driven environment.
• Problem-solving skills and the ability to adapt to customer needs in real-time.
• Ability to thrive and remain positive in a constantly changing environment.
  

Preferred Qualifications

• 2-year experience in Call Center setting is preferred.
• Secondary or bachelor’s degree in business, communications, or a related field.
• Previous back-office or data entry experience is preferred, though not required.
• Knowledge of customer retention strategies and techniques.
• Familiarity with inbound techniques, endorsing mobile services, billing systems, and objection-handling strategies.
• Ability to work onsite and adapt to a rotating or flexible shift schedule.
• Ability to manage multiple tasks, prioritize, and maintain organization.
• Responsible for real-time data review, with a strong focus on attention to detail and accuracy.
  

Who We Are:
unifyCX is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele.
At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision.
unifyCX is a certified minority-owned business and an EOE employer who welcomes diversity. Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Business Consulting and Services

Referrals increase your chances of interviewing at UnifyCX by 2x

Sign in to set job alerts for “Bilingual Customer Service Representative” roles.

Makati, National Capital Region, Philippines 2 weeks ago

Manila, National Capital Region, Philippines 2 weeks ago

Client Success Representative (Remote, Contract)

Taguig, National Capital Region, Philippines 4 days ago

Client Success Representative (Remote, Contract)

Quezon City, National Capital Region, Philippines 4 days ago

Customer Service Associate - L1 (Urgent Hiring)

Taguig, National Capital Region, Philippines 1 week ago

Client Success Representative (Remote, Contract) Client Success Representative (Remote, Contract)

Pasig, National Capital Region, Philippines 4 days ago

Makati, National Capital Region, Philippines 3 weeks ago

Manila, National Capital Region, Philippines 3 weeks ago

Customer Service Specialist (For Pooling)

Manila, National Capital Region, Philippines 6 days ago

Taguig, National Capital Region, Philippines 1 week ago

Dayshift - PURE CHAT/NON-VOICE - No Experience

Quezon City, National Capital Region, Philippines 2 months ago

Makati, National Capital Region, Philippines 1 week ago

Makati, National Capital Region, Philippines 3 days ago

Call Center Agent - Nonvoice - With or No BPO Experience Client Success Representative (Remote, Contract)

Caloocan, National Capital Region, Philippines 4 days ago

Chat Support (Non-Voice) - No Experience required Client Success Representative (Remote, Contract)

Makati, National Capital Region, Philippines 5 days ago

Mandaluyong, National Capital Region, Philippines 3 weeks ago

Customer Support Representative - Philippines NON-VOICE - Customer Service - Start this Week

Manila, National Capital Region, Philippines 1 month ago

Customer Care Professional - American Express

Taguig, National Capital Region, Philippines 1 week ago

Taguig, National Capital Region, Philippines 6 months ago

Manila, National Capital Region, Philippines 2 weeks ago

Makati, National Capital Region, Philippines 3 weeks ago

Manila, National Capital Region, Philippines 2 weeks ago

Marikina, National Capital Region, Philippines 3 weeks ago

JUNIOR PHONEBANKING SPECIALIST (VERTIS NORTH)

Quezon City, National Capital Region, Philippines 3 weeks ago

Encoder - Chat Support/Non-Voice - No experience required

Marikina, National Capital Region, Philippines 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

---