Bilingual Spanish Sales Representative

3 weeks ago

Oriental Mindoro Philippines Buscojobs Full time

Overview

Inviting applications for the role of Process Developer, Customer Service. In this role, you will support customers in English via calls and emails. Open positions across multiple postings in the Genpact portfolio include roles focused on customer service and process development with emphasis on financial services, banking operations, and client management. This description consolidates responsibilities and qualifications found across postings while preserving the original content language and context.

Responsibilities
  • Receive and respond to customer calls, emails and chats; capture and verify required information
  • Support customer enquiries with empathy regarding financial products and services in an efficient and timely manner
  • Resolve customer issues and concerns in a professional and efficient manner
  • Maintain accurate records of customer interactions and resolutions
  • Effectively communicate solutions and recommendations to clients
  • Stay up to date with product and service offerings to provide accurate information to customers
  • Meet or exceed established performance metrics, such as response time and customer satisfaction
  • Meet or exceed quality assurance targets
  • Effective Client Account Management to drive client advocacy
  • Deliver outstanding service across phone and digital channels by understanding customer needs and resolving issues effectively
  • Manage and maintain intermediary profiles (external brokers/advisers) who connect customers with the bank
  • Set up and remove system access, update profile and portfolio details, and ensure compliance
  • Investigate and resolve simple complaints, ensuring a smooth and compliant experience for all stakeholders
  • Lead or assist in process improvements and multi-system workflows as applicable
Qualifications

Minimum Qualifications / Skills (common across postings):

  • High School or Senior High School Graduate or graduate from a recognized university
  • Customer service experience, preferably in financial services or banking
  • Strong written and verbal communication skills
  • Strong numeracy and problem-solving skills
  • Ability to work in a fast-paced environment and handle a high volume of customer inquiries
  • Strong attention to detail and ability to maintain accurate records
  • Positive and professional attitude
  • Proficiency in English; additional languages (e.g., Spanish) may be relevant for bilingual roles

Preferred Qualifications / Skills:

  • Communication (written / insights synthesis and reporting)
  • Decision making / critical thinking
  • Experience with CRM systems, SAP/ERP modules, or similar tools
  • Ability to work independently and collaborate with internal and external stakeholders
  • Understanding of financial services processes and compliance requirements
About Genpact

Genpact is an equal opportunity employer that values respect and integrity, customer focus, and innovation. Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process. This advertiser may indicate region restrictions for applicants.

Location & Other Details

Locations vary by posting. Some listings indicate on-site or flexible scheduling, including evenings and weekends where applicable.

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